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January 2024 by donnea
I love Kiehl’s. I came in to grab more their Hyaluronic Acid Serum. It’s so moisturizing, just what I need.
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August 2023 by Jay Lgoog
The female employee here courteous and professional.Could employ more staff though.
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January 2023 by Leo C.
Every time I come here I regret it. They are pains in the you know what. You can't use your Kiehl's rewards in the store. They just refused to let me use the birthday discount, which shows up on my rewards account, because I didn't have the email. But it's on my kiehl's account! For such a great brand I would not expect such crappy customer service, every time I come to this store. I'll be buying my kiehl's at Sephora from now on
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December 2022 by Danny Quevedo
I love these products. But I must say that this particular location is by far the best in customer service! Adriana is amazing with the best attitude and patience! Before her, Margo would also offer just as excellent customer service. If you’re visiting this store, ask for Adriana. She will elevate your Keihl’s experience.
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October 2022 by Ray F.
Online says open. Get inside door locked. Wait for 10 minutes finally someone come out locks door and leave don't go here
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June 2022 by Natalie M.
Margo was so helpful and wonderful to talk to. She has been with the company for so long and she really knows her stuff. She made my experience amazing and I truly recommend going to her for any and all your skincare needs!
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March 2022 by Talia M.
My trip to Kiehl's last night was so fun!! I learned a lot and with the help of Ana I built a whole new skincare routine. She knows each product and it's ingredients (something I care a lot about as someone who wants all non-comedogenic ingredients!). She was patient and helped me figure out the best products for my specific skin type. I felt understood and never judged by her for my skin concerns. I will definitely be back. Thanks Ana!!
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January 2022 by Louise Jackson
I love this store. They were out of many of the products that I like but, I managed to find something. They had no bags so I had to leave with products that were cumbersome especially when I had more shopping to do.
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December 2021 by Thunder Soe
Normally they have good customer service but today I had experienced bad customer service. Never will visit this store again.
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September 2021 by Elia Gutierrez
First time shopping here. Very impressed, extremely clean & fully stocked. Salespeople really nice & very knowledgeable on their products. Really impressed with everything ?
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May 2021 by Spitz L.
i usually get this product from like a second hand store or whatever it's called and it's amazing for my boyfriends skin. when we went to the actual store brand with everything, we got so much. definitely recommend this store in particular too, the staff was so sweet and kind, this lady, i wish i got her name, was so kind with my mom and was helping us the whole time, she even gave us a free hand sanitizer cream that leaves your skin smooth ! and before we left she even offered water (: we'll be back when we run out of lotion for sure
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January 2021 by Georgina Guizar
Very unfriendly staff.
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November 2020 by Lee B.
One of the best Kiehl's I've visited. Quality customer service and deep knowledge of the products. They are also very helpful in making recommendations and offering samples.
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November 2020 by Ryan P.
Great products and exceptional service from Saeed at the Manhattan Village store. Extensive product knowledge and he goes above and beyond to help with skin questions and concerns. Service like this is rarely seen these days.
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October 2020 by Saeed Khokhar
One of the oldest American retailer. Get your complimentary healthy skin consultation today!