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January 2024 by Alicia Moore
I DO NOT recommend this place! the owner Chris is absolutely unprofessional and rude.Check engine light came on diagnostic came out As engine turbos went out.. I paid $633 for service a couple days later check engine light came back on so I took my vehicle back to JC auto.. It took a couple days for the parts to be delivered to the shop which I was fine with (not JC auto fault).. After my vehicle was done the front office lady (very nice lady )called me... She says my car is ready and they are not charging for labor but they did replace my Air filter Screen because it was dirty ...(keep in mind they did this without my consult).. She says that they will charge me $23 for that replacement... I kindly asked if that can be waved because that's the second time I have to bring it to get fixed and I was not going to be there to pick up my car I was having someone else pick it up for me... She wasn't sure if that would be okay so she passes the phone to the owner Chris.. As I'm speaking to Chris I explained the same thing to him and I kindly asked that the $23 charge be waved For my inconvenience... One of the first things he says to me is.. What about my pay because I've been working on your car for 3 hours (very rude)... My response to Chris was yes, thats because My car didn't get fixed and I spent $633 dollars and my check engine light is on again for the same problem... Chris then tells me it's not his fault that GM sent him a faulty part ... As I'm trying to explain to him that I am a customer who has spent a lot of money at his shop this year ( around $800 over the summer for something else and $633 last week)... Chris was very aggressive and told me to stop talking and then proceeded to tell me how this was not his fault... I was not able to really get a word in because he would speak over me... I told him he was very rude and I did not deserve for him to speak to me that way.. Chris told me my car was done and do not bring my car back.*I pay $633 and my car was not repaired Correctly so I had to bring it back for round 2* I'm being asked to pay $23 for something that was replaced without my consent ( But was never mentioned the first time I brought my car in)* Owner Chris was very rude and disrespectfulI don't blame Chris for GM shipping a faulty part however the way he handled this situation was completely uncalled for as well as unprofessional and I will never go there or recommend to anyone.. Chris GET MAD AT GM NOT THE CUSTOMER*******UPDATE!!!*******After getting my car back from supposedly being fixed... The next morning, After 1 hour of driving my son to Disneyland the check Engine light comes on... We had to turn around, drive back home and I ordered a rental car.. Chris was notified about my car and he offered to look at it again... Chris failed to fix my car 3 times and he has horrible customer service... At that point Chris had the option to refund my money or I was going to hire an attorney... Chris chose the option to write me a check for the refund... I took my car to GM motive to get properly fixed. Yes, it will cost more money but at least the job will be done correctly.
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January 2024 by Bryan R
I have been going to this shop for years, fast friendly honest service
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December 2023 by Blanca Tatarakis
They were booked out 2 weeks for service. I scheduled as soon as they opened and was in and out in 15min!
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September 2023 by Sharon Gooch
Great service and good customer service. Highly recommend for car repair service.
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July 2023 by Niko S.
Absolutely terrible. They "repaired" my car and same issue came back. Customer service is worse then the repair.
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July 2023 by D E.
Took my audi here after I bought it for an inspection. It was running perfectly with no issue. When they were finished my car didn't run anymore and they wanted 1800 to fix it.
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June 2023 by Greg Holliday
Their estimate to rebuild a holly two barrel carburetor was between $400 and $500, you can buy a brand new one for a little over 350
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May 2023 by Jimmy Y.
I brought my truck in and asked them to fix a leak and after bringing it back 3 times because it kept leaking. I chocked it up for a loss. My truck still leaks and I have receipts showing they sealed everything. I do not recommend this place.
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April 2023 by Marie H.
We recently took our GMC Acadia to have our Ac fixed. When they called us to let us know it was ready for pick up they told us that we had a coolant leak. Since they knew we just had a new motor put in and other stuff they advised us to take it back to our auto place and have them look at it. Well today our auto place confirmed there is a very small leak and they need to replace the water pump. We are leaving to Disney on Sunday so if it wasn't for JC auto checking other things out in our car we would have never known and our trip could have ended bad. I highly recommend this place for their hard and honesty!
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January 2023 by Kyle H.
Great mechanic lady in the office. Very nice. The owner of the company was very, very rude. Horrible customer service on his part. I do not recommend.
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November 2022 by colin hoogendoorn
Went into JC Automotive to get my spark plugs replaced for routine maintenance, they let me know the cost would be $350.00. While they were replacing my spark plugs, they accidently broke air tube piping. The next day, the lady at the front office notified me that they broke the piping. She let me know that the part would be $700 and $300 in labor to fix it. I was not okay with this. I have a clean car with 65,000 miles and they tried to tell me that the piping was old and brittle and I am the responsible party, even though they admitted to breaking the part themselves, in two spots. I asked to speak to the owner and he said the best he can do is put the part in for free but still charge me $700 for a part they broke! If this is how they stand behind their work, Beware!
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October 2022 by Christian Vega
My Chevy Tahoe was having power train issues and they diagnosed that the catalytic converter needed to be changed along with wiring harnesses from age.The car still behaved the same way with intense high RPM before and after the service when driving.A month later my transmission really lost power & went out. I took it to my guy in San Jose & diagnosed a dead transmission in need of replacement. Then everything was honky dory.The mechanics @ JC auto were O.k. it is an old 05 Tahoe.
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September 2022 by Ian P.
Told them not fix something on my car, they proceeded to fix it and charge me $300 oh well I didn't complain because I was on my lunch and that's just too much energy to complain and deal with the obviously already annoyed employees.
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May 2022 by Jessica L.
you guys really suck at answering your phone been calling for 30 minutes. horrible a** service get it the f*** together
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April 2022 by Lucinda Trombley
Found them to be responsive to our questions. The installation manual was very detailed and easy to follow. My husband is an avid DIY'er and we experienced no issues. He did require help getting it in the RV and getting the fridge in and out of it's spot. Our refrigerator has been back in working order for about a week.