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August 2024 by Nikolaus Keelaghan
My wife and I decided to try a tax accountant for the first time back for our 2021 tax year. So, we found Sylvia via Yelp.
Big red flag: cluttered desk with papers piled up. We decided to ignore this. Big mistake.
We got all the paperwork she requested to her, and paid her fees. She asked me to come in to sign some additional paperwork. After travelling cross-town to meet, she was a no-show to the meeting--the office was closed, and no one was inside. I tried calling, and got no answer.
We were ghosted, and since we were relocating to another city, we didn't have the time to invest on re-connecting.
Some months later, after moving, and having no idea what the status of our return was despite paying her fees upfront, we were able to re-connect via email. She claimed that she tried to contact us earlier, but we have no record of this attempted contact.
We sent the necessary signed documents, but she was either confused or just disorganized, because she asked twice more for the documents to be signed, although we had to remind her that we sent her those signed documents.
Second big red flag: Misspelling names, making typos, and making grammatical errors in email communications. If she isn't competent in simply writing emails without errors, how could we trust that she wasn't making errors in our taxes?
It was reduced to sending screenshots to re-assure her that said documents were signed and sent. She ended up being curt in her email response, never acknowledging her error or apologizing for it, or the many inconveniences she caused us.
In summary, we paid her in full, she no-showed a meeting, ghosted us, led us to worry about the status of our tax return, made no prompt effort to re-connect, never acknowledged or apologized for ghosting us, asked for the same documents multiple times, and was rude in her response to all this, all while being disorganized and lacking decent writing skills.
It was a terrible first experience with a tax accountant. Although this occurred over a year ago, I felt it necessary to warn potential future clients against considering her for tax services.
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April 2024 by Adrian
I contacted Sylvia at MTA after my long time tax preparer was MIA and she was so helpful and ready to help. She explained what possible next steps we could take and did it all with such grace and patience! Thank you!
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September 2023 by Joseph R.
She did an amazing job and helped improve my knowledge of taxes. She went through everything with me so I had a clear understanding of what was going on. Looking forward to meeting her again.
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April 2023 by Ina Z.
I needed a new accountant to help file my taxes and am so glad I found Sylvia! She's knowledgeable, professional, and responsive. Her fees are very reasonable for all the attention she gives. She helped me file taxes related to a regular w-2, rental income, stock sales, and 1031 exchange; she was knowledgeable on each topic. I never feel rushed when meeting with her and she explains everything very clearly. I will be going to her from now on. If you want help filing taxes or get tax advice, I highly recommend Sylvia!
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March 2023 by Laura J.
Sylvia is amazing ! My husband and I used her for our taxes first time since we got married and she made everything such a breeze! She made sure we got back as much money as we could from our return and was very knowledgeable. Her price is very fair as well, it was SO worth it and so easy. Took all the stress out of doing taxes! Thank you so much Sylvia !
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October 2022 by Lauren Christiansen
So happy to have met this wonderful local business owner. Taxes were done in 30 mins!
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September 2022 by Jeff M.
Sylvia and her team are great to work with! Responsive early in the day with mundane receipt reports and efficiently and positively advisea clients on cost benefit analysis. Gets along with a wide range of people. Volunteers Extensively in the greater Los Angeles area. I'm glad we have her as our accountant for all our minutiae! Well done Manhattan tax and accounting!
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April 2022 by Anna E.
Sylvia is amazing. I usually file my taxes by myself. But this year, I decided to hire a professional accountant and I'm so glad I found Sylvia. I highly recommend her services. I will definitely come back next year.
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April 2022 by Eric T.
Great work Sylvia! You saved us a ton of money! We'll certainly be back next year. 5 stars!
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January 2022 by Mitch S.
Sylvia is the definition of 5 stars. Her knowledge of tax law, book keeping, tax strategies are far above and beyond her competitors. 10/10 would recommend and have recommended.
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November 2021 by Andrea B.
I am very happy with the professionalism of Sylvia here at, Manhattan Tax and Accounting. She is efficient in her processing . She doesn't waste time getting things completed for her client and she maintains a consistent flow of communication .
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May 2021 by Ashley F.
Sylvia was great!! She was knowledgeable and helpful. Can't wait to go back to her for next years taxes!
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May 2020 by Trevor H.
In addition to income tax services, Sylvia has provided excellent guidance for my business, including most recently assistance with the Payroll Protection Program. I have previously recommended Manhattan Tax & Accounting to colleagues and will continue to do so.
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April 2020 by Stephen Pliaconis
I'm a client for life! Before I met Sylvia I was behind numerous year's on my personal Taxes. In one session we were able to get me on track! I also got a return for each year and didn't owe. You need someone who looks out for their clients, listens and goes the extra mile. God bless Manhattan Tax & Accounting!
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April 2020 by Scott Howard
HiWanted to recommend Sylvia Gayed for her outstanding service & professionalism in regards to my Tax preparation. Having just gone thru a truly unfortunate situation with my previous account, is was a pleasure to finally get with someone who listened & understood my needs & also had the experience to navigate thru the situation without any hesitation.
