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July 2024 by Ryan Oksenberg
Both my personal and business checking accounts were compromised and I had to close both accounts and open new ones. What is a daunting task ahead of me has been made simpler with the help of personal banker, Nila Alvarado, who has been kind, patient and thorough in taking me through the process of resolving this big headache. Big thanks to her as we work our way through this process. I feel like I'm in good hands with her and so far, things are working out smoothly.
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June 2024 by Emma Yang
Came in on Saturday morning and being the first one enter the store. Nila opened the door at 10am and decided to help someone behind us first. I explained to her I am in a rush and also being the first one enter the store but she ignored and doesn’t care. We live in the neighborhood and like come to this brand. This is the worst experience I ever had here and also citi in general! Will never come back.
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September 2023 by Allan Alcibar (dj aa7)
Yet another Citibank that doesn't honor the checks their members write. It's hilarious this bank doesn't bank. Bahahaha This just looks bad on Citibank members.
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April 2023 by Garnik Harutyunyan
Citibank Nila suazo, marina del rey. Very smart, talented , patient. Helping me save my money.
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March 2023 by Lorenzo S.
CitiBank made an error in my account. They acknowledged the error, but refused to correct it, costing me time and money. The local bankers did want their superiors to know how incompetent they were-they would rather I spend hours and hours trying to correct their error and suffering the consequences of their error. The local bank staff was rude and unhelpful and did not return my phone calls. I closed my account and will never return. Wells Fargo, Chase and even Bank of America is way more attuned to giving customer service; CitiBank is awful and then some. I had to give one star to write a review rather than the negative 10 CitiBank deserves! In reviewing the ratings for other CitiBanks in the area, the reviews are all terrible- bad customer service must be a CitiBank characteristic for all branches.
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January 2023 by Robert K.
Customers beware! I went to this branch to cash a cashiers check issued by Citibank and they refused to cash it because I didn't have an account with them. Let me remind you that a business, that had an account with Citibank, issued me a cashiers check from Citibank and they refused to cash it. I had to leave MDR and drive to Westwood to cash this cashiers check! How is this customer service!? What bank doesn't honor their own cashiers check?! When I told the owner of the company who provided me the cashiers check what happened he was not happy and now will be looking for another financial institution that treats his clients better! If you bank at Citibank you should consider finding another bank. Literally NO CUSTOMER SERVICE!
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December 2022 by Sylvia Anna
Impossible to get connected with the branch manager Arlene. Her number on the business card it’s totally off and doesn’t even ring properly. They made a huge mistake that has to be corrected yet no one attended to us. I already files. Complaint with the Attorney General and next is the Office of Controller for unethical practices and refusal to correct the tellers mistake. Horrible customer service horrible bank with no knowledge
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October 2022 by C R
The environment inside the branch is chaotic and stressful, the wait times are awful and the banker's training is lacking and mistake prone.Although the overbooked bankers and tellers are friendly enough, their mistakes cause a lot of wasted time and money. Because the banker I was working with did not know Citi policies well enough, they caused a lot of confusion and unnecessary back and forth with my accounts. The person always said something was possible but then found out it wasn't, often to my detriment.And I wasn't trying to do anything particularly complicated.While waiting in the bank on various days, I overheard some horror stories. There was ALWAYS at least one loud frustrated customer inside. I overheard mistakes made with local and international wire transfers, customers locked out of their accounts, clerical mistakes made in sending out new debit cards and people just frustrated that they had been waiting an hour or more - with an appointment.
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July 2022 by Jack P.
The people who work in this bank are really nice but they have actually no power whatsoever to help you with corporate issues. If you have any problems yourself with corporate it's better to write one or more letters to the OCC at the treasury department. The one star is because the branch acts like they can help you but they have no more power than you as a consumer. Why act like you can help me, when it's just a waste of time? Also when I finally did get results from writing letters to the OCC and corporate called me and fixed the problem, the branch called me and took credit. "Hi I fixed the problem for you, try logging in and let me know". Haha they didn't fix it, I did! I would have been very pleased if the branch (1) told me about the OCC and (2) either helped me draft the letter or drafted the letter themselves. Yes, a complaint to the OCC is not good for the bank but recognizing that I'm a victim is the correct moral thing to do.
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February 2022 by Al D.
If you want a terrible bank, come to Citi! There customer service has vastly improved when you go into the bank. They get 1 star this time because if you ever need to talk someone in the branch, they NEVER pick up the phone. I got transferred from the branch to a call center and I hung up after waiting 45 minutes. They could easily implement auto call back rather than just keeping their customers on hold for...indefinitely? Stinky to make me drive to the branch just to ask a question about my account. Customer service? Forget about it.
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December 2021 by L M.
Just had an appointment with Thomas at this branch. He and the managers were great to deal with. Patient, efficient, knowledgeable. Bolstered great confidence in me to have accounts here. If you have wealth management needs or concerns, Thomas is your go to. Thank you Citibank for hiring him and keeping him with you!
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April 2021 by Marcus Gates
My banker Nila was extremely helpful! I left feeling amazed by the great customer service this branch provided today!! This branch represents Citi bank in the most prestigious way possible, and I hope more branches can represent Citi the way this branch represented Citi today! I look forward to banking with Citi in the future. Thank you! :)
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April 2021 by Edy S.
The Citibank mobile app for Apple is the worst app I have EVER come across. If you are lucky enough to get on in one try, then 9 times out of ten it states they are having issues and check back later. Tonight it logged me in but then the wheel just kept spinning. Terrible!!
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October 2020 by Terry Bixler
Super super service
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September 2020 by Wolf G.
indian phone center answers citi number now. bad technical connection and untrained personnel with excruciating incomprehensible accent at the other end. don't be seduced by the rewards they pay for opening an account, it's not worth it.
