-
August 2023 by Diego Brito
Worst customer service I have ever had at any wells fargo so far. Rude, racist, and degrading service. I was asked a dozens of questions to verify my account and then they still told me I had to have a cell phone on me for a verification code when I had mentioned I did not have one on me. Any excuse to withhold service. Horrible.
-
December 2022 by Judy T.
Please update your schedule. It's closed at 9:39 am and on Yelp it says it's open until 12pm
-
May 2022 by Chaz M.
The branch isn't particularly bad, but some of the tellers and the manager are extremely rude. Especially during the pandemic, when they seemed to forget human decency completely. However, it is the unconstitutional and egregious way this bank behaves that is why I issue this dire warning to hard-working folks; put your money somewhere else, it isn't safe at Wells Fargo. The bank has been rocked by scandal after scandal, from its CEOs, to the way it treats your money, often stealing it with pathetic tricks and credit swaps that make no sense at all. Appalling business practices, and incompetence, so that I was attacked and harassed by the bank because they mistook me for a student with a student loan, and not a 25 yr loyal customer. The inhuman way they treated me when they thought I was this person should tell you everything. This bank preys on the week. For the love of God avoid them, you deserve better!
-
March 2020 by Valter Gonzaga
Super fast service and high level professional staff! Congratulations!Thank you for supporting #LuxuryDistrict.
-
December 2019 by Nela O
Pretty good location, with no lines.
-
December 2019 by Katie R.
Worst service! Super slow. I'm waiting to get cash out inside and 3 people walk by me talking about donuts they have.
-
May 2019 by Charles G.
The worst bank in the world. This is not branch specific, but a criticism of a criminal, unconstitutional bank who will consistently lie, cheat and steal to get as much of your money as they can, while hiding behind corporate propaganda. The founding fathers would not have permitted such an afront to the the American people, but unfortunately they are long gone, and Wells Fargo remains. A simple google search will reveal the numerous scandals this bank has been involved in; illegally repossessing homes, preying on students for their loans, the list goes on and on, and I have personal experience. Avoid like the plague.
-
October 2017 by Esra B.
I regretfully am giving this branch 2 stars although my perception of it USE to be that it is a very friendly and helpful branch especially when Wayne was the manager. Cant not say the same about Manvir Kaur the new manager. I received a passive aggressive attitude for wanting a letter of verification, which she said they did not have in their regular templates and could therefore not produce. I really needed this for mortgage purposes and getting the "home" or not depended on it. And such a simple letter too not surpassing 3 sentences. I tried to get it online from their website, and I have the 12 months history but since I pay DIRECT PAY, the online does not produce proper paper work that LINKS the 12 months payment history with my NAME or ADDRESS. Hence I can't submit it to the mortgage company as it could be Joe Moe that made the payments. So all I needed was the payment history linked to my name. They just would not give it, period. The "NO" was the size of an impenetrable wall as if I am making the weirdest request any one has ever made. How can you as a bank NOT be able to link payments from my account to my name???? How can you say; you can't verify me when I am a Wells Fargo client and with attitude to top it of? I could not use the statements to show the payments as doing so would require that NOW those statements go to underwriting delaying the process and causing me to fall out of contract with seller. The original person who tried to help me, said he couldn't help either after talking to Manvir. But Damian was sincerely trying to help, trying to find a solution and was so incredibly nice. He could not solve it either but at least he sincerely tried. The 3rd time, really frustrated, I went back -hoping I could find Wayne and really thought and hoped Manvir was just filling in. As I already had a bad taste. This time Summer tried to help me, she was initially nice but once she talked to the manager Manvir and came back, it was different. Of-course at this point I was energetically breathing like a bull from my nose and unseen heat was coming out of my ears so I might have triggered her as well. But it was a very unwelcoming, annoyed, you are being a pest and we have to just be patient with you - type of attitude once she came back from talking to Manvir. Whatever the situation is; "Managers" are really there to reverse this type of happenings NOT create them through how they are advising their employees to handle a situation. Whatever was talked about, the minute she entered the room I knew no solution was happening that day. I insisted that -they have to verify me as their client and these payments made, as my payments. The answer was exactly this - "We do not have to write any letters for you". At that moment I decided to close all may accounts with them and I have about 6 or 7 accounts and 3 credit lines, all my business runs through them and I can't wait to go somewhere else. If my own bank can not verify me due to their bureaucracy I have no reason to be there. Summer was extremely ready to do it, saying "Ok, lets do it, I can do it right now" kind if challenging me back in the situation. Again, really, really bad call I think. Especially since you are NOT representing yourself and your own feelings but an institution. You are there to serve not to make a point, let alone a personal point. Hence the name customer service. Unfortunately I have to wait till mortgage process is over. I am sure both these ladies are really nice people in general but it takes a different type of skill set to be in customer service. Neither one of them handled the situation well and both had attitude. Summer finally gave me a letter saying at least that I was a client of theirs since 2009 but it was a struggle to the end and simply unpleasant and of-course the letter was of no use for mortgage purposes because it was too generic. At this point I was laughing at the whole situation, knowing what I
-
September 2017 by Penny D.
As a trustee for my mother's estate, I needed some medallion guarantee signatures. Wells Fargo initially told me they would do these, and asked me to deliver a copy of the trust and a death certificate. I did so. Then I was asked to deliver statements from the companies whose stocks I was transferring. I did so. I was then told I could not get the medallion guarantees because the trust did not have an account with Wells Fargo. It would have saved me time and trouble if I had been told this from the start. I've banked at Wells Fargo for many years, and expected better treatment. My sister, co-trustee on the trust, had no difficulty getting the medallion guarantees from her local bank with less information and no run-around.
-
September 2017 by Julio Joya
Great customer service. Nothing compared with terrible service in the trances branch.
-
August 2017 by Cyrene H.
This branch is the best.. Everyone is very helpful, courteous and professional.. I call it the Magical Malibu Branch!!!!
-
May 2017 by Vyvyan B.
Well the employees there are nice and Wayne Hildenberger is particularly helpful and competent BUT Wells Fargo itself sucks the big one and after many years with them, I've closed all of my accounts there. What happened with me is too long of a story but suffice it to say that I no longer want anything to do with the institution.
-
June 2016 by Armando A
Very nice people inside very helpful.
-
December 2015 by Dmitry Nechaev
Professional and friendly bankers and tellers. Beautiful location
-
November 2015 by Rick Proctor
Very friendly tellers at this location.
