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June 2023 by Josh S.
I browsed though a good handful of stores in Mammoth recently, and Alpine Approach is my favorite. They have an impressive selection in a relatively small shop, and it's a good vibe. The late-season sale had some great deals, and I ended up with a pair of ski gloves that I love.
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April 2023 by Sandra K.
We went in looking around and I went to the bathroom while my kids and husband waited. We have been coming her for over five years and always buy something. The lady (owner, I think) with white hair in a ponytail constantly harassed my husband and kids while I was gone and said something like "oh, you guys just want to keep warm while you wait for your reservation". Then, when I got back, she said to me while I was looking at caps "oh, I see you've looked at the whole store and now your are caps". This was totally obnoxious and unnecessary. She has lost me and my family as customers. Absolutely terrible customer service. Why open a store when you just want to mistreat and annoy your customers?
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August 2022 by Alli L.
I ventured in to Alpine Approach in search for new boots after being at several other Mammoth boot stores. Christina was by far the most helpful in all my shopping experiences. I found a great pair of Hoka's. Christina took the time to make sure it was a great fit and comfortable for me and met all the needs!! Thank you!!
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February 2022 by Shandie Gairson
My partner and I were looking for snow boots and had gone to a few different shops in town. Alpine approach had a great selection of quality gear with decent prices. Mary was super nice and helpful from the moment we stepped into the store. She kindly provided us with Masks (since the stop was impromptu) and fantastic advice which saved us money and headache! We left with lots of great new gear - and yes, new snow boots. Lovely shop and staff!
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January 2022 by Manny A.
My wife and I have been coming to Mammoth for quite a few years and love this store as they always seem to have stuff that other places don't carry, plus their service is great. They have a great selection of apparel from Patagonia / Marmot, and Hestra Gloves that no one else seems to carry on the mountain. We came in today to look for a specific helmet for my wife (Smith Vantage) that we couldn't find anywhere else. We had checked five other shops, and every lodge at the ski resort with no luck. Alpine had it. 5 stars for selection, availability, and service.
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December 2021 by Roxanne Honaker
Great service! First at Mammoth where they found the exact jacket I’ve been looking for at their sister store Alpine provisions. My jacket was waiting for me when I showed up at AP! Quality equipment at a fair price.
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October 2020 by Macy Khangura
My partner was on the hunt for a sweater. I was browsing while waiting for him to try on clothes in the dressing room and the sales lady followed me around the store. She asked if I “needed help” 4 times in a 10 min period. I looked around the store after the second time and noticed that she hadn’t been giving any of the other customers this much attention. I must have a face that screams confusion... or she was discriminating against me. I asked my partner afterwards if she had ever approached him (he’s white) and nope not once. I regret not telling him in the moment and stopping him from giving her a sale. There’s plenty of other shops in this town with the same brands available.Edit: In response to the shop's message, this incident happened on July 7, 2020 in the early afternoon. My partner purchased a blue zip up sweater. The sales lady had blonde hair and was wearing a black tank top if I remember correctly. She approached me in the ladies sale section twice and then again when I was standing near the shoes and the dressing rooms.
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August 2020 by Jeff Longfellow
Purchased a hat and shirt. Great customer service and advice concerning our purchase!
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January 2020 by A. Bush
Great selection of products, got a great deal on my Patagonia jacket. Great staff and service too.
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December 2018 by Vaja M.
Alpine Approach is epic! They have a plethora of high end Snowboarding / Skiing Gear with cool colors. Their staff is super nice, especially their manager Justin who went above & beyond to help my friends & I with our snowboarding gear :)
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August 2018 by Ashley Dunbar
Good selection of outdoor apparel and great staff!
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June 2018 by Lea R.
Alpine Approach was the kind of store that I wanted to love, as an outdoors enthusiast. I was incredibly excited to get an exceptional deal on an awesome down jacket over Memorial Day while in town visiting. The cashier who checked me out both verbally confirmed my total to me and handed me a receipt showing a $170 charge. When I reviewed my credit card statement a couple weeks later, I was charged almost 50% more than the salesperson who rang me up told me the cost of the jacket was. When I called to understand what had happened, the employee who answered seemed dismissive, insisting that I still got a deal on the jacket, and I still got 40% off, so why should I expect to be charged what the employee who rang me up quoted me instead of the higher cost? He followed up my request for a copy of the signed receipt showing the $250 I was charged, he insisted that me walking out of the store with the jacket was proof that I agreed to pay $250 for the jacket, despite the salesperson telling me my total was $170 which my receipt also reflected. To make matters worse, he told me, "This conversation is a waste of time, why don't you just drop it?". When I told him that I didn't think that my overcharge of $80 was a waste of his time, he deliberately hung up on me. Needless to say, I'll be taking this up with my credit card company to dispute, and definitely won't be returning to this store. Accidents and mistakes happen, but lack of customer service to this extent isn't acceptable.
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October 2017 by traci walker
carry all the best products and if you get Mimi customer service is the best!!! seems like great deals too
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July 2017 by Rachel Addleman (Raych)
Real backcountry and alpine gear, not just resort stuff.
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February 2017 by Johnny Muir Addleman
Real backcountry and alpine gear, not just resort stuff.
