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July 2024 by Droutman
Would you like a shady car salesman to be your banker? Then go to Manhattan Beach citibank.
Terrible experience with this branch's bankers who were either incompetent or use deceptive business practices to mislead consumers. I opened a new business savings account using a promotion. First, we had to come to the bank to get it done 3 times because the banker, Rafaeloff, kept making mistakes. Finally, that was done, but when discussing the options to transfer funds, I asked if transferring the funds to an existing checking account first and then transferring to the new savings account would still allow us to receive the promotion, he said yes of course. This was blatantly wrong - the funds transferred this way were considered inside transfers and were disqualified, thus canceling the promotional bonus we were to receive.Also, be aware of the promotional interest rate expiration and interest rate changes without any notifications. I had a 5% promotional rate, but t after it expired it changed to 0.1% A lot of $ lost, and I feel that I have been dealing with shady car salesmen, not bankers.
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May 2024 by Ana C. Escobar
The only bank that asks to have an account to give you $20.00 in quarters! Really???
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May 2024 by Willy Schaeffler
I had an incredibly disappointing and unethical experience working with Jessica Yarborough at the Citi Bank branch in Manhattan Beach. After providing her with sensitive personal and financial information for pre-approval on a mortgage, we decided not to proceed with her services due to her strange and aggressive demeanor.
Shockingly, she then took our private information and fed it to another real estate agent who was bidding on the same property we were interested in, giving them an underhanded advantage in the bidding process. This is a flagrant violation of privacy and a breach of the professional ethics one would expect from a mortgage lender.
Not only did Jessica Yarborough exhibit unprofessional behavior with her pushy personality, but she crossed a serious line by weaponizing our personal data against us for her own interests or those of her associates. I cannot trust someone who maneuvers unethically behind the scenes.
I would strongly caution anyone considering using Jessica Yarborough at Citi Bank in Manhattan Beach. Her distasteful tactics and lack of ethics make her someone I would not recommend to anyone looking for an honest, trustworthy mortgage professional. Avoid her at all costs and find a lender who actually respects your privacy and makes you feel comfortable, not bullied.
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August 2023 by Cc C.
Mixed Feelings About Citibank I have two Citi credit cards with outstanding credit amounts with 0% interest for 18 months. But I don't have a Citi checking as Wells Fargo, right next door, had a great deal to open a new checking account and have your direct deposit check deposited within 3 months, and get $325 bonus plus no monthly fee. Not too many deals around like that. And just like clockwork, after 3 months, WF deposited the bonus of $325 into my account. Didn't even have to chase it down, like so many banks or credit card offers. This is why I didn't open a checking at Citi. The have a monthly fee and no bonus as big as WF. Nonetheless, I do have two great Citi credit cards which I pay faithfully every month but it's a challenge. I'm old school and like to go into the bank and pay my balance in cash. They will not accept my cash because I don't have a checking with them. And they can be very rude about it. So, while all the reviews speak highly of the lovely tellers, that is true, 'as long as you have a checking or savings with them.' Sure they love to take your money for those accounts but oddly seem to punish Citi card holders who wish to pay off balance 'in cash, in person, with ID' like they're the enemy. I have other credit cards with other banks with no checking and they're always delighted to take my cash payments on account each month. It would make much more sense to treat ALL customers with respect because people need to make changes from time to time for whatever reason. That said, in the event I ever leave WF, I am much more likely to switch to Bank of America who kindly takes cash payments for my credit card even without a checking there, than I am ever to switch to Citi after the way they've treated me. Cash is cash. Every person is a potential customer. The wiser thing to do to treat them with kindness and respect so that just maybe it would be enough to get them to switch over. Instead, there's no way I'd ever open an account at Citi and here to tell anyone who will listen how they do business, or NOT do business.
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June 2023 by Carol W.
I was immediately seen by Erik at the front and I got my account opened without a problem. I will update if customer service changes but right now I am very happy with quality of customer service
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July 2022 by UC
Very thorough review of accounts, which takes a while, but very necessary to secure and protect investments. Wasted no time in between customers, Esther is very professional and thorough,highly recommend.
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May 2022 by TheHerbalPsychic
Very thorough review of accounts, which takes a while, but very necessary to secure and protect investments. Wasted no time in between customers, Esther is very professional and thorough,highly recommend.
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December 2021 by Jaime W.
I don't understand how this branch has 2.5 stars. Every time I've been here, all of the tellers are so friendly and polite! Before my trip to Mexico, Kana helped me with getting my currency exchanged and was so kind and helpful. She took the time to explain to me how the exchange rates worked and how it varies by each week. She gave me an ETA for when my currency would be ready for pickup (it was about a week or a little under). I'm not sure if time just flew by because I was excited for my trip but she promptly called me letting me know my currency was ready to be picked up! Fast forward to the day I went to pick it up, she was very clear in explaining the amount of currency was after it was converted from USD to MXN Pesos. She asked me to double check and was super patient with me because that double check turned into triple and quadruple check. Math has never been my strong subject LOL. There were a few other tellers that were involved but I didn't get their names. They were all just as awesome, though. I am going back to Mexico next month so I'll definitely be seeing you guys very soon :)
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February 2021 by Katherine Jiménez
Don't Open An Account unless you're okay with a 6 Hour Delay for the confirmation of each transaction you've made. Absolute inconvenience, and a very important detail left outwhen starting up an account.
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January 2021 by kathy J.
Total Inconvenience not being advised it takes a 6 Hour Delay to confirm each and every transaction that one makes. Never, ever, heard of such nonsense, and was also planning on opening up a business account, but will definitely go elsewhere, and cut ties with Citibank.
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December 2020 by Paul Liu
I called into the bank and called the branch manager, Minza. She was very professional and knew exactly how to solve my banking problem even though I was not a current customer and even located in a different region. Really appreciated the time she spent to resolve my issue.
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July 2020 by Taylor Polk Polk- Jackson
Very poor service
Run from this place very very inefficient
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July 2020 by Branston B.
The teller Bianca was very friendly and helpful. I made a mistake with the transaction she was helping me with and she didn't mind. Everything I needed to have done was taken care of very quickly and politely. Thank you Bianca.
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July 2020 by edward chandler
poor customer service and I am waiting so long to get help.
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December 2019 by S.V Polk
Very poor service Run from this place very very inefficient
