September 2021 by April Elizalde
Finding my dogs favorite foods at this location is almost impossible. Always out of stock!! Buy more clearly it sells fast. Trying to submit an online order for delivery or pickup is a joke as well.
September 2021 by Stripes Cat
POSITIVES: Clean store.NEGATIVES: Parking lot at this store is arranged badly. The store was difficult to find, even using the Maps app. The front of the store was un-inviting. They didn't have the cat de-shedding hair brush in stock.SUMMARY: Average Rating of 3 Stars. The Lodi store off Highway CA-99 is Much better.
September 2021 by John Rogers
Its a national chain of pet stores… personally id prefer shopping at the local feed store but sometimes ya gotta go to petsmart……
August 2021 by Leo Brocchini
They have shot clinic every month I belive.its done by a 3rd party vet and she is fantastic.
July 2021 by Bernice Vigil
The groomers did a really good job on a long hair min pin mix, and on the min poodle mix and the Boston's .?
June 2021 by Rey E.
I've been with PetSmart for Bradley's grooming since he was young and when we lived in the bay area. Life was so perfect and in harmony. Few years ago, we moved to Tracy and still stayed with PetSmart however an unforgettable experienced occurred and poor Bradley suffered razor burns around his butt and did not ate for a couple of days. I went to the doctor for treatment and was so happy that the store refunded my costs and they were so sincere and had asked for apologies. I accepted such fate but moved to a different groomer ... Bradly became happier again. Few weeks ago, I've decided to come back to PetSmart to start all over again since the past experiences was long forgotten (I thought so). To my demise, Bradly again suffered razor burns and some cuts but it wasn't so dramatic like before. Even so, bad memories came back and there's no one to blame but myself? I quickly grab the phone and made another grooming appointment in the next 2 months .... but not with PetSmart!
June 2021 by donna white
Great service in Grooming area and store is very clean .. My dog always looks great after Anna takes care of him… Happy Dog Happy Owner❤️
June 2021 by Kim Treat
I really appreciate the great customer service an the knowledge of the associates ? Thank you
June 2021 by Kristen Scott
We had such a great experience!! Stacy was soo helpful when picking out our fish and took her time with us even when we were extra picky she was very patient and made sure we left happy customers. Definitely recommend going to her.
June 2021 by Bao Vang
We had gone there several times since relocating to Manteca. My dog (a 7lb Maltese) is one that has a lot of anxieties because he was a rescue dog and when he is with new people he gets scare. Again we have gone there before and never had an issue. Today we got a new groomer who did not know how to handle a dog that was scare claiming he was going to snapped at her. My dog just needed reassure that he was safe in her care and in return she refused to service him although she claim she was a dog expert. The manager refused to acknowledge his employee's lack of knowledge in handling dogs and they both should find a job elsewhere. PetSmart pride themselves in the dog grooming industry, they should do a better job at representing the company. We for sure will not return to this location and I do not recommend it if you have a dog with similar situation. I will be filing a corporate complaint for those two as well.
June 2021 by Humberto Esteban
So far its been good keep up the hard work
May 2021 by Selina M.
I took my Yorkie to this petsmart for a bath and a trim. He is 5 pounds, the lady who took him out of my arms was told to put a leash on him which is a policy. After she put a leash on him she put him on the floor, he didn't want to walk with her because i was on the other side of him. She then pulled the leash and was dragging. my puppy across the floor until a worker and I said you need to pick him up. Totally unacceptable! After I complained the other workers present did apologize and state that they would let the manager know what happened. I expected to get a phone call from manager to at least assure me it wouldn't happen again but never received one! Im never taking my fur baby back there! If that was done in front of me what could be happening when I'm not around!!
May 2021 by Alan Yudenfreund
Very nice Employees. The Pet Groomers do a wonderful job and are very pleasant. Don't forget to tip your Groomer. The store Employees are knowledgeable and seem to enjoy their work. Come on in, you won't be dissapointed.
May 2021 by Ashley D.
This spot is great for food, treats and food for dogs. But never going back to this PetSmart grooming services, my dog has so many white flakes (dandruff) and I personally asked for DeShedding Shampoo and they clearly didn't use it on my dog. I feel like they just rinsed him to make him smell good but never really used the DeShedding shampoo that I personally told them constantly. My dog is shedding more than his usual shedding. His coat is so dry and flaky.
April 2021 by Arianna B.
A young girl working there refused to sell us goldfish saying it was "against store policy" to sell animals to people with incorrect set ups, not knowing anything about our "set up". We have a huge pond in our backyard and she said that's not the correct environment for them? PetSmart employees think they know everything. Do some research. I've seen them sell reptiles to people with WRONG information and incorrect set ups, half of their reptiles aren't even properly taken care of IN STORE, I've seen them sell hamsters to minors without ID, but you're going to deny us FISH ? We will no longer support PetSmart. I left with very upset toddlers, as we had been planning this trip to PetSmart for fish for days.