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February 2024 by Jordyn Strong
I've stayed here before but the place has gone downhill. Currently sitting in my room while writing this as we asked to check out one day early (at 7:00 am) and we need to wait until 7:30 pm to speak to a manager before this could be approved, which makes no sense.Came here after my son had an injury at Disney - booked due to the hot tub. It is currently broken, that's okay these things happen. Pool was locked at 7 pm, said it was open until 10 pm.Went to the front desk the next morning - after a man was screaming in the ally way last night, the guy in the room beside me rapping all night with the shower on (paper thin walls and it was VERY loud) and it seems the office is directly across the hallway, where cleaners / staff hang out all day with the door open talking.I'm not even one to ever be upset about noise - but this was excessive.All of these things would be fine, however when we asked to check out a day early - we were told we couldn't and guaranteed the hot tub would be fixed by end of day. 4:00 pm call down - not going to be fixed and they cannot help in any way it wont be fixed for the entire weekend and not allowed to check out - even when asked at 7 am, they said we needed to wait until 7:30 pm.I am beyond frustrated and this has ruined our vacation. When we called before booking this place, they confirmed it was working yet guy at the front desk said it has been broken for days.All of this combined has been a terrible experience. We were offered "free coffee" (which is already included)I travel often for work but more and more the Hilton continues to go down. I will never stay here again.Terrible experience all around - rooms are not the safest.
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February 2024 by Antoinette Rivera
Great accommodations, room was nice, clean and very comfortable. Currently under some renovations, but you'd never know it since it was still fully operational. Great decor and in-house restaurant and (limited) bar was nice. Staff is friendly and very welcoming. Close to Venice Beach.
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February 2024 by İbrahim Çalış
Everything was very good. and the location is
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January 2024 by Christian Bouyssonie
Easy to access hotel with outdoor parking (7€ per night) very professional and smiling welcome. Hotel room as described.
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January 2024 by Konrad Suska
Very spacious rooms. Nice service.
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January 2024 by Tony Durik
No coffee creamer for 6 days now and no one seems to care. Everyone keep brushing it off as not their problem. No one is taking ownership.I was told where laundry was 2 days ago so went to go do laundry today and naturally it’s been out of service for some time. Had to go to a laundromat to do laundry instead of the hotel.This Hilton is greatly lacking compared to other hiltons I have stayed at in the past. Typically I am greeted with fresh cookies. This Hilton, you are greeted fresh coffee but no creamer and substandard facilities.On a positive note, promote Rene to general manager immediately! Rene manages maintenance and is the most humble, kind, caring and professional member of a hotel staff I have ever encountered.
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January 2024 by Careful Consumer
Spent New Year's Eve there. woke up at six o'clock in the morning shower had only cold water toilet plugged sink
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December 2023 by Ken Ludeman
For what I needed it was above average.
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November 2023 by Steve Zamek
Great stay!The area is walkableYacht club and Marina across the street.
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October 2023 by John Stewart
We made a reservation through booking and showed up to the property to check in. When i walked in i was blasted with a stale mildew/mold smell and instantly knew i wasnt staying here. I told the front desk instead of checking in id like to cancel my reservation and get a refund. I was told id have to go through booking but that theyd clear the refund since we didnt even check in. So i do that and booking said theyll issue the refund once the property okays it, and of course they wont issue the almost $400 refund. Theyre almost impossible to get ahold of and when you do the managers also of course never there. Do not stay here. There are much better options in the area for your money.
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October 2023 by Anabel Serwanska
I got there at night and it felt sketchy. Rooms were technically fine and spacious, but it was a bit dated. It felt felt moist? Beds are comfy. I could hear everything in the rooms next door and outside. Zero amenities. Breakfast was barely average. Also, I was not told I was going to be put in the “other building”. I hated it. It’s detached from the main building. 99% of ALL the staff were SUPER kind. I docked a star for service since there were quite a few times where I went to the front desk and the restaurant and there was no one there to assist us for about 5-8 min. Wouldn’t come back. Lastly, it was not stroller friendly. Lots of stairs with no ramps.
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October 2023 by sunkissed Nani
Smelt of mold. Air-conditioner started making loud broken noises at midnight. Had to pay extra for parking and they don't have any breakfast Included. Complete rip off for the price. I will never return to this. I should of got a Complete refund.
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September 2023 by Alexandra D.
The hotel was walking distance from the Fantasea Yachts where I was to attend a wedding. The hotel is older but pretty clean. The room was decent, if I could rate everything separately it would be as follows:Accommodations 3 Location 5 Staff 5 Breakfast 3.5 Hotel parking $29 per day, "Pantry" where they sold snacks (chips, candy, beverages, etc. the breakfast buffet had hot food items and the standard continental style food. I thought it was a little overpriced. I didn't include the breakfast in my hotel package in case I wanted to dine elsewhere. Hotel staff was amazing in all areas (reception, restaurant, customer service and management). They resolved all issues to my satisfaction and deserve 10 stars for their exceptional service.
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September 2023 by Kate Linden
Rooms aren’t dirty per se but they’re old and worn and smelly. There was mold on the grout in my bathroom. Housekeeping was nice. There are no amenities. Room was large. Bed was clean and comfortable. Walls are VERY thin. Hotel just felt wet and moldy and moist…but it’s near the beach.Rooms: Large but old and worn and smelly
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August 2023 by Ashley W.
Save your money and pick another hotel! I was told I had a reservation for a suite, got here and was charged the same amount for a basic room. Bait and switch! The staff here is so unprofessional and just outright RUDE! I was literally harassed by a nosey lady working the night shift! I can't believe how this staff speaks to their customers! I requested a manager call me- they told me his name is Justin but of course Justin never called! This hotel is not up to Hilton standards. The rooms are old and smell. Just s horrible overall experience! I'm a Hilton diamond member for almost 10 years and this is my worst experience at any Hilton property so far! Also, this is not a safe environment as there are homeless people sleeping right outside and doesn't feel safe to walk outside. And their parking is outside next door so it doesn't even feel safe to walk to your own car!
