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April 2024 by Gina F.
4/16 . When I walked into the /store, I had to ask for help as the woman with the black eyelashes was on the phone . The other one at the cashier Jessica was rude , and non chalant about cashing on my rewards .
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April 2024 by Jasmin G.
I just left this store and this the 3rd time in a row I've had the most negative experience with a sales associate named Emily. She is extremely aggressive and unhelpful. I asked her about the new popular fragrances that I saw on tiktok as I was extremely excited to purchase some. When I asked her about them she had the WORST attitude and told me that they do not sell them in store and it was only online and that I was lucky if I could even find them there. I told her that I saw someone purchasing some in a store. She told me that was only in some stores but that they didn't have them there. I understand if you didn't have them there but please don't misinform people and tell them they are ONLY online. Also - this is not the first experience I've had with Emily making me uncomfortable and wanting to leave. Even my boyfriend was excited to purchase something with me but after the rude encounter I had he told me he didn't have any interest in purchasing from that store if they were going to treat me like that. I've worked in customer service and I know better than to ever speak to someone the way she has to me. Good luck having her as an employee and making sales goals.
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February 2024 by FAMILIA GUGA
Always great offers and fragrances to everyone's taste.
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December 2023 by Lorie Cordero
The young lady that greeted when I walked in was very nice, helpful and attentive. I wish they would have given some tips on money saving when purchasing at their place.
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November 2023 by Tonya B.
After a long day working at the hospital and going t to the Apple store, I stumbled across Bath and body Works here in Manhattan Beach to find a beautiful candle to impress my husband and I ran across Britney in the store. She was so amazing. She made me laugh and made my experience amazing Thank you so much Brittany you definitely shift the atmosphere where it's comfortable and fun to shop at best cashier!!!
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November 2023 by Bri B.
I love this location, and I've never have a hard time finding my items! The greeters are super sweet and very knowledgeable!! I'd love to give this store a 5 star rating because of the girls that work there. But for the life of me I cannot seem to understand what the Manager, Maribel's issue is, so this rating has unfortunately gone down. I've come into this store on several occasions. SEVERAL. Initially I thought she may have been having a bad day when I encountered her weeks ago, but yesterday put the icing on the cake. She is rude, demeaning, and has very poor customer service skills. I'm not sure why she has a managerial role in customer service because it's quite obvious she doesn't want to work there.
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October 2023 by Sharon C.
Once again I went to pick up my order hoping and praying it would go smooth. Not at all if I could give a negative star this store would -10. The manager Maribel is rude and has no sense of customer service. She is beyond rude worst then terrible. How she still has a job is beyond me.
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October 2023 by Jessica W.
As the mall was closing (and store still with several customers shopping) I entered Bath and Body Works with my 4 year old son. An aggressive sales woman came stomping at me 'we are closed you need to leave'. I said 'the door wasn't locked so I thought you were open' and she physically put herself between me and the store as if I was going to shop despite being told they were closed. 'No you have to leave, no we are closed, no' she kept repeating. I get it being Sunday and ready to go home but this is Manhattan Beach not Detroit. Manners and customer service go a long way.
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May 2023 by Sue Rose
Very nice store. Great selection and service
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April 2023 by Cam'ron Baker
WOMEN LOVE THIS PLACE.....GET YOUR SPECIAL PERSON IN YOUR LIFE A GIFT CARD AND LET THEM GO PICK OUT WHAT THEY LIKE ?
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March 2023 by Chris C.
Walked in and not greeted. Ok whatever not the biggest issue. I then walked past two associates gossiping. Ok so not the most professional but I get it they aren't making top dollar or probably any crazy commissions. After 5 minutes of looking at walls of soaps trying to find a specific type , "lavender foam" as I only saw the regular type on display. I Looked around to see if anyone could help but all associates were in the corner leading to their back office space chatting about their personal plans. I was so annoyed I left before I could even find the soap I was looking for but not before I walked past another associate on her cell phone with her head down. Not even a thank you for coming in or come again. I get no one wants to work on rainy days and if the shop is empty fine be as unprofessional as you would like but you can still easily say hello or goodbye when someone walks thru your doors. Have only bought via website before during the holidays and after this experience any future spending will only be online. This was on 3/14/23 in the afternoon.
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March 2023 by Robert Flint
I entered with a list of items to purchase as gifts. I was greeted with a friendly smile as usual.The associates assisted me in my efforts, which saved me time to browse other items within the store.Thank you B & B for making my experience stress free. ?
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December 2022 by Otto Fernandez
Love the candles and the aromatherapy candles are so relaxing
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December 2022 by Migdalia Yun
The People there very helpful and kind bought 3 Winter Candy Apples Christmas Candles so Happy my whole House Smells like CHRISTMAS!!❤️?❤️? Thank you BATH & BODY WORKS !!! ??
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October 2022 by Chrystina Watson
Love there deals and wall plug ins
