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July 2025 by Cindy Bohm
CVS Marina del Rey: A Time Sink!
Horrible service at CVS Pharmacy in Marina del Rey. They're incredibly inefficient with constant 10-person deep lines. The worst part? They shuffle you between pick-up and drop-off, wasting even more of your time, only to send you back to square one.
I rarely take the time to write a reviews, but avoid this CVS unless you've got hours to burn.
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July 2025 by Pete Novitch
This CVS is never fully stocked. They are always missing crucial items. Ever since the pandemic this place has never recovered. If you need to get items, I suggest you find somewhere else. This CVS won’t have it.
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June 2025 by G P
I highly recommend getting your prescriptions sent elsewhere. I kept having issues with my patients not being able to pick up their medications at this location. Even though my electronic prescriber was showing that the prescription had been accepted, patients kept telling me they were told there was no prescription available. Then I personally had to have a medication transferred there. I had my own pharmacy tech call to confirm the order was ready. I go to pick it up the next day and the girl at the register said “nothing is showing in the system” which is the same thing my patients had been told. I knew this wasn’t correct and she had me go to the “drop-off window” after I told her that I knew for certain it was available. This other person was able to look up my account and the medication was there. She also said the other employee didn’t have access to all of the system, yet the other employee didn’t seem to have a clue that this was the case. Had I not kept insisting something was wrong or that there was a glitch, I would have been turned away without my medication. It’s already hard enough for my patients to navigate the healthcare system and
now they have to deal with this. CVS should do better. I will not be sending any more prescriptions here.
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June 2025 by Kostas Kazmierski
I recently had a deeply frustrating experience at the CVS in Marina del Rey, and I feel compelled to share my concerns. I arrived directly from the ER, just a block away, expecting a smooth process given that a significant portion of their business comes from this hospital. However, I was shuffled into the wrong line, which set the tone for the disorganized and unprofessional service I encountered.
When I finally met with an employee named Bonnie (who insisted her name was Jessica), I was taken aback by her rude and condescending demeanor. Instead of providing assistance, she spent several minutes scrutinizing my prescription and asking invasive personal questions about my ER visit. This was not only unnecessary but also felt incredibly unprofessional, especially considering my vulnerable state as a patient in need of medication.
To make matters worse, I was informed that the medication I required was on back order and that I should call around to find it elsewhere. When I inquired about potential substitutions, her response was to suggest that I return to the ER and ask my doctor. This lack of willingness to help, coupled with her crass attitude, was utterly disappointing.
I understand that challenges can arise in any workplace, but Bonnie's complete lack of customer service skills and empathy for patients in distress needs to be addressed. It is concerning that someone with such a dismissive attitude is in a position to interact with the public.
I hope this feedback reaches her supervisors, as I believe it’s crucial for them to be aware of her behavior. As a patient who was already in a vulnerable situation, I expected a level of care and support that was sorely lacking.
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August 2024 by Silvy
Just don't go to the pharmacy. Genuinely, just dont. 90% of the time you'll wait standing in an unseated, minimum 25 minute line. And they miscommunicate and lose medications A LOT.
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August 2024 by Kyle
Worst CVS in the area. Always busy, issues filling prescriptions (for me and others in line), lotto machine broken, never tells me prescriptions are filled.
Contrast this with the CVS in Westchester right up the road… what a difference! It only gets 2 stars because the actual building is nicely renovated. May be worth trying Walgreens or even going up Lincoln. I assume because it’s the only one nearby.
9PM and eight customers in line just to pick up. Then they’ll move you to consult because something is jacked up lol. Just watched it happen repeatedly again.
I learned something interesting. This pharmacy works 24 hours. Which makes sense because it’ll take them a business day to fill
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August 2024 by Teresa Martinez
If something is on sale 3 for $10 and they only have 2, should you get the 2 at the sale price? Not a CVS on Mindanao, they charged me full price because I wasn't buying 3!
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July 2024 by Wei Wei
Rude, late, never answer the phone
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July 2024 by Egehan
Pharmacy is excessively slow and underwhelming. Worst pharmacists
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July 2024 by Frank Mares
This location operates with two clerks and a line of 50 customers. The district manager should be on site from 4 to 8 pm weekdays to experience the madness. This facility has 4 operable windows but does not staff them adequately
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July 2024 by Mo Bru
Love that this CVS is 24-hour and the staff is super friendly. We needed assistance in the liquor department and someone was there within a couple minutes. Plus super easy to get in and out of.
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June 2024 by Valerie Tracy
Marina del Rey CVS store is great can find items very easily and friendly staff!
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June 2024 by Kate White
Happy I have a CVS within walking distance. Don't like the confusing aisle structure. I found sunscreen in three separate aisles. Cotton Ovals were located in two areas. Don't understand the methodology...its a bit confusing...and I don't confuse easily. Also mishmash of aisles is dangerous, in case of emergency.
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June 2024 by Lauren Mason
The line is always insanely long. 20+ minutes to pickup a prescription. I came today and they told me that my prescription was put back on the shelf bc I didn’t pick it up in time and that if I wanted to wait for it to be refilled it would be 1.5hours. Ridiculous.
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June 2024 by Babyy Siria
If it was possible, it would be 0 stars
Today, I visited my local CVS store, 13171 Mindanao Way
Marina del Rey, CA 90292
United States, and it was an incredibly disappointing experience. I've never felt so out of place and unwelcome in my life.
I entered the store to purchase items for myself and my sister. When I needed assistance in the deodorant aisle, an older lady responded to the customer service button. Unlike previous experiences where staff handed me the items, she insisted on placing them upfront. Initially, I rationalized this, assuming it might be due to the time or price of the items.
However, when I needed assistance in the razor aisle, the same treatment persisted – by the same lady items were placed upfront without explanation. It was in the detergent aisle that I realized something was amiss. A younger lady responded to the customer service button this time and allowed me to keep the items with me. This contrast made me question if the previous staff member had doubted my intentions to pay for the items.
During checkout, I encountered further distress. As I approached the self-checkout, my intention was simply to ensure my coupons were applied correctly. Initially, the attendant, who appeared to be in charge of assisting at the self-checkout, greeted me kindly and agreed when I informed her I would be conducting multiple transactions. However, when I proceeded with my second transaction and requested that she retrieve the items the older lady had placed upfront, the situation took a turn.
The attendant initially agreed but was contradicted by another lady working at the cashier, who insisted I couldn't check out the items myself. This led to confusion and frustration on my part. Despite my explanations that I had always been able to do so in the past, the attendant remained firm, claiming the system didn't allow it. Feeling increasingly upset, I reluctantly moved to the register to pay.
As I placed my items on the counter, my emotions overwhelmed me, and I couldn't hold back tears. I expressed to the cashier how their actions were making me feel, hoping for some understanding. Although she attempted to rectify the situation by allowing me to check out my items myself, the damage had been done. I was left feeling deeply uncomfortable and angered by what seemed like profiling and discrimination.
The emotional toll of this experience was evident when I began to cry. Suddenly, the same attendant who had refused my request earlier relented and allowed me to proceed with the self-checkout. This sudden change only reinforced my belief that I was unfairly treated based on stereotypes or prejudices.
As a resident of this neighborhood and a professional with the ability to afford my purchases, I am deeply troubled by the discrimination I faced. No one should be judged or treated differently based on their ethnicity or background. I intend to follow up to address this matter formally
