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February 2024 by Rodrigo Rodriguez
Bank tellers are always kind and respectful and very helpful. I do appreciate their professionalism.Thank you
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February 2024 by Jun Yayaura
When I tried to withdraw cash from my Pfizer clin card, I was told to do it at an ATM.ATMs only allow you to withdraw $500 at a time and there is a $3 fee.My friend came here because he was able to withdraw money at the counter for free at another branch.I asked the staff member walking by instead of the counter, but the answer was the same, so I gave up and decided to go home.It was a waste of time because the staff were not properly trained.If you want to receive services from this branch, I think it's best to do so only if you have an account at this branch and want to receive services related to it.For other requirements, it is better to go to another branch.Because it's nearby.
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December 2023 by Anna
This branch has the worst customer service. The tellers look miserable and have foul attitudes. When I come in I smile and say hello to get ignored and stared down. Ladies if you don't like your jobs find one you'll be happy at. I love the security guard she's friendly and very nice.
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November 2023 by Lah Rah
This Branch takes the best care of its customers. I was immediately greeted upon entry and my request was troubleshooted. Since I can't disclose confidential bank information, suffice it to say that Orlando carefully, expertly and patiently assisted me with my request. Thank you very much.
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November 2023 by Patrick V
Easy parking and a friendly staff. Silva was outstanding and really help me resolve two challenging issues.
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August 2023 by Galyna
The employees of this bank branch are not very concerned when you stand and wait for one of them to come. But the guard at the entrance greets you warmly.
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May 2023 by Bryce Dressler
I’ve been a member of a few different banks over 15 years and Chase has consistently been the best. Kelly Solomon was fantastic and helped my business resolve a headache that another bank failed to us assist us with.Happy to continue banking with Chase privately and with my business.
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April 2023 by Christy D
Went in to make a deposit at Chase Bank on Mindanao in Marina Del Rey. Informed teller I needed funds available immediately, it was drawn on a J.P Morgan account. She said no problem. Get home, she didn't submit for immediate availability. I call the branch and they want to justify her error by stating I didn't request to cash the check. So the teller made a regular deposit. How much more clear does a client need to be if I specifically state funds need to be available immediately. Mistakes happen. What's not acceptable is turning the responsibility on me to say it was just a miscommunication. It was failure to listen to your clients request. Every time I go to this branch location it's an issue. Definitely need more customer service training at this branch
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March 2023 by Adam Goodson
Bike Friendly and E-Bike Friendly Business with a Bike Rack next to the ATM Machine.Easy to get to from the Bike Path and from the Beaches or Marina.
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June 2022 by Brian W.
Had a pretty unsatisfactory visit today. There's no obvious place to start and a lot of people sitting around trying to avoid eye contact. Tips: 1) introduce yourself and your role 2) ask "how can I help?" 3) let customer know "this will take x amount of time" 4) if you can't do something at your branch, instead of suggesting I go to another Chase branch and ask the manager- why not make the phone call and find out and save the customer some valuable time? Off to next Chase branch to find a manager as suggested. Weak.
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June 2022 by Maurissa H.
Just wanted to let you know that booking travel through Chase for the points is a terrible idea. My husband & I are missing 4/14 days of a trip because Chase informed us of a delay but never got us on the next flight. One of the most awful experiences of my life- we'd been planning this trip since before the pandemic.
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June 2022 by M S
I was on time for my appointment . They made me wait 45 minutes for my scheduled appointment. At the end of the story they didn't helped me at at. The Banker said i have to make 50.000 dollars investment. What ? So if you're not a millionaire you can't do any investment on this Branch.
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April 2022 by Ofir Dahan
Was scheduled to receive a phone call from this branch and got nothing. Customer service is terrible
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March 2022 by Siena Papel
Let me start off by saying Josline/Jocelyn (not sure how she spells) is just absolutely the BEST! She was so helpful in my time of need. She came up with a solution for helping me out off the top of her head and I just really can’t thank her enough for trying to exhaust all possible options and actually following through and making it happen. This girl needs to get a promotion for sure!! I would’ve gave her a hug if I could! 10 stars thank you so much for the A1 service
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December 2021 by He-Man G.
Poor customer service. You have to deal with parking but go to the one on Admiralty, they are much nicer.
