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August 2023 by Patricia H.
We were looking for a pair of comfortable yet durable recliners. Found just what we were looking for at Hafers Home Furnishings, 1030 W. Yosemite Ave., Manteca, Ca. We could not be more pleased with the sale and services provided by Hafers and our salesman, Leonard Gallegos. If you are looking for quality products and a low key, no pressure buying experience we highly recommend Hafers and Leonard.
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July 2023 by Judy C.
We bought a very expensive recliner all leatherWith electric motor I think it was around $2800 Leather is great . But the seat is crooked and leaning and the padding is all gone A bottom print and leg prints are in the stuffing And a lot of wrinkles in the seat It really needed a separate cushion In the seat Not just a little polyester padding . My husband Is not comfortable sitting in it It hurts his back We are very unhappy with the chair and it's wearability I think we have had it 2 years. Disappointed in Flex-steelProduct. Called the factory only resolve was to send a new mechanism to our door We have to pay to have it installed I guess The owner of Hafers " Nick was understanding but it's been 1 month now and I haven't heard. From them I sent him pictures.We have an option to pay for their repair man to come To our home to see what's wrong but we haven't done that yet Flex steel told Haefers the unit wouldn't even be shipped until Sept What about the seat ?What about the wrinkles, I don't think the new unit Underneath will resolve the flat no cushion design Of a chair. So now what ?Give it away ?J. Cole
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June 2023 by S. R. H.
We have purchased many items over the last 50 years of living in Manteca. Last year, we bought two lift chairs for my elderly parents. Last Friday, my father's chair stopped working. I called this afternoon and was told not to worry. The chair was still within the year's warranty and they would be sending out a service technician. Any other place would have told me to call the manufacture company, but Hafer's takes their customer service seriously.
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December 2022 by Nick L.
Hafers home furnishings offers exceptional customer service. Recently purchased a recliner couch and love seat. Had a few issues with the love seat where as Hafers made a few attempts to correct issue. Problem could not be solved internally. Sharon (customer service representative) wasted no time in having manufacturer issue out a full replacement of the love seat recliner.Nick (owner) and crew delivered the replacement unit and assured us that if there were any other issues that they were here for us. We really appreciate the level of customer support we received as that is somewhat none existent in today's consumer world.Thumbs to Hafer's Staff, we appreciate your dedication to providing exceptional customer service.Nick L
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September 2022 by Taylor S.
We purchased an American Leather custom sofa sleeper from Hafers & are extremely happy. Hafers is the only local American Leather distributer locally. Stevie was our sales rep & her customer service was excellent from start to finish. She didn't try to sell us anything we didn't need & was patient when we didn't buy right there on the spot. We chose delivery & were happy with the crew & the state of our sofa when it arrived. The store has a wide selection with quality furniture. It's a hidden gem in the Central Valley with an unassuming store front. I would highly recommend this small business for any off the showroom or custom order needs & will purchase again.
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July 2022 by Nikki Karimzad
Great Customer Service. Furnished our New home in Valley Springs and just bought a Stressless chair. Delivery people are amazing. Will recommend. Thank You
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November 2021 by Nan M.
Our furniture was just delivered it had been 8 months since we special ordered (length of time not store's fault). The delivery and setup by Jackson and Eli was GREAT. Very personable, they made sure they knew where we wanted it and that all the reclining functions worked properly. We were very impressed with them. Also when we ordered the furniture Charles helped us we were allowed to take our time and never felt pressured to make a quick decision. We came from San Jose and it was worth the drive.
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October 2021 by J Edelen
Bounced on most of the furniture in and around town. And still came back. Why settle??? Best quality found.
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August 2021 by Kat C.
I keep hearing their ads for their great customer service and I decided that I would leave this review about the awful customer service I received and that I was cheated out more than $200 dollars for the error they made. I ended up with a less than satisfactory Lazy Boy chair that we no longer have due to it's very poor quality. I was charged extra for their error in my order. I have not been back since and don't plan to ever return.
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May 2021 by Juan Ramos
Satisfied with the inventory and with my choice of furniture.
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February 2021 by Lise P.
My mom recently had hip replacement surgery and her lift chair malfunctioned and was stuck in the "launch" position. We walked in to Hafer's at 11:15AM and had a new chair in her living room by 12:30PM. Salesperson Nic was great. He was kind, understanding, and so helpful. There were no delivery options for Saturday so he worked with us by personally putting the chair in my SUV, following us to the house, dismantling and removing the broken chair, and installing the new chair...all on his own. We are very thankful for Nic's over-the-top customer service. Having grown up working in my father's small business in Manteca, it was wonderful to experience this kind of customer service. Thanks to Nic, my mom's day was minimally disrupted and she is now enjoying her new chair. Thanks again Nic.
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January 2021 by Robert M.
We have been extremely impressed with this group. Very good service and high quality furniture. If you want furniture that falls apart in three years you should skip this place. Beautiful furniture-high quality-great service!
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January 2021 by Robert Melrose
Wonderful furniture if you like quality that will last! You can buy stuff that will last a year or buy once and enjoy for a decade! Your choice!
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October 2020 by Barbara P.
My high rating is for the exceptional customer service that I received after the delivery of my order. The quick and professional response to my issue is appreciated. The entire experience has me looking forward to my next purchase. Two friends recommended this store to me and I will do the same.
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October 2020 by Ron Lampe
Plenty of couch and chsir designs, most are relining and with USB charge ports on some modeks. Clean, sir confitioned, a comgortsble shopping expetience.
