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December 2023 by Christian B.
Been to this location a few times and they are very efficient. Never had a problem with Valvoline. They go over and beyond to make sure they are thorough. The staff here are very friendly and informative, just like in Hermosa Beach. Whatever location you go to they can pull up your VIN up in their system and see the vehicle history so you don't have to keep up with it. Love how easy it is and that I don't have to sit in a waiting room. So convenient. They also check other fluids, wipers, lights, turn signals, and tire pressure. Also, they don't try to sell you stuff you don't need. Not only great service but genuine interaction from workers as well. Good, genuine customer service is hard to find these days. I always leave out of the Valvoline stalls feeling like they value me as a customer.
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November 2023 by Alex S.
Thanks for the note, but when I originally called, you didn't offer this you only defended the action! The call was with manager Tony. Shame on you for trying offer me help once I posted a review. You should have helped me when I called you.
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November 2023 by Genesis M.
Shout out to Pedro for excellent customer service and Narrido for the courtesy service of spraying down my engine after a coolant spill I'd come in with. Even on a rainy afternoon everyone was in good spirits and helpful when I pulled up for an oil change. It's my second time at this location and would highly recommend.
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November 2023 by Voir V.
There's no where i'd rather get my oil changed , Reese was super helpful and made sure everything on my car was okay before I left !
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November 2023 by Jayden Babcock
I had a less than professional experience. There were two technicians servicing my vehicle (excluding the technician in the pit). One of the technicians must have been in training because the female technician scolded him several times for messing up things such as having me put my keys on the dash. This wasn’t a big deal.After leaving their facility, I discovered that they failed to put the oil filter cover back on (see photo) my vehicle. I had just had the entire skid plate replaced (at a different shop) including the oil filter cover. I called valvoline and was put in hold and my phone call was passed to several different customer support staff. Finally, a support agent looked up my vehicle history. They told me that when my vehicle entered they did not make any note of a missing skid plate or oil change cover. If it was missing prior to my visit, they said they would have had a record of it. Therefore, they confirmed that the oil change cover was on my vehicle when I came to their facility.Eventually my call got handed off to a manager. They were going to check the cameras and report back. I explained the cameras probably won’t show it because the oil change cover is under the vehicle and it is relatively small. They insisted that if it was taken off, then it would be in the video. I never received a follow up email or call to my knowledge.I just had another oil change on my vehicle (not at valvoline for obvious reasons). The filter was significantly over tightened. The drain plug was over tightened almost to the point of stripping the threads on the oil pan. The oil filter appears to be signed, so I’m including a photo of that so it can be used for training purposes.
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November 2023 by Eric Theise
They all have ADD. They start checking the oil, then walk away to work on the next car, then come back and check the oil again. 4 guys rotated my tires, but they didn’t…they just swapped front to back…didn’t put the backs on the opposite sides in the front. Whatever, it’s an oil change…but $175 service should really be on point.
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September 2023 by Tanya L.
First time here. First time seeing men and women working together and having a positive environment. The team was motivated laughing and working with good energy. I got a transmission fluid change of 219.00 for a 2016 Honda Civic. Feeling very confident to come back and get more service.
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September 2023 by Jake Moyer
The team happily accommodated me despite arriving near closing time. I really appreciate it!
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August 2023 by Daniela Garrido
This is my local Valvoline and I visit regularly. They’re so kind and do great work but they don’t open at 8am as advertised on Google, they open at 8:30am. Can this be changed? Not all of us work from home, some of us actually need to get errands done in the early hours.*below photo taken at 8:17am*
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August 2023 by b
I am usually very impressed and pleased with Valvoline which is why I have been a repeating customer for 10 years. I was very disappointed with my service Thursday. The Filipino mechanic who helped me had a very sarcastic, condescending attitude and I really did not appreciate it. They made many (at least 5) unnecessary, snarky, rude remarks and it made for an overall uncomfortable experience. I could not wait to leave!Thankfully there were 2 other mechanics who helped with my service, whom were very kind and knowledgeable. Thanks to them I was able to tolerate the poor treatment/service from the main serviceman.All in all I will not be returning to this location, and would recommend others to request someone other than the Filipino man who surely will ruin your day.
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July 2023 by Daniel Frazier
I like getting my oil changed here. They are always quick, very kind and courteous. Gloria is always a pleasure to deal with and greets me with a smile every time.Service: Oil change
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June 2023 by Sandy M
These guys take time to make sure procedures are done properly. Friendly & professional.
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April 2023 by scott sandiford
Will be my oil change location.Very friendly and upfront.Loved it I'll be bringing old Smokie in soon
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April 2023 by Pauline **
Came here for an oil change and I definitely will point out how great everyone was! There was an incident where as I was waiting in the car line, the car behind me cut in front and parked behind a car bay. I alerted the crew and they quickly corrected that matter. Made him back out and put me next in line. I TRULY APPRECIATE THAT!!
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March 2023 by Issa I.
I've been a customer getting oil changes here for 3 years. In the past this location was really good and professional with quick oil changes. Now, they have all new staff, and they are all unprofessional.. I believe they are using recycled oil for the full synthetic oil change as well. Or they just didn't drain the oil or change the filter in my car at all. Edited to add: To the bot that responded to my complaint/review: This location clearly uses recycled oil and filters, once they removed those items from my car everything was back to normal. I would like a refund. I am not frustrated, I am putting this business on blast for your shoddy work. DO NOT TRUST THIS BUSINESS I brought my car in running perfect a little over 2 months ago, and I only needed an oil change. That's it. After 1 month the oil was so dark, muddy and cruddy then at around month 2 my car was running like crap, so my dad said take it back to them immediately!! This location advised I needed to pay for another full synthetic oil change out of my pocket and the manager said he'd discount it 15% LOL SmH I got it changed at a whole different business after the new filter and quality FRESH oil from the dealership my car is running great!! It's been awhile since getting that bad oil drained out and my car is purring again, is quiet at stops, no longer knocking/ticking and I have better gas mileage.. we are checking it weekly to make sure they didn't damage my engine.. I will never come back to this location!! They could've ruined my engine!! FYI the "manager" tried to lie and say my car model always burns oil even brand new SMH!! Yeah right buddy, it was your shoddy oil and recycled filter that almost broke my engine!! Be careful if you take a chance at this location because they will act clueless if there's ever a problem..
