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February 2024 by Ben Swartwout
Team here was great. Got my son all set up and adjusted the hand brakes and rest of bike to fit his size.
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February 2024 by Jeremy Stern
Best local bike store.
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February 2024 by Greg K.
Had my bike tuned at Helen's. Their prices are reasonable and they did a great job. Their staff is knowledgeable and friendly.
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January 2024 by Margaret Bailey
I bought my ebike from Helens. Their staff is focused on making sure your needs are met!
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January 2024 by Robert Gillies
Took bike into Helen's to replace both tires and inner tubes. Also replaced hand grips. Great service, in for replacement and out the next day. Things work great.
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November 2023 by Lonzo
As a loyal customer who been coming consistently giving business to Helen’s cycle both location’s,I am extremely disappointed with the service with my mountain bike that has been at this location for literally three months.bike came in for a level two service and then when I came to pick up my bike within the first month of dropping it off the front brakes pad was changed but bike still felt stiff and had a very slow stoppage while the back ones was fine. I leave the bike again after explaining my concerns, which I end up leaving my bike again for another month. And I get it back with the same issue and now my gears are still struggling between my top and gears when shifting and when I peddle backwards my chain jumps off the derailleur.Im spending so much money and I’m not seeing no difference only difference I see is the new handlebars… I’m being humble for taking accountability about my bike being there for over two months. When in reality, I never even got a call about my bike being ready for pick up. I dislike that feeling when you gotta keep expressing your concerns, and it feels like you’re complaining but I’m paying for the service…
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November 2023 by Mike Donahue
Friendly knowledge staff, fast turn around on repairs and the only bike shop I've used for a decade.
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November 2023 by Mark Andrews
Very efficient and friendly service.I took a photo of the part I needed and the person I talked to knew immediately exactly what it was and where to find it.
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September 2023 by Lee Ruttenberg
Great service. Knowledgeable staff. Well stocked. Helen's is number 1 on my list of bike stores.
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September 2023 by Ronald Farris I
I received great service from a young man named Mario! He was knowledgeable, experience, and gave me confidence in my purchase!
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August 2023 by Jason C.
Very helpful every time I've been to store. I highly recommend anyone in looking to purchase a bike or accessories, to give this location a try.
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August 2023 by Evan S.
I brought in a 3 month electric Rad Bike for mechanical maintenance; since I constructed the bike myself I wanted to have a professional examine it and make sure it was safe. They did minimal work and made sure it was ok and let me know it was time to pick it up. Unfortunately, the electric motor didn't work when I picked it up and the motor wouldn't work. Obviously I was pretty upset about this but after calming down it was clear that it wasn't their fault. To their credit the manager has been in near constant contact with me, reached out to Rad Bike on my behalf, and called other shops to learn how to fix the issue (Helen's doesn't normally work on Rad Bikes). I don't have a resolution yet but I trust I'll get there and really appreciate how they communicated throughout this. I'm confident it'll be fixed. Do I wish my bike just worked? Yes. Am I glad I took it to Helen's Cycles? Yes. I'd definitely recommend them to anyone who asked, because most importantly they stand by their work and know how to run a service business. I'd confidently take another bike to them or say it's a great place to buy a new one. Also, don't buy a Rad Bike.
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May 2023 by Aaron L.
Fair prices and knowledgeable staff. Bike repairs are honest and quicker than the other bike shops in the area. Trilab often overcharges and the service quality is low. Had my bike fixed here twice and both times the repairs were excellent. Most recently I had a repair in my tri bike that Trilab had messed up right before a race. Daniel fixed it while I waited with notable care and precision. I could tell that he really wanted to make it perfect, rather than rushing the repair. I highly recommend these guys!
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May 2023 by Aaron Lauda
These guys are awesome. I’ve used all bike mechanics in the area (REI, Trilab) and the group at Helen’s is by far the best. Great customer service and honest prices. Highly recommend. Daniel recently helped me with an issue that Trilab couldn’t handle on my triathlon bike.
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April 2023 by James Mackie
I recently had a 10/10 experience at Helen's Cycles, and I can't thank them enough. I was recently in town for a few days and brought my bike along but ran into some mechanical issues with my Di shifting and needed to get it fixed. I called Helen's Cycles to make an appointment, and told them I was in town for only a few days. Despite their mechanics being fully booked, they told me to bring my bike in anyways, and they would see what they could do.I was greeted by friendly and attentive staff as soon as I walked in. They took a look at my bike and quickly diagnosed, and resolved the issue. I was back out the door and, on the road, later that morning! They even took the time to explain to me what had gone wrong with my bike and how they had fixed it.I can say the level of customer service I received at Helen's Cycles was outstanding. The staff was knowledgeable, friendly, and went out of their way to help me, despite their busy schedule. I felt like a valued longtime customer, even though I was from out of town and only there for a few days.
