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November 2023 by Justin G
I struggle with this one. Best way to say it is inconsistent. Front desk staff was very nice however my room wasn’t ready and it was after 4pm. The restaurant staff was just ok. I got a drink voucher since my room was not ready. Well if you wanted almost anything besides beer and wine the voucher could not be applied to an upgraded beverage. Pricing on liquor is way out of line from even fancy restaurants. So you know the voucher was $17, they charge more than that for a bourbon when the bottle is only $43 at the store. The valet is absolutely terrible. They don’t come and greet you. I had to flag them from behind the valet stand 100% of the times I returned. When I tipped them to leave it up front because I was just running up got the room for a few minutes they still parked it in the garage. Rooms are good, but very basic. No amenities in the bathrooms. Location is amazing for LA and away from the crowds. Plenty of great paces to eat. Check the Ritz and Marriott before staying here.
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November 2023 by Rachel S
Great location and beautiful hotel. However, we had no air conditioning our entire 5 day stay. The staff has not done anything to comp us, they offered us additional points but now that we’ve checked out those points have never come through. We also left clothes in the room, our fault I know, but they “can’t find them.” We reached out to the General Manager, Mark, as advised by the weekend manager, and got no response. Disappointing for such a nice hotel.
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November 2023 by Briana McLean
We had no air conditioning during our entire stay and could not get an update from the hotel on when/if it would be fixed. They did give us point as a make good however we had to go through the corporate Marriott line to get them. Overall inconsistent service.
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November 2023 by Ajax3 A.
I have 2 complaints. First of all charging $45 a day to park a vehicle is outrageous and not SUSTAINABLE to anyone's budget. Secondly, I found the complimentary breakfast to be nauseating after 2 week. They should work potatoes as well as biscuits & gravy into the rotation.
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November 2023 by Tabitha K.
This hotel is by a pretty view of the Marina. I think it is a safer part of LA because you have to go in a big loop around the Marina so it is not a place people would be cutting through or loitering in very easily. There is a TJs not too far away and the room comes with a full refrigerator. The dishwasher was difficult to understand with a weird red warning light on it. Breakfast buffet was great and so was valet. I just wish they would label the breakfast. I thought I was grabbing egg bites and was super disappointed when they were pastry bites instead. Also the ice machine in the breakfast buffet is too low for my yeti to fill for work for the day so I had to fill it with a cup. And it is too low also. I also had a hard time turning the TV in the bedroom off so I had to take the power out of the wall. The TV even when turned off was still glowing.
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November 2023 by Jennifer H.
Very disappointed in my experience here. Checked out of my room this morning at 11:19, and I left my diamond necklace inside- came back by 11:49 and my necklace was gone. The front desk could not locate the person that cleaned my room that quickly - I was told hector cleaned my room but they could not locate him. Then hector went to lunch. My necklace was in plain view and was stolen. I know it was a mistake to leave it but my items should be safe no matter what. Had to file a police report and still no help. Please help!
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October 2023 by Ron Verderame
Always a great stay hereAnd on Sat mornings there is nice Farmer market down the blockNearby activities: You can walk to Venice beachAbout 1/2 mile from hotelFood & drinks: Lots of restaurants within walking distance
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October 2023 by Denise T.
Residence Inn Marina exceeded my expectations. The staff was helpful, the ambiance was inviting, and the location was stunning. However, it's worth noting that the valet parking comes at a cost of $45 per night, which I personally find a bit excessive. Despite this minor drawback, I still recommend this hotel, especially if you can book a room overlooking the marina.
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September 2023 by B************* R**********
Absolutely beautiful property for any occasion. Fantastic staff, rooms, pool, fitness center, etc... Very close to the beach, and all amenities. We loved everything and will most certainly be back.If you want a good table outside at the hotel restaurant, you'll need to make reservations.
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June 2023 by Lisa Wallerstein
Great hotel! Well thought out layout with everything I needed to be very comfortable and happy and really appreciated the daily cleaning and complementary breakfast. The food and service at the restaurant was great - esp the seafood Cobb salad. My only complaint is I didn’t think the cooling/heating system worked very well. When I set it on auto - it just didn’t work. Regardless, I will stay here often.
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June 2023 by KC Chen
Hotel would be nice if you get a nicer room like higher floor and harbor view. If not, I would say this Residence Inn is not recommended!Service is nonexistent - kind of messy, public area especially!$45 for overnight parking. Valet would try their best to park your car only, others they don’t care!Breakfast(free) might be 2.5-star, no need to expect for that.It’s a hotel for party or fun. Not recommended if you need a quiet room.
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June 2023 by Karin McPherson
Kind attentive staff and beautiful property! Nice bar and restaurant spaces. Everyone working there was very attentive and helpful. Great walking areas around the boats.Rooms: Amazing view of the marina from our room.
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May 2023 by Aaron Metzger
This is the worst hotel ever. Surprised by a already occupied room. Walked in on a couple and all of us were shocked. Second thing we were put on third floor next to the bar and felt like the room was part of the party. No chance of relaxation or quiet. Third I have 6 over charges. Try calling the hotel and no one picks up. All in all I’m disputed 800 dollars in over fees for 2 nights. Absolutely worst customer service, worst hotel. For the price go somewhere else could have stayed at a motel 6 and got better quality. Beware.
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April 2023 by G Foster II
Management, or the lack thereof, at this particular location is utterly heinous. During our stay, a front desk associate granted a stranger access to our suite without our knowledge or consent. Over 30 plus years of experience with Marriott, we have never observed such an egregious breach of privacy. When conveyed to the general manager, Mark Murphy his response, a lackluster apology and one complimentary night for our trepidations.Safety: Concerning.
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April 2023 by Stephan Lendi (Sprecher & Moderator)
Excellent hotel close to Venice beach. Bikes and kayaks are available for rent, the breakfast buffet is rich and delicious and the main restaurant has a nice terrace and good food!
