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June 2023 by Sam Iha
Customer service was amazing. My husbands ring unfortunately shattered post two years and Lucy offered to make us a new one- only for us to pay shipping.
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December 2022 by cinnamon cinnamon
We ordered the purple agate meteorite rings, there was a but of a mix up with our rings, we spoke with Lucy. She was very pleasant to work with and made everything right. Lucy really strives to give the best customer service. Thank you Lucy!
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November 2022 by Anton Lekocevic
I was navigated to a store front which does not exist. Again; this location does not exist.
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August 2021 by danny larkins
I'm in the process of getting matching wedding bands made. The customer service she has given me already is fantastic. She sent me ring sizes because I did not know our ring sizes. Was helpful in filling out purchase order on line since I am not tech savvy. Cant wait to get the final product!
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October 2019 by Mica P.
If I could give this jeweler negative stars I would. My entire experience with them was a nightmare and now, a year later, I'm certain they sent us either a ring with a manufacturer defect or a ring that is NOT made of the material they advertised it to be. First off, I initially ordered the Tungsten ring with square diamond setting the first week of August 2018, a full 2.5 month this before our wedding. I paid an extra $50 for them to ship me two sizes of sample rings to ensure the ring we received that would be engraved would be the right fit. Once we received the rings, I told them the 11.5 was the ring that fit. We received the ring on September 11th and it was so big it slipped off my husband's finger when he just hung it by his side. It was absolutely not the same size at the 11.5 "sample" that was sent to us. They then insisted this is because he should have been sized for a "comfort" ring but somehow that was our fault even though they were the ones who sent us the sample rings to decide the correct fit. Any competent business would send the sample in the same type of fit if they knew the sizing was different! However, they insisted this was not their fault and in order for them to ship the correct size required that I pay a $65 restocking fee plus another $50 shipping fee. All in all, it took them over a month to resend the ring we ordered and it didn't arrive until a couple days before our wedding and we ended up paying well over $650 for this cheap a** fake ring. I should have just cut my losses and purchased a ring from a local reputable jeweler because now, just a year after purchasing this Tugston ring, its cracked clear in half. From doing nothing at all. Their website boasts that Tugston is the strongest metal on earth, however my husband's ring IS CRACKED IN HALF. When I contacted them regarding this their response was "tungsten is scratch resistant, but not scratch proof. We can give you 20% off on another purchase". No freaking thank you. The ring looked cheap from the get go. No way would I ever do business with these crooks again. BTW, if you want to see photos of the actual craftmanship of these rings and how my husbands ring cracked clear in half, please feel free to shoot me an email:
[email protected]
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August 2019 by That DreadGirl
Do not buy these rings. My husband's wedding band broke after only 11 months. I read reviews afterwards of many people's band breaking after only 1 month! And then you can't fix your review on the products afterwards due to the 100 day window closing on reviews. I took it to a jeweler and they said that the tungsten is much too thin which makes it brittle and break instead of being strong. I am now spending $2000 to try to use some salvaged parts in a new ring.
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March 2018 by Nicholas Jackson
Purchased a wedding ring(black ceramic and dinosaur bones) in February 2017. It stayed in it's box until the wedding in September. I work on a computer and don't do anything with the ring on that would cause damage to a ring but the clear coat has already chipped and part of the band of dinosaur bones has already fallen out. It was worn 3 months before falling apart. The seller did get back to me when I wrote her about this issue. For a fee I was able to return the ring and have it re-worked to fix this issue.
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March 2018 by Ashlie Root
I tried contacting this company to find out if they had a certain size. They got back to me and told me they would check to see. Still haven't heard from them. I emailed them once more asking if they were able to find out if they had that ring in that size and still nothing. I ordered from a different company that made me feel important. Never going to recommend this place.
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July 2017 by Sheri Brewster
Beautifully lasered details and engraving. Lucy is very nice to work with and you being pleased with your order is her #1 goal.