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October 2023 by Bishop Cray
Skechers store
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November 2022 by Dana C.
Do not buy from this company. I returned two pairs of shoes in the original Sketchers box. I shipped it UPS with tracking information. I can prove the weight of the box was double that of a single box for 1 pair of shoes. SKETCHERS credited me for only 1 pair of shoes and claimed there was not a 2nd pair inside! I spoke repeatedly after multiple holds with customer service who quoted the warehouse but would not let me speak to management, the warehouse or a supervisor. They refused to look at the tracking information from UPS proving that 2 pairs were returned. Clearly, someone in the warehouse found a great way to rip off the company and kept the shoes. Now I am out $120.00! Sketchers does not back their products, support their customers and do not deserve your support. Such a shame. I was part of their Sketcher's buyers' club and bought multiple pairs of shoes a year. I will NEVER buy from them again. If they only would have checked the UPS tracking number, they would see that there warehouse lost the shoes and was lying. But, they would DO NOTHING.
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September 2022 by Rob W.
Stopped in for a pair of new shoes and got the Arch support ones. Great friendly staff helped me out on finding the right size for me.
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May 2022 by Jan H.
Sketchers doesn't give a flip about their customers. The "so called" customer service number is a big fat LIE! You will NEVER EVER get anyone to answer. What a joke. I tried to contact the corporate office and sent email to
[email protected] the Jeff Greenberg one of the relative of one of the original owners. It took me 3 days to get a pair of sandals ordered and get the 20% discount offered online. SO AFTER WAITING 3 DAYS - I ORDER, GIVE MY CREDIT CARD NUMBER AND PAY. THE NEXT DAY I GET AN EMAIL "OUT OF STOCK" AND MY ORDER IS CANCELLED!!! THEN YOU GO ONLINE AND PICK THE SANDALS AND SIZE I WANT AND---- IT SAYS "IN STOCK" WTF!!!
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May 2022 by Mag Jag
Creative store with excellent shoes.
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June 2020 by Charles Lewis
I ordered a pair of work shoes online from SKECHERS and they sent the wrong width. I ordered a wide width and they sent a D width so this is mistake #1. After I had already used AFTERPAY to pay for the shoes I now had to request a refund for the shoes. I used the shipping label they provided and I returned the shoes expecting a refund. SKECHERS didn’t make the effort to contact AFTERPAY so they continued to take payments for the shoes. Now I’ve paid for the shoes and I have neither my refund or shoes. They are using COVID 19 as an excuse to avoid proper customer service as I am unable to call anyone and they’re not responding to my email requests for my refund. DO NOT order online from SKECHERS unless you want to get screwed over real bad. CL
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March 2020 by Dana H.
I'd give zero stars if that was an option. I walked in and looked for a decent amount of time and was never acknowledged by the clerk. He roamed around doing nothing. There was one group being waited on by another employee, otherwise the store was empty. I eventually walked out, then walked back in. They guy who had obviously ignored me the first time now says "welcome". Ok, maybe he'll help me now. WRONG! He continued his same behavior of roaming aimlessly and avoided me. I finally walked up to the counter. He was there with 2 other employees and I told them I really wanted to buy some shoes, but not one of them had asked if they could help me. The only one who speaks up at this point is the guy who was already helping the other customers. The roamer just stood there. He clearly needs to pick another profession. That's code for Skechers needs to let him go. He wasn't just worthless, he made me never want to go back. I can see why the store was so empty.
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December 2019 by Tracy S.
Let me say the product is very good the staff is horrible, I bought 3 pair of shoes they didn't have 2 pair they stated when they come in they will ship them, mind you they were paid IN FULL, all 3 pair so I get a email stating that the 2 pair is DISCONTINUED. Okay I call for a refund the lady on the other end spent 30 min. telling me I got the shoes!!!!!!!! they don't take the money up front!! the nerve of her, I have the receipt, and the cancellation from the company SKETCHERS!!,she still insist I got the shoes and she won't be giving me nothing!!! and she hung up in my face.RUDE ,is there no one monitoring the calls. The BANK had to retrieve my money I WILL NEVER BUY ANYTHING ELSE FROM THEM they need to check out their employee before they mess the online business up.
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May 2019 by Cari D.
The definition of rude. I am a local customer and stock holder. But will not be either anymore. The lack of customer service seems to be cultivated not only on the retail side, but all the way to corporate. I realize that at this time, their stock is plummeting extremerly due to their dependency China. Could be why there is no availability of ordering shoes that I have purchased for several years. However, this customer service philosophy will surely be their downfall. Visited the factory outlet store on Vermont on 5/23/19. Presented the box of my previous shoes and requested 2 more (50% off the second pair of shoes). Shopped while they looked. The employee did nothing (first ding on customer service). After about 15 mins, returned (with a pair of pants), and the only customer service response I got was the security guy because I returned to the desk that is near their exist. Another employee responded and said he would look. No, they only had one pair in stock from their records. He went to look for them. I understood and said, please order the 2nd pair and deliver them to me. They had no factory inventory to offer. NOR did he attempt to find an option of similar work shoes (second ding on customer service). He said there was nothing they could do. I said, please honor 25% on the one pair of shoes since they had nothing. He said, he could not do that.... there were plenty of shoes on the floor for me to select. (third ding on customer service). After making a scene, he tried to offer me 20% off, then realized I had standing for the 25%. (made an irate customer and not honoring their sales offer; 4th ding). I tried to contact their headquarters in Manhattan Beach at 12:50. On hold with no response for 5 mins. Call their 800 number at 12:55. On hold for 18 mins (5th negative ding). When Denise finally responded, I explained I was on hold for 18 mins. Said I was a stockholder and long-time customer and wanted to talk to Mr. Greenberg. Of course she said the owners were not available. Asked for senior management... not available (6th neg ding). She said I could only talk to her, who fills out a "ticket". Her CUSTOMER SERVICE response was, that I was rude (7th neg ding). Her customer service training offered that response! This, after a horrible experience at their retail store and 23 minutes on hold at their corporate office line. I explained that i wanted to speak to someone who could actually respond to this experience and her response tells me she has been trained to be completely RUDE TO CUSTOMERS and STOCKHOLDERS (8th negative ding). SKETCHERS, You lost an investor and customer, and from wiki and Yelp and FB, it sounds like this is not unfamiliar to the company.
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December 2018 by Fox E.
Most of the old men that comment on my gf when she does things like this (see pictures) in places like this (see pictures) make me think they should work for Lechers, not Skechers. Maybe Lechers love Skechers. In any case, she welcomes the attention, so I welcome whatever she welcomes. Especially when she, well, comes. Barbie is absolutely in love with these products and you can see why because she has all the goods that make the shiny platform ones look especially spectacular, being all thick and muscular and golden and bronzed and tanned and perfect. They're probably the only flip-flops that we've seen around and about that she really thinks almost maybe sort of live up to the hype of her amazing stiletto shoes. It's a step down both literally and figuratively but they still look glamorous and very sexy. And if a geek from Saved By The Bell wears them, they're Screechers. And if my cats wear them, they're Scratchers. And if you wear them at Burning Man, they're Scorchers. And if you wear them in your hear, they're Scrunchies. Now I must be on drugs because, like, look at my reviews. Plus I have the Munchies. I mean the Scrunchies. I mean the Skechers.