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August 2024 by Silvy
Just don't go to the pharmacy. Genuinely, just dont. 90% of the time you'll wait standing in an unseated, minimum 25 minute line. And they miscommunicate and lose medications A LOT.
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August 2024 by Kyle
Worst CVS in the area. Always busy, issues filling prescriptions (for me and others in line), lotto machine broken, never tells me prescriptions are filled.
Contrast this with the CVS in Westchester right up the road… what a difference! It only gets 2 stars because the actual building is nicely renovated. May be worth trying Walgreens or even going up Lincoln. I assume because it’s the only one nearby.
9PM and eight customers in line just to pick up. Then they’ll move you to consult because something is jacked up lol. Just watched it happen repeatedly again.
I learned something interesting. This pharmacy works 24 hours. Which makes sense because it’ll take them a business day to fill
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August 2024 by Teresa Martinez
If something is on sale 3 for $10 and they only have 2, should you get the 2 at the sale price? Not a CVS on Mindanao, they charged me full price because I wasn't buying 3!
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July 2024 by Wei Wei
Rude, late, never answer the phone
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July 2024 by Egehan
Pharmacy is excessively slow and underwhelming. Worst pharmacists
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July 2024 by Frank Mares
This location operates with two clerks and a line of 50 customers. The district manager should be on site from 4 to 8 pm weekdays to experience the madness. This facility has 4 operable windows but does not staff them adequately
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July 2024 by Mo Bru
Love that this CVS is 24-hour and the staff is super friendly. We needed assistance in the liquor department and someone was there within a couple minutes. Plus super easy to get in and out of.
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June 2024 by Valerie Tracy
Marina del Rey CVS store is great can find items very easily and friendly staff!
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June 2024 by Kate White
Happy I have a CVS within walking distance. Don't like the confusing aisle structure. I found sunscreen in three separate aisles. Cotton Ovals were located in two areas. Don't understand the methodology...its a bit confusing...and I don't confuse easily. Also mishmash of aisles is dangerous, in case of emergency.
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June 2024 by Lauren Mason
The line is always insanely long. 20+ minutes to pickup a prescription. I came today and they told me that my prescription was put back on the shelf bc I didn’t pick it up in time and that if I wanted to wait for it to be refilled it would be 1.5hours. Ridiculous.
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June 2024 by Babyy Siria
If it was possible, it would be 0 stars
Today, I visited my local CVS store, 13171 Mindanao Way
Marina del Rey, CA 90292
United States, and it was an incredibly disappointing experience. I've never felt so out of place and unwelcome in my life.
I entered the store to purchase items for myself and my sister. When I needed assistance in the deodorant aisle, an older lady responded to the customer service button. Unlike previous experiences where staff handed me the items, she insisted on placing them upfront. Initially, I rationalized this, assuming it might be due to the time or price of the items.
However, when I needed assistance in the razor aisle, the same treatment persisted – by the same lady items were placed upfront without explanation. It was in the detergent aisle that I realized something was amiss. A younger lady responded to the customer service button this time and allowed me to keep the items with me. This contrast made me question if the previous staff member had doubted my intentions to pay for the items.
During checkout, I encountered further distress. As I approached the self-checkout, my intention was simply to ensure my coupons were applied correctly. Initially, the attendant, who appeared to be in charge of assisting at the self-checkout, greeted me kindly and agreed when I informed her I would be conducting multiple transactions. However, when I proceeded with my second transaction and requested that she retrieve the items the older lady had placed upfront, the situation took a turn.
The attendant initially agreed but was contradicted by another lady working at the cashier, who insisted I couldn't check out the items myself. This led to confusion and frustration on my part. Despite my explanations that I had always been able to do so in the past, the attendant remained firm, claiming the system didn't allow it. Feeling increasingly upset, I reluctantly moved to the register to pay.
As I placed my items on the counter, my emotions overwhelmed me, and I couldn't hold back tears. I expressed to the cashier how their actions were making me feel, hoping for some understanding. Although she attempted to rectify the situation by allowing me to check out my items myself, the damage had been done. I was left feeling deeply uncomfortable and angered by what seemed like profiling and discrimination.
The emotional toll of this experience was evident when I began to cry. Suddenly, the same attendant who had refused my request earlier relented and allowed me to proceed with the self-checkout. This sudden change only reinforced my belief that I was unfairly treated based on stereotypes or prejudices.
As a resident of this neighborhood and a professional with the ability to afford my purchases, I am deeply troubled by the discrimination I faced. No one should be judged or treated differently based on their ethnicity or background. I intend to follow up to address this matter formally
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June 2024 by Kaemon (K-DUB 710)
The manager was super disrespectful, following me AND my wife around the store, then was staring directly in my face n I asked if he had a problem. And his response was "yeah you got a problem " and was disrespecting me and my sweet wife because she wanted to try n start wearing makeup again to feel better about herself, so she was reading the packages trying to find out what she needed and what she liked since it's been a while.
And the employee (Damon) apparently had a problem with he "shopping too long" mind u this is a 24hour store. He doubted our ability to afford these items and was so rude, following us then around the whole store at our heels pushing us to leave!
The nice security guard then came over and pushed this employee off of us and respectfully escorted us to the register.
We spent almost $600 at checkout, which iz about how much we usually spend every time we shop here!!!
Overall, the staff are very judgemental, pushy, and will profile you for no reason at all!
-wouldn't be going back here anytime soon.
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June 2024 by Khaled Alabed (خالد العابد)
Not organized, staff not friendly
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June 2024 by Daniela Crawford
Rude people at the pharmacy. I tried to make an appointment for a vaccine, they said they couldn't do it. I have to call. Ok, so I call. They put me on hold for a long time. When they finally answer they are rude and act like I am calling a restaurant or something. They didn't seem to have heard of that vaccine, so I spelled it for them. I finally got my vaccine appointment, but I don't know if I trust them.
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May 2024 by Vilma De Ramos
This is my favorite CVS, always clean, bright, friendly atmosphere. It has the self-check out which makes transaction faster.
Thank you.
