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May 2024 by Eugene Kots
You have to sign in at the kiosk when you arrive in order to get in line to be helped. Then you can take a seat and wait until they call your name.
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May 2024 by D Lai
increase pruce evenly year if you are a Loyal member. And limit the speed to only 3MB when I paid 400 MB speed. Online customer service is terrible.
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May 2024 by E C Buff
Very helpful! Free parking across the parking lot from CVS
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April 2024 by Jaden
This spectrum is the hell OJ got sent after he died. Loren was rude and throwing around insults like he was trying to get fired. He was being awful not just to me but the customer before me. I don’t like leaving reviews usually and try to give employees the benefit of the doubt but Spectrum, if you care at all about customer service, Loren has got to go.
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April 2024 by J S
Andrea is a superstar. 100% customer service, 100% knowledgeable. Took care of everything with ease and care and made the process seamless. Quite possibly the best customer experience you could ask for!
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April 2024 by Michael Clesceri
There was an issue with my mobile account and login. I had to prove my identity by bringing a form of ID into a store. So I go to my local spectrum retail store to do just that but when I did, the person behind the counter wasn’t very interested in helping me resolve my issue. I showed her my drivers license, I gave her all of the discretionary information, but she still refused to call her corporate office to verify my identity. She said she thought they were going to ask for my lease agreement to prove my address even though I told her I could produce a utility bill and other documents. But I didn’t have the lease agreement because I wasn’t told I needed to bring it. She flat out refused to do her job on a hunch I would need further documentation. Needless to say I was furious! Wasted my lunch break to come here and discover the complete lack of customer service and support offered by my cellular carrier. I still have no access to my account I still have yet to receive my phone order that started all this, and I still have no answer from spectrum as to why I’m having to deal with this in the first place! Two thumbs down for spectrum mobile, and minus -⭐️⭐️⭐️⭐️⭐️’s for the Marina Del Rey spectrum mobile store! Booo!
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April 2024 by Christian Van den Akker
Nice little location. Quick efficient service, thank you Andrea.
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April 2024 by olivier DORE
Slow Slow Slow pushy, just call
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March 2024 by Willie Rene Guerrero
Excellent Customer Service
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March 2024 by Gilberto Santiago
Slow.. slow... veeeery slow.. I've been sitting for about 30 min waiting. Just got a return.
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March 2024 by Danny Devito
Don’t waste your time going to this store. They will just direct you to call their number that’s already available online.They are of no help whatsoever.
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March 2024 by Dream Big TH.
Bad customer service, unhelpful staff (old man). Service was very SLOW, walk-in wait time 30 min+ beware….
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January 2024 by Ahmed Schrute
Got the equipment and all good,However while trying to get our request processed we witnessed a customer being treated very poorly by a Spectrum rep then a rude customer without understanding the context sided with the spectrum rep and treated the lady very poorly also.We spent 15 minutes in the store that was utterly overwhelming just watching the customer and the rep going back and forth at each other in a conflict that can be easily resolved with a simple apology by the rep for the cruel way he dismissed the customer for showing a Mexican form of identification.Charter Communications need to step up the training game for customer representatives
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January 2024 by Pamela L.
They are so insanely understaffed that I am surprised this location can stay afloat. Please, please hire more employees. I am so lucky that I was able to work with Andrea, an absolute bright spot of my experience. With angry customers and frankly rabid people, she kept her cool and had such an upbeat, helpful demeanor. Thank you so much, Andrea! Management, get your act together.
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January 2024 by Tina C.
Spectrum customer service could not make evening appointment for me to pick up equipment after a series of mistakes on their part canceling my service when I moved. Hours of my time on the phone and then I had to physically go to the store to return and pick up new equipment. Put myself on the waitlist, waited, got called, returned the equipment, and they would not allow me to get new modem. Had to spend more time on the phone. Hours of my life gone. Weeks without internet. And it's still not right. They refuse to mail notices. Will only email them. I get hundreds of emails a day. Told them it's not possible to contact me that way especially with urgent information. So frustrating. Now they won't waive a charge and pretty much told me too bad. In the disclosures, it says that you are responsible for the charge regardless of what they tell you on the phone as your discount. WTF. Now I'm being over charged and it's just like too bad on you
