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March 2024 by Ena LaVan
Kim Stansell was the BEST! Since her departure 2 years ago, I cannot emphasize enough how difficult my experiences have been. I figured this is the year for me to say something about it— I have now been on hold for 30 minutes to try and speak with someone about having my taxes redone after being rejected by fed/state.Do yourself a favor and go elsewhere to have your taxes done.
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December 2023 by Luz Yenny Valencia
Amazing experience, no waiting time, she was very professional. The service quality was truly exceptional, I can’t wait to come back”Luz is extremely knowledgeable and helpful, it is a delight to work with her.Simply Extraordinary.Thanks!
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May 2023 by Lubna Lana Salah
I waited a while to leave this review but for the price HR Block charges for taxes this shouldn’t be happening. First year with then wasn’t bad. I worked with Jane Abbott who I was unfortunately not able to get the second year. This year was just terrible. First person I was assigned to was a disaster and didn’t do my taxes for days after she was supposed to. Then when I hunted her down to complete them she gave me totally incorrect numbers because “she didn’t have her notes with her”. I complained and they assigned me to someone else and manager even offered to give me a discount when it was all done. Second person I was assigned to was Jukka who was better at taxes but the reality is, even after paying $1000, my taxes still aren’t filed. Also never got a discount for the terrible experience because apparently that manager was gone a week later. As it stands I have to keep calling them even though they took my money so they can complete the job. Find someone else if you want peace of mind. They should be cheaper for this level of service. Also please FINISH filing my taxes or I’m going to escalate to corporate and or file a dispute with my credit card company. This is ridiculous. I only requested the edit the address!!!!
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May 2023 by Lubna Salah
I waited a while to leave this review but for the price HR Block charges for taxes this shouldn’t be happening. First year with then wasn’t bad. I worked with Jane Abbott who I was unfortunately not able to get the second year. This year was just terrible. First person I was assigned to was a disaster and didn’t do my taxes for days after she was supposed to. Then when I hunted her down to complete them she gave me totally incorrect numbers because “she didn’t have her notes with her”. I complained and they assigned me to someone else and manager even offered to give me a discount when it was all done. Second person I was assigned to was Jukka who was better at taxes but the reality is, even after paying $1000, my taxes still aren’t filed. Also never got a discount for the terrible experience because apparently that manager was gone a week later. As it stands I have to keep calling them even though they took my money so they can complete the job. Find someone else if you want peace of mind. They should be cheaper for this level of service. Also please FINISH filing my taxes or I’m going to escalate to corporate and or file a dispute with my credit card company. This is ridiculous. I only requested the edit the address!!!!
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April 2023 by Brian Considine
My accountant, Jukka Pylkkanen is a top professional. He is expert, prompt, accurate and a pleasure to work with. I recommend him without reservation.
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April 2023 by Anne A.
Terrible experience with the receptionist and tax preparer. Receptionist is rude, condescending, and likes to play mind games and make you feel like a criminal. I complained to 2 managers and they both were extremely apologetic and appalled to say the least. The tax preparer instead of doing his job decided to judge me instead bc I was filing late and gave me nasty attitude, totally unnecessary. To be spiteful for some unfathomable reason, he purposely didn't file my taxes and I had to call in a week later to find that nothing was done. Both the receptionist and tax preparer left me in limbo and feeling awful for days, on purpose. I have been coming here for 10+ years and never will be back. Disgusting, shameful treatment. Better believe I gave their names out to management. Even if no discipline came out of this experience, at least the managers know how customers are really being treated. Like dirt. To end, the 2 managers had my taxes complete in under 20 mins after kindly listening to my horrible experience. At least that went well. Unfortunately, it doesn't excuse or make the treatment I received prior acceptable in ANY manner!
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June 2022 by Ryan S.
They're never open when I've come by. Today I make plans to come, during they're hours of operation, and again, they're still closed with no one around. Just go somewhere else and save yourself the time and frustration.
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May 2022 by James R.
The IRS just notified me that I'm receiving half of what I was told and shown at the office when I filed my taxes with them. Absolutely horrible service. Also, the previous person who handled my taxes for multiple prior years retired and they all of a sudden had no record or any of my information from years prior. I can't believe I paid these people.
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March 2022 by Michelle T.
I'm a long time block customer, my prior tax specialist moved away so for the last 2 years I believe worked with Kimberly. The 1st year was good no issues on how she prepared. For year 2020 I was not given a copy. I needed my tax information and it was not on my account. All of my prior years was under my block. I called and emailed SEVERAL TIMES, to this date Kimberly has not reached out to see if I need help. I contacted H&R Block several had 3 case numbers and was transferred, left on hold for hours! It's remarkably that no one knew how to fix this! I was amazed by the lack of concern, professionalism or just a courtesy. This entire issue made the H&at block look incompetent. She's still not one time called or responded to my email to apologize.
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March 2022 by Kyle S.
Very incompetent team!! I asked a simple question with regards to how much it would cost to file an amendment for a previous year. I provided all the basic details that any normal tax prep service would need to answer that question. They could not even provide me with a price for the service, nor did they call me back after saying they would look into it further. I recommend using somewhat competent people to handle something as important as your taxes... not this joke of a business!!
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February 2022 by Danielle Kyle
I like my tax expert Ms Jane Abbott does a great job explaining everything to me in detail so I'll be able to understand when I file my taxes with her.
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February 2022 by Serenity K.
Kimberly Stansell was absolutely perfect! Kimberly was thorough, patient, and really cared about me as a client. Effective communication, followed through on each request and made sure I understood each step in the process. She made processing my complex tax situation seem like a walk in the park. Exceptional customer service and top-notch work!
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February 2022 by Juliane L.
Third year working with the wonderful Ms. Kimberly Stansell, and I could not be happier. She is professional, knowledgeable, available, and she cares about her clients. I understand nothing, but she guides me through it every year, explaining to me what's up, how things change within the tax world and how that affects me personally. I appreciate that so much, because even if I don't understand it all, she delivers it to me in way that I can follow. She answers all my questions and eases my anxious side which tends to come out when dealing with paperwork. She offers great advice for things to keep in mind in the coming year for next year filling. She is kind, patient, and I don't think anyone could do a better job, honestly! She is the best.
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January 2022 by Carmen G.
I have been doing my taxes at H&R Block for more than 10 years. They are very professional and attentive. The office is by appointment only due to COVID19. They don't make you wait and the receptionist is very nice . Jane Abbott was knowledgeable and explained everything very clear to me . You cannot beat the prices neither . I already got a response from the federal and state taxes .
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October 2021 by Kiyoko W.
Jane Abbott continues to provide no help in actually filing our return. She is now claiming that the IRS responded that there was identity theft linked to my account, which would obviously be quite worrying, when in actuality it seems she has accidentally done a duplicate filing online in addition to the paper filing that she already processed. Absolutely unreal.
