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October 2023 by Anthony Patrick
Today is my granny’s birthday and I wanted to gift her an edible arrangement. I explicitly stated in the directions to call her before delivery. Well the delivery driver called me to tell me to call her. I call and she’s out with friends. She’s lives in a gated community. Someone was walking out and he went in and put the edible arrangement on ground in front of her door! Who puts fruit on the ground! I don’t care if it wrapped. So not acceptable. I call to complain and I was told by the store associate that she will send him back to get it. She didn’t see a problem with the fruit being left on the ground since it’s wrapped! I will not use this location again!
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June 2023 by Su yon Sim
I ordered edible Arrangements from doordash for the first time today,and it was delivered in high quality on time.I ordered a large size and it was amazing and good to see all the processes and the delivery man location. if you want to get it delivered quickly highly recommend it.
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May 2023 by Bre E.
Made an order for Mother's Day online, and it arrived wonderfully made. My mom was very happy, which of course made me happy! The driver was kind, efficient, and professional. I made sure to tip him well. Thanks again!
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February 2023 by Lisa Hagmaier
We received a box of delicious chocolate covered fruit. The chocolate and fruit were very high quality and absolutely decadent!
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February 2023 by Dorothy Carter
Customer service was excellent and beautiful. I wish I had got his name he was amazing . I will order from Manhattan Beach CA
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January 2023 by Krystal B.
I ordered an arrangement as a gift for my elderly aunt, which I've done in the past. I received a confirmation that it had been delivered and assumed everything was fine. A couple weeks later, as I was talking to my aunt, she told me the day she received the order, the fruit was bad and the flowers were wilted, but she didn't want to say anything because it was the thought that counts. After hearing about this, I made a complaint online and never heard back from the store manager. I called the store to follow up directly and no one ever answered. I finally called corporate and they told me the manager read my complaint and put in notes that they won't issue a refund because the complaint wasn't made soon enough, despite me making the complaint when I became aware that there had been an issue. Corporate wouldn't help at all and said it was the manager's decision to make...essentially to take it up with the manager because there's nothing corporate can do. It's unfortunate that I have to leave a bad review but this has been a horrible experience to have as a customer. No one was helpful or understanding, no one listened, and they obviously don't care about what they're sending to people.
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December 2022 by Joy Turner
We received a chocolate cake with chocolate frosting with fesh strawberries on top as a gift from our neighbor.......this cake is the bomb!!...delicious, delicious, delicious ? ? ...Thank you ?
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June 2022 by Tom Y.
The customer service is fantastic. Extremely clean and pleasant environments. The arrangements are beautiful and testes good.Great place to call for gift delivery. Many choices to pick.Always provided prompt delivery.
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May 2022 by Shana R.
I would give no stars if possible. On last Thursday, May 18th, I placed an online order for a birthday arrangement to be delivered that day. I received a call around 11am/12pm from the delivery driver to let me know the business was closed that I was sending my order to. The driver told me he was taking it back to the store. I asked what time they closed, he said 5, and I said I would try and make it back before they closed to pick it up. I was not able to get to the store. On Tuesday May 24th, I called the location at 430pm to let them know I wanted to pick up my order , or something comparable in price to delivery myself. I was told that my order was thrown out. At no point between Thursday and Tuesday did ANYONE from the store call and ask me if there was a better time to try and redeliver, nor did anyone call, email or text me to tell me they were about to THROW MY ORDER OUT and see what they could do to fulfill it. I let the person on the phone know I wanted to speak with the manager. He said the manager was not in, but would be in tomorrow around 2pm, and would have her give me a call then. Needless to say, on Wednesday May 25 I received NO CALL from anyone at that store to let me know anything about that order. On today, May 26th, at 9:10 am I called what I thought was the store, but it ended up being the corporate office. The operator tried to get in touch with the store and said no one was answering for them. I ended up filing the compliant with their corporate office for a refund. We shall see if someone from the store FINALLY gives me a call back. Nothing to discuss though. Just go through a different store, Edible Arrangements are great. This store in Manhattan Beach is awful.
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April 2022 by Mario Inga
Beautiful fruit basket at a reasonable price with friendly service!
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March 2022 by April M.
I am not fully satisfied with the delivery process for this location. If I had known that the delivery drivers are given essentially all day to deliver, I would have made a way to take off of work and surprise my sis for her birthday today. On top of that, part of my order was missing, and we did not learn of it until the arrangement was delivered to my sis just a few minutes ago. Mind you, I called them to find out the ETA after waiting more than 1 1/2 hours from the time I checked the tracking for the delivery (never received an email update (as stated0 that it was completed, out for delivery, etc... Nothing was told to me at the time when I called. Like, how do I get a call that "by the way'" part of your order is missing because we forgot at time of delivery??? Not cool at all. Glad my sis liked her surprise but delivery and forgetting an item (but not forgetting to charge me) has left a bad taste in my mouth for this experience. Now I'm waiting to be reimbursed!!! Better luck with ordering in store and picking up from the store!!!
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February 2022 by Monica W.
Never again will I ever get edible arrangements from this location . First and foremost I would like to say I never had any sorts of issues when it comes to ordering anything from edibles arrangement from other locations . So Valentine's Day I placed an order to get some fruits delivered for my husband I even paid that $14.99 delivery fee for it to be delivered on Valentine's Day not knowing that they close at 5pm. So I gave the benefit of the doubt and hope it comes the next day but no it's now Wednesday 02/16/2022 and I still have not received my deliver. So I waited till they opened which is at 9am pst and I decided to go up to this location to pick up that order I'd say around 10:30am is when I left to go up there . When I arrived IT SAID ON THEIR WINDOW THAT THEY ARE CLOSED !!!! . They have no sign saying why they were closed but they have their hours of operations saying that they open From 9am-5pm soo unprofessional and I will never again order from edible arrangement from this location ever again
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January 2022 by Emma Bautista
I got two boxes today❤they are delicious
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December 2021 by Marquita A.
The customer service at this location was horrible! The manager was also very rude her name is ROBIN! Our friend was down with a broken foot and we ordered an edible arrangement to light her spirits and they called saying because it was raining outside they could guarantee the next day delivery and also said because of the rain the person had to come out and get the arrangement! What's the point of a surprise? How can a person with a broken foot come outside? So unprofessional! No one tried to work with us! They kept saying "we can cancel your order" Very disappointed!!!
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November 2021 by Jason S.
I love this edible arrangement in particular due to the customer service and the employees there every time I go I see a curly headed boy and girl who are always really so nice to me and they love helping me every time I go to customer service is so good . Really fast and easy :-)
