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November 2023 by Kiki N.
I recently had the pleasure of bringing my car to Toyota for service, and I must say that the experience exceeded my expectations. In particular, I want to commend Aaliyah for providing exceptional assistance and top-notch customer service throughout the entire process.From the moment I arrived, Aaliyah greeted me with a warm and friendly demeanor, immediately putting me at ease. Her professionalism and knowledge were immediately evident as she carefully listened to my concerns and thoroughly explained the service options available to me.Throughout the service, Aaliyah kept me informed of the progress and even provided valuable recommendations for maintaining the optimal performance of my vehicle. Her attention to detail and genuine concern for my satisfaction truly set her apart.Not only was the service completed in a timely manner, but Aaliyah also went above and beyond to ensure that I left the dealership completely satisfied. Her dedication to providing outstanding customer care was truly commendable and made my experience at Toyota a memorable one.I would like to express my sincere gratitude to Aaliyah for her exceptional professionalism and unwavering commitment to customer service. Her efforts have undoubtedly earned my trust and loyalty, and I will not hesitate to recommend Toyota to friends and family based on the outstanding service I received.In summary, my experience with Aaliyah at Toyota was nothing short of exceptional, and I am genuinely appreciative of her efforts in delivering a service experience that exceeded my expectations. Thank you, Aaliyah, for your outstanding service and dedication to customer satisfaction.
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November 2023 by Yuriko O.
I had a sales rep there worked so hard to get me 2024 Toyota Venza with my favorite color. I love my car!! Thank you Conrad for providing me the best service! It was smooth process from purchasing through financing. They really made it easy on me.
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November 2023 by Andres Zuniga
Brenan was very straightforward and gave me the answers I requested. He was very friendly and polite not to mention professional. Thanks to his transparency, I was able to make my decision to buy my new car. I will definitely recommend Toyota of Manhattan Beach to friends and family.
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November 2023 by Melissa-Anne G.
I'll start off by giving a shoutout to Emiko who was great throughout the entire process. She was knowledgeable, helpful and very kind! She is the only reason why I came back to purchase from this location. Unfortunately, cannot say the same for Armando who was very condescending. I even heard him scoffing at us when we left the facility our first time there. We almost didn't come back, but Emiko was helpful and respectful through the entire process, and she is the only reason why I was willing to come back and do business with this Toyota location. Signing finance papers with Sang was also a disappointing experience. I felt like he was speaking too fast, it was difficult to understand what he was saying. We were there at the end of the night and felt like he was just trying to rush us out so he could leave. When trying to sell us additional insurance, he felt rude/cold when we turned it down. Overall, would not come back and would not recommend family or friends to buy from this Toyota location. I have leased/bought cars from Toyota for many years and this was hands down most disappointing experience. Only bright side was Emiko!
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November 2023 by Daniel Wu
Had a great experience working with Gabriel Stitt. He got back to me right away after I requested details on a Sienna. He worked with us and handled most of the details by email. Once the Sienna arrived he reached out right away and we were able to take care of everything quickly and efficiently. Made the car buying process as stress free as possible, especially in this market.
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November 2023 by Von A
Adrian did everything right. We went to look at vehicles, we were greeted and told him we were just looking. Adrian gave us space without hassle. When ready to test drive we tracked him down, he gave us a tour of the vehicle and test drove. I came back a few weeks later and he gave me the same respect and worked out numbers. Gave me a few days to think about it and when I was ready, I texted him and he had everything ready for us to start the process. It was less time than expected spent at the dealer and smooth. He showed me a different experience than I had 10 years ago at this same dealer.
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November 2023 by Slick Rick A.
These guys are the best. They don't make you buy just any car. They make sure your happy with your purchase . Leo is by far the best sales guy in the business
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October 2023 by Oscar P.
We didn't buy a car from the dealership. However, we met Carol over the phone/text and she was superb. I asked for her after reviewing Yelp and she was well recommended. She did not fail. She was very knowledgeable and responsive. She was able to give us a reasonable price (beating other dealerships) but looking over our numbers/interest it was a tad over our budget. I would recommend Carol.
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October 2023 by Nick
A great experience! I was helped by Nico Marra, who was an incredibly thoughtful and knowledgeable person. Upon contacting the dealership, I was able to get in touch with him via text, which was very convenient. He was always quick to reply and was helpful in showing all the available models they had. Seriously no complaints, meeting in person was smooth and relatively quick as dealerships go. I never felt pressured to buy or that I had to add on a feature. I highly recommend looking for cars here (and get Nico to help you if you can)!
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October 2023 by Sergio Sarceno
Norma and her assistant Astrid were very helpful. It was my first hybrid car and had several questions. When she was unable to answer them, Norma brought a expert in hybrid cars and broke down every question I had. The attention to detail and the customer service was excellent. I made a great choice in buying a RAV4 Prime for my wife. She loves it and so do I.
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October 2023 by Dirk Aschmoneit
Finally a car dealership that understands long term customer value. No mark up on my new car compared to every other dealer (including other local dealers!) that imposed $10,000 to $15,000 mark ups. Working w Conrad was an absolute pleasure. No pressure, no dirty sales tactics. No “let me talk to my manager” triangulation tactics. Straight forward deal. Just the way it should be.
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September 2023 by Jacqueline C.
The staff at Manhattan Beach Toyota was truly amazing! My experience with Michael and Carol in sales and Carl in the service department was nothing short of fantastic. I felt pampered and well taken care of throughout the entire process. They went above and beyond from p[icking me up at the airport and patiently explaining all the features and functionalities of my 4Runner, including helping me set up my phone with the audio and navigation system.What truly stood out was their attention to detail; I've never left a dealership with the license plate holder and dealer sticker displayed on the outside of my car. However, I can confidently say that I WILL proudly showcase Manhattan Beach Toyota's dealership info on my car, and I'll wholeheartedly recommend them to anyone in search of a new vehicle or a quality place for vehicle servicing.
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September 2023 by CZAR NAVARRO
My experience at Manhattan Beach Toyota was nothing short of exceptional, and I couldn't be happier with my purchase of the Tundra. From the moment I stepped into the dealership, I was greeted with a warm and welcome. Salesman Joey deserves special recognition for his outstanding assistance. Even though the specific Tundra model I wanted was not in their inventory, Joey went the extra mile to locate one for me. His dedication and commitment to ensuring I got the vehicle I desired were truly impressive.Finance Manager Hector played a crucial role in making my dream of owning a 2023 Tundra a reality. He worked diligently to secure a loan that not only met but exceeded my expectations. Hector made the paperwork process efficient and straightforward, his expertise and dedication to finding the best financing options are greatly appreciated,In conclusion, my experience at Manhattan Beach Toyota exceeded my expectations. Joey's dedication, Hector's financing expertise, and the dealership's commitment to customer satisfaction are truly commendable.I highly recommend Manhattan Beach Toyota to anyone in search of a new vehicle.
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September 2023 by Juan Berber
Stefan did a great job and guided me through everything making sure I took the right decision. He also gave me the independence to choose and ultimately come to the great decision to purchase my new truck. Thank you so much Stefan we need more sellers like you!
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September 2023 by Brian Allado
Look for Leo Frias, he's the person you are looking to deal with. He'll get you what you need. I've bought 2 vehicles with him already! My experience with this dealership has been good and professional. They've got my business for sure! Thank you Leo and financing team!