Costco Tire Center provides tire installation, repair, rotation, and balancing services. The experience for customers can vary. Many report good experiences, finding the staff to be friendly, helpful, knowledgeable, kind, patient, and customer-focused. Appointments are available and the service itself often takes about 1.5 hours. Customers appreciate the detailed explanations given and note that the staff admits mistakes and puts the customer first. However, the service can sometimes be slow, with waits even after scheduled appointments. Some customers express disappointment, feeling that available services are not always fully communicated at the counter. There can be occasional frustrations, such as tires being installed differently than requested or necessary lead times for ordering tires. The center is very busy, which some note can lead to delays and occasional short staff interactions, but this is often attributed to high demand because Costco tires are a good deal with strong warranties. Overall, while service speed can be inconsistent, the staff is generally regarded as helpful and professional.
I had a good experience here - came for a tire rotation and balance with an appt at 4:00 pm on a Friday. Got my car back at 5:00 pm. People were really nice and helpful :)
July 2024
I got a couple of tires at Costco and did my shopping while they were installed. It was slow. I still had to wait for quite a while after doing the shopping. And they insisted on putting the new tires on the rear instead of the front as I requested.
May 2024
The service techs are knowledgeable and helpful, Dawitt was great he explained the service in detail and helped me get back on the road with my flat tire.
