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February 2024 by Yolanda C.
This is one of the very best branches . I go out of my way to come here . My office is in Brentwood, we live in marina Del Rey and I come to Manhattan beach because of the exceptional service. I came in today and was greeted by not one person , but two beautiful young ladies at the front entrance. Today my teller was Gloria . I asked if Alex was available but he was assisting another customer . I told her he spoiled us with outstanding service the last 2 times we were here . Gloria said she would be more than happy to help us . She was amazing . She was very warm and friendly and very patient with us . She recommended a special program that would offer me a much higher interest rate. I was very impressed. Gloria was simply amazing . The management is doing a great job in providing outstanding service to all of their clients. We got a chance to say hello to Alex who is awesome ! And don't forget , they have the best gourmet coffee and hot chocolate. Thank you Gloria for a great experience today ... and a special thank you to Danny who helped my daughter!
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February 2024 by Lindsey A.
Yesterday I went to my bank and spoke with Daisy Gudino. Hands down best experience I could have ever imagined. I needed a lot of documents prepared for a specific legal matter and Daisy was able to get me everything I needed with ease. She was welcoming and made the entire transaction feel incredibly easy. Kinecta management- great employee, I hope this helps in some way just letting her know shes doing a great job. Thanks.
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January 2024 by Melinda M.
A year ago, I financed my auto through Kinecta Federal Credit Union that's when I learned of the existence of this bank. Never had any issues with, only good things. The programs they provide and offer are great and they work well. I want to give a shout out to Wendy Ludd, Loan Servicing Specialist III, for her amazing outstanding service! I highly recommend KINECTA FEDERAL CREDIT UNION, you will not be disappointed.
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January 2024 by Craig P.
I joined the Hughes Aircraft FCU (now Kinecta) back in the 1980's. I have always gotten excellent service. I went to the Manhattan Beach office yesterday and Danny Sanchez was able to quickly help me with my problem. He was friendly, courteous, professional and able to resolve my mistake. I went from worried to relaxed in seconds. Previously, we had Vanessa help us with a car loan and she far exceeded our expectations. She's the one to talk to if you're thing about getting a new car. And Daisy always makes you smile when you see her and she helps you with your transactions. All of the tellers, service desk and branch managers at the Manhattan Beach Kinecta are always friendly and very helpful. They smile, greet you like family and make sure your satisfied after your transactions. I could go to other FCU's, but why bother when Kinecta makes you feel like a family member! Keep up the great work!
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January 2024 by Victoria Ojeda
I opened an account last year. Not too bad overall. I wish they had more locations. I brought my family to open accounts and Daisy Gudino walked us through everything. She’s super sweet and knowledgeable. Definitely recommend her 10/10!
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December 2023 by Ayana Parker
The branch is exceptional, i went into the office to redeem my rewards for my business credit card. Veronica Camargo went above and beyond the call of duty to assist me in getting the job done. I received assistance from her to log in and navigate through the system to redeem my rewards. During the transaction, she exhibited kindness and patience. It's imperative that we have more individuals like this. This is one of the advantages of banking with your community credit union. Also, another team player was Vanessa Silva her customers service is outstanding. They really made my day stress free . Everything that could go wrong that day went wrong and they made my day so much easier.
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December 2023 by Ayana P.
The branch is exceptional, i went into the office to redeem my rewards for my business credit card. Veronica Camargo went above and beyond the call of duty to assist me in getting the job done. I received assistance from her to log in and navigate through the system to redeem my rewards. During the transaction, she exhibited kindness and patience. It's imperative that we have more individuals like this. This is one of the advantages of banking with your community credit union.
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December 2023 by Art Dragu
I used to be a fan of Kinecta. Until my credit card was used fraudulently. I waited 1 month for them to ship me my new credit card which I still haven't received. So then I called and had to pay $25 for them to FedEx it to me next day. And it still hasn't arrived.Absolutely horrible customer service. I also can't get a hold of any associate because I need the credit number to talk to anyone.I'm going in tomorrow to demand a refund otherwise I'm filing with BBB.Will update this review if anything changes.
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November 2023 by Stephanie S.
Cynthia Perez was extremely helpful with my online loan request. She walked me through the process and kept me informed every step of the way. Great service!
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November 2023 by ex scn
I went into the Rosecrans branch in Manhattan Beach and asked for help today in setting up my account online, and I also asked to apply for a credit card. Daisy Gudino was the one who helped me. She did such a great and professional job, and made it an easy and trouble free experience. Thank you Daisy !
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November 2023 by LaToya R.
Today, I went in to the Rosecrans Branch to get assistance with an IRA withdrawal. I had been to 2 other locations and spoken with Customer Service and was unsuccessful in resolving an issue. Here I spoke with the manager Veronica and then an associate also named Veronica who took time to hear my dilemma and unique banking circumstance. Without telling me no, they listened reviewed my documentation for the transaction and processed my request in less than an hour. I was truly pleased as I had been working to process this transaction for over a week, and I was frustrated with Kinecta and the lack of customer service I was receiving. I have been with Kinecta for 20+ years and this was my first bad experience and these ladies have restored my opinion of Kinecta in just an hour...And for that I thank them both for being helpful! Thank you Veronica & Veronica!!!
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September 2023 by Ian Rusnell
on August 28th I requested $1000 to be withdrawn from the ATM at this branch. The atm did not distribute the $, yet deducted the funds from my account. I immediately went inside to report the problem and the teller asked me to fill out a dispute form. That was 10 days ago. Not a word from the branch nor an adjustment to my account. How is this even possible? Will update when this is resolved.After I wrote this review I went into the branch where I was pleasantly asked to wait while they researched the discrepancy. After a cup of mint hot chocolate I was told they are still researching it and will have a reply by Monday, in 3 days. They are unfortunate backlogged. Later that evening I received a call from the branch manager apologizing for the mishap and informed me that she had credited the funds back to my account and would have the funds returned to the bank when the issue was resolved. I was glad they were able to resolve the problem after I went back to inquire about it.
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August 2023 by Joyce W
This Credit Union is btmy far the best in the world! I do all my finances with Kinecta and have had no problems or complaints.
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July 2023 by Scott R.
Kinecta pulled a really slimy move and starting taking $5 from my account. Since this was never the case for the last 15 years I didn't notice it. They have been taking $5 from my checking account for over a year. When I politely explained the situation to them and told them if I had realized this was happening I would have made sure to make the necessary account adjustments they refused to do anything about the charges. Mariska from HQ is the one who treated me poorly. Just know this is the customer service you'll be getting. Good luck.
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July 2023 by Ish Huerta
Service was really great. I most definitely will be coming back to the branch. I was assisted by Daisy and Mario home made my day. I wasn’t really having a good one to to some fraud, but they put a smile on my face with a friendly service while replacing my debit card !!Thank you.!!!!
