Pottery Barn offers expertly crafted home furnishings and decor. A multi-channel retailer with a vibrant ecommerce site, inspiring catalogs, and brick-and-mortar stores all over the world, they got their start in 1949 in Chelsea, New York. Customers praise the store's excellent service, with helpful and patient staff who provide personalized assistance, even staying late to ensure customers' needs are met. While the extensive selection can be overwhelming, the furniture is described as comfortable and stylish, suitable for creating a beautiful and cozy home. Some customers note concerns about durability and returns, but overall, Pottery Barn is a trusted destination for quality home goods and a pleasant shopping experience.
Waaaaaaaaaaay too many options and fabrics (most are backordered), no returns, and stuff isn't even comfortable or durable? $6k leather couch can't be exposed to sunlight, moisture, or pets? And it all looks like something you'd find in a hotel lobby or a gentrified pet store ðŸ˜
January 2024
Josie & Nancy provide great customer service! Left my towel at the store and was able to retrieve it.
