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April 2024 by Param Singh
They have refused to help me and they can not refuse people and on the top of it they have blocked the time so that people can not make appointments and then they are asking we can’t help people walk in and how can we make appointments if you don’t have anything there for any month or date this year and this branch is top at the level for rudeness as if they have made their own set of rules and ruined the brand. I am going to take this complaint every where because they can not refuse helping us as we have full right to help their help on our account services and I am not going to another branch as I belong to this city and not going to travel another city at this age of 68 and when I am not allowed to travel due to health reasons. It’s pathetic.
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March 2024 by parvinder singh
Bank of America/Manteca REDICULOUS ZERO SKILLS ON YOUR MANAGEMENT!!
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March 2024 by Bob Roberts
Very rude staff, customer service is terrible. No wonder BofA gets terrible reviews. I will be banking with my other bank Chase more often.
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January 2024 by Beto López Jmnz
Excellent
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December 2023 by Joe Trevino
The Worst B of A Branch I have ever had to work with. Never fails to disappoint me. If this was the only Branch B of A had, I would shut down All my accounts with them. I rarely do reviews but they are such a disappointment that I had to make the time to write this.
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November 2023 by Malkeet Singh
Staff is rude I don’t even know why they have buisness line if they make buisness client wait more all three ladies on the counter are rude they’re not friendly at all no smile on thier face
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November 2023 by zamir omarkhail
I go to pay my business credit card bill, she was not able to see my current account activity’s and it doesn’t shows online too, then I ask for my account statement she signed me in for the banker but the waiting time for banker to print you only one month statement was more then one hour, all the banker cabins and window was empty only one Tyler was helped all the both line costumers, don’t recommend it and will close my accounts here ASAP
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October 2023 by Cali Cali
This bank is okay. Yesterday, a Asian American worker wanted to help me (might be bank manager) while I was in line. I did not ask for help and I did not need help. I did not like her bothering me when I was in line.
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September 2023 by Gurjot Singh
If I can give this location a zero stars, I would. Incredibly rude staff who doesn’t seem to care about the bank business or customer service. The Branch manager and the banker Leonard Lavya told me the wait for the walk in would be one hour which I happily acknowledged and waited. After waiting for an hour and half, the staff told me that they are not able to accommodate me today. I understand if you are busy- at least don’t make people wait for an hour long only to tell them that you can’t accommodate them that day. No respect for other people’s time. The Spanish speaking tellers prefer to accommodate Spanish speaking customers first even if the others have been waiting longer, very racist behavior!! The staff at this Manteca location should be fired and replaced with more professional folks.
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August 2023 by Martin Navarro
Unfortunately I had the displeasure of needing to visit a branch for some issues concerning fraud.Wait times are incredibly long. I needed to be in-person for verification purposes, and waited an hour for an associate to come, just to be put on the phone with customer service and wait for another half hour.Once I needed an associate again, I find they had all gone to lunch. A heads up would've been nice. The telephone agent was amazing and so understanding.I couldn't remember the associate who helped me since he left so quickly, but the telephone agent was Ariannaa and she was great.If I didn't have any credit cards here, I would dump these guys in a heartbeat. But I let these cards just sit there and collect age. Unfortunately when potential fraud happens, it can't be avoided to not go here, ugh.This was a huge reminder to support credit unions and dump these big banks.My credit union: Valley Strong credit union, is so reliable and quick to help in any matter. Love them!
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August 2023 by J Nijjar
I visited the bank to get something valuable from my bank locker which I needed the same week. However, the manager didn’t allow me to take my valuable out of my locker because my ID was expired. I am really thankful to Jennifer and Nancy for helping and sorting this out. I was able to get my valuable the same week so I really appreciate all the help from Jennifer and Nancy. Thank you.
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July 2023 by Erica F.
I'd rather bank somewhere else. I've been banking here for over 20 years. Today I went to deposit a check but it was written in my maiden name. I called customer service they said just to take in proof it was me. I took in a birth cert, marriage license, utility bill in my name and my old ss card showing maiden name. The lady manager annoy3d the crap out of me, she requested a valid photo ID with my maiden name. Wtf? I said I got married 14 years ago...why would I have a valid ID today showing my maiden name. I get fraud us high right now but come in. She irritated me to the point I just want to switch banks. I called customer service again and even the rep was wondering why the Mgr is requesting a bizarre request. I didnt want to deal with that same manager again so I just called the vendor that sent me the check and put in a claim to swap my name on their part. Yes my bad I should have done that in the beginning but come on I was trying to show you hella proof it was all still me!
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July 2023 by Kayla I.
Highly do not recommend this bank . I went in to make a deposit in cash and somehow the next day they lost the money and the money was no longer in my account. No other transactions have happened on my account, and they had me come back in with my receipts to prove to them that I didn't make that deposit.
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February 2023 by Adriana Martinez
DO NOT USE ATM here! Your card will be cloned by the atm machines and your account will get cleared out
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February 2023 by Always Blessed
Thank you so much! Patricia is truly a life saver! Beautiful personality to match her welcoming smile! Took me in at the last minute and stayed longer to make sure I was helped. Thanks again. Highly recommended!