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November 2023 by Felipe M.
Title: Mixed Experience with Marina Del Rey Toyota - Honda Pilot Woes Extend to Transmission and Electrical IssuesI initially had a positive purchasing experience with Marina Del Rey Toyota when I bought my Honda Pilot. However, the post-purchase journey has been a nightmare. The SUV experienced transmission slipping, leading to multiple visits to both Toyota and Honda.When taken to Honda, they recommended a transmission flush (de-burnishing), which Toyota denied. Fortunately, Honda stepped in and provided the flush at no cost, showcasing their customer-centric approach. Additionally, the ordeal included unexpected electrical issues that eventually led to the replacement of the battery. Despite the great purchase experience, the overall ownership has been marred by constant trips to the dealership and the need for multiple rentals within a month of owning the SUV.
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November 2023 by sonia rea
We had a wonderful experience at Toyota in Marina Del Rey with my daughter’s first car purchase. . Khaled A. Went above and beyond to obtain this beauty for my daughter. Words cannot explain the amazing service , time and not to mention all the effort from Khaled was a great success as I watched my daughter drive away with a big smile. I highly recommend this dealer and thank you Khaled for all your time.
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November 2023 by John A.
Billy is fantastic. He was so helpful and very real and down to earth and really helped me make the decisions that were best for me. Your service pros did everything they could for me with what I could afford. They were great too. But Billy is really a rockstar! Best customer service I've experienced since the pandemic started and everyone went nuts. He helped me feel so much more calm at a time that was very stressful for me and has the most chill positive attitude. And you can trust him.
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November 2023 by maggie l.
Easy painless buy, and extraordinary customer service Khaled Achaibou listened to all my hesitations and needs and he DELIVERED!!! Driving out of here in my new car!! Did I tell you how refreshing it is to deal with honest dealers? Bring your business to MARINA DEL REY TOYOTA specially KHALED ACHAIBOU. You won't disappointed. I was given an amazing deal!!!
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October 2023 by Beatrice Pajob
I got it here no doubt. After spending months hoping from one dealership to another to look for my exact choice of car, This Toyota dealership in the Marina did its magic?? Most consultants assured me, that My needs for this particular car was not possible but this one sales consultant at the marina Toyota Mustafa, he got just that which other sales consultants were saying is impossible especially in the LA area. Man...thanks for you effort ?? ?? of going out of your way and thanks Toyota, I love my car
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October 2023 by stanley diaz
The sellers are scammers. They told me that I could rent another vehicle and return the one I had. that would be settled. When I signed the contract I asked the person in charge of contracts and he told me not to worry. Today I was reviewing the contract and they added $5000 for the other car rental. I wanted to return the car, they wouldn't let me because I had already signed. They don't let you read anything because they make everything electronic. don't buy cars there they are scammers
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October 2023 by Wilson E.
Lorenzo was amazing on my cousins purchase " Toyota Highlander 2023 " I highly recommend coming to see him !!!
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September 2023 by Willie Rene Guerrero
Kahlil and Rudy are great. Eric at Finance was also exceptional. Bought this fully equipped SUV
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September 2023 by John Swartz
If you're looking to purchase a Toyota, this is the place. You must see Lorenzo. I was a bit skeptical about Toyota given my prior dealings at another dealership over a decade ago and having come from a luxury car brand. This all changed after I met Lorenzo. He made me feel like I was buying a Rolls Royce with his level of service and communication. Also Rudy on his team was extremely helpful by showing me around the car and how to use all of its features before driving off. If you want 5 star service go here and ask for Lorenzo. You won't be disappointed. Thank you Lorenzo
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September 2023 by Thane E.
Had the easiest, smoothest, best experience leasing our Prius from Brandon and Lorenzo! We were able to test drive, given plenty of time to think and consider, and a got a great deal.Seriously, this was the first time I've ever had a positive experience at a car dealership. highly recommend!!
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September 2023 by K H
Over 4 hours for a tire rotation. I had an appointment, and they knew I was waiting. Dolly never once returned my phone calls. Nobody ever called to say it was ready. Nobody could get ahold of Dolly. I watched my car move from the service bay to the cleaning area and then sit parked for 2 hours. It was ready for 2 hours, but they "couldnt find Dolly." What a joke. I will follow the advice of others and avoid this place. What a horrible first impression for purchasing a 50k vehicle.
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September 2023 by Raine P.
I purchased my Toyota Rav4 during the pademinc. The one thing I really needed was the wifi charger to be working. As I test drove the vehicle, the sales person, plugged in his phone and assured me it was working. After multiple negoitians of going back and forth with pricing, I finally secured a deal even though I knew I was paying over the price for a used 2015 Rav4. A few days later, I plug in my phone and it shows it's charging but just makes my phone hot and the battery charge stays at the same level. I call back Toyota and their attitude was literally...you already bought it. Ok, I just buy a temporary charger from Amazon and now use that instead my car charger.I was also only given 1 fob/remote for the car. This week, I misplaced the fob and called Toyota. The parts person literally laughed at me and said it's $500 for the piece then another $500 to program it. Again, just laughing at me.Thank God, I found it. To go out of pocket for a $1K for a piece of plastic with a small mother board and a code? No customer service or any solution. I am writing this review so anyone who shops there - tests all the equipment and not take the sales person's word for it... And you should at least get TWO working Fobs. I will not go back here.
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September 2023 by Melisa H.
Thank you Lorenzo! After a week of test driving PHEV's I found myself wondering the lot at Marina del Rey Toyota. Lorenzo spotted me and immediately started giving me 5 star service. He made everything make sense and easy to get done and he did it professionally with kindness and humor too. Car buying is a BIG deal to me so having Lorenzo help me was a relief. I also want to thank Arif who gave me a tour of the car with great skill and ease. In addition to Lorenzo and Arif I can say that everyone at Marina Del Rey Toyota was friendly and pleasant to be around. Thanks!!!!
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August 2023 by R M
Don’t waste your time. They will go through all the motions to waste your time. Even accept your deal. 5 minutes later they try to crunch numbers which will not include your deal at all! During my negotiation, another potential customer actually mentioned that she had to deny their high “deal” price. I should have known at that moment to leave. Spare yourself. Their inventory is tiny anyway. They try to talk you into thinking the way they move numbers around is good and they care about you lol.
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August 2023 by Michael Kravetz
I want to thank Arif, Lorenzo, and Joy for making my car buying experience such a wonderful one! I’ve driven a Honda Accord for the past 12 years and was in the market to trade in my car and purchase a new one. All three of these people were extremely helpful when I purchased my Toyota Venza back in February 2023 and made what can normally be a stressful buying experience pleasant. Since purchasing the Venza, I’ve returned to the dealership to finalize a few things.Both Joy and Lorenzo have continued to be very helpful. In fact, Joy was able to change out some of my floor mats to a version that I preferred at no extra charge. She’s also helping me get a second remote key for my vehicle since they are on back order.If you really want to have a great buying experience, I definitely suggest Marina Del, Rey Toyota. I will be referring friends and family. Thanks again to the whole team at Marina del Rey Toyota!