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February 2024 by Christopher Schwarck
Tiny, squeaky, outdated room with no proper heating. One ceiling mounted heater/ac unit which took about 6 hours to properly heat the room. Wife was freezing the entire time. Besides the floors being squeaky they also curled up in some areas due to moisture maybe being trapped in the room. The shower/bathroom was so badly designed that after every shower the water would drip down from the walls and mirror and the entire floor would be wet and slippery, and on top of that no floor mats, nor hangers for face towels. The only hanger they had was one on the door itself which was covered with other people’s hair. Mold in the corners everywhere. Didn’t even want to hang my towel on a hook that’s how gross I found this place. The pool was so disgusting and dirty too. The palm trees dropping little pellets everywhere made it another hazard.We all got woken up Thursday morning by their Gardner mowing grass for 45 min outside our room, and Friday morning by the smell of Terpentin from the painters doing work on the property.Now if this wasn’t enough already, after bringing up all our concerns to the staffs attention. We were just told to wait for the manager. Instead of just sending someone to check the heater, clean the room, possibly switch rooms (which wouldn’t have made a difference), give us a floor mat, they just said, we can’t let you cancel early. The next morning we finally get to meet the manager. He just took out a piece of paper and started explaining how Expedia takes 23% of this booking, y yada yada yada, but interestly enough drove a matted out TeslaX which I personally know as a Tesla owner is an additional $5000 feature. But he wouldn’t release the room, even though we clearly stated we would be checking out on time.I’m not a fussy person in the slightest. I’ve been to youth hostels cleaner than this place, and for the price of $285 a night I can assure everyone there are really nice luxury boutique hotels up the street in Santa Monica. Leave this place to the rich Malibu guys who take their mistresses and flusies out here to have a naughty night.Rooms: Did I mention unacceptable for a family? My kids and Wife were so happy when I showed them the new place.
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January 2024 by Jessica S.
All I can say is LISTEN TO THE YELP REVIEWS! Do not stay here. It is not worth the "convienence" of being close by. If you're coming for a wedding or different event, stay 30 min away instead. No food anywhere in walking distance (including snacks, hair in bed, spiderwebs in bathroom, banging all night long, we did not feel safe at all.
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January 2024 by Art by Aaron
Amazing stay and 5 minute walk from the beach. I stayed in room 12 and it was a very pleasant and comfortable stay. Will be going back
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December 2023 by Ivana Aliezah
The impeccable service and hospitality made our retreat most enjoyable. Our nice cozy room was very clean comfortable and felt like home. We were very impressed by the staff.
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December 2023 by Saghar A.
The impeccable service and hospitality made our retreat most enjoyable. Our nice cozy room was very clean comfortable and felt like home. We were very impressed by the staff.
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December 2023 by Behrad S.
What a cozy hotel in the most peaceful location of Malibu. We are right next to the most iconic yet not crowded beaches of the Malibu. The hotel is easily accessible to a cafes and coffee shops for breakfast and lunch. This is hidden gem for anyone wants to have a getaway from all the chaotic city life.
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December 2023 by Dan Schrimsher
Can't beat the price or location.
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November 2023 by 'Alif Bland
I Love the location. You can see the beach and open ocean from your rooms. Friendly staff and very helpful. Rooms were clean and spacious. A little outdated, but I think that’s the older beach style they’re going for. A few critters can come and go but you’re at the beach where water is life. Overall it’s beautiful. Would love to see some food options that’s available, especially at night. The heated pool is really nice, and the rooms with the patio have a dope view when you just wanna hear the ocean and feel the breeze. I’ve been multiple times for a reason.Walkability: Literally down the hill of the hotel is the beach. You will walk the street of the beach and be right there in three minutes. ?️
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November 2023 by Lisa S.
The hotel has a lot of potential but it was a miss for me. Management was pleasant and accommodating but my suite and parts of the exterior were in a state of disrepair. Think some are better than others if ur lucky to get one that has been redone- like the ocean view room next to me looked amazing. My jr. suite had a very outdated bed with dust on the top. One window was stuck in the open position and 2 windows had locks that were broken. The window screens were old with holes in them big enough for a snake to come through. Guess I was lucky all I saw was a spider in the room! Also the fan and one set (out of 2 lights) in the bathroom didn't work. There was a extra blanket that was discolored with half inch hole in it. There is a deck by the pool that's warped and moved under my feet. There should really be caution tape so no one walks on that. Also a arm rail, that takes u up to a rooftop deck, wasn't completely secure to the wall. That should have caution tape too. Not safe for kids running around. Overall the disrepair is something I've never seen at another hotel and I wasn't expecting in Malibu of all places.
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November 2023 by Sam Hms
Staff is weird, not friendly it's like they don't want you to stay there. Guy at front desk was rude. Room was filthy dirty. Floors were so dirty my feet were black from walking around the room without shoes. This is not a hotel I would recommend staying at. Strange vibe overall and you will not feel welcomed when you arrive. The staff act like they are doing you a favor when you ask for something.
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November 2023 by rick rolled
3.5 ⭐️ Nice clean rooms, might see a few bugs here and there. Good collection of TV entertainment. Stayed overnight, but I'd stay another day if I had to. Few minutes away from the beach.
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October 2023 by 'Alif B.
I Love the location. You can see the beach and open ocean from your rooms. Friendly staff and very helpful. Rooms were clean and spacious. A little outdated, but I think that's the older beach style they're going for. A few critters can come and go but you're at the beach where water is life. Great for the price of Malibu. Overall it's beautiful. Would love to see some food options that's available, especially at night. The heated pool is really nice, and the rooms with the patio have a dope view when you just wanna hear the ocean and feel the breeze. I've been multiple times for a reason.
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October 2023 by Jaime N.
DIRTY!! Hairs in bedsheets, dirt on the floor, stains on the ceiling and walls. Gross
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September 2023 by TAUNYA GREEN
Don't want to be to negative but this hotel needs a serious rentavation. The view is amazing I guess this may make up for the out dated rooms.Rooms: The rooms need to be upgraded quickly. I got locked in the bathroom lucky for me I had friends there to let me out!!
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September 2023 by Julie L.
I never leave bad reviews. I understand how hard it is to please everyone and everyone can have an off day in business. But I can't help but warn you. Not only was it dirty and unsafe and I was treated terribly, but I was blatantly lied to. When asking to speak to the manager, Hamid I was told by a girl at the front desk that he wasn't there only to go in my room for a moment and pop back out to see him there. The so called "best room in the house" was dirty , with stains on the sheets, no soap,coffeemaker a mess, shower fixture hanging down from ceiling, with clearly very cheap attempts at a renovation. We booked for 3 nights which I wanted to cancel the last night 48 hours in advance and Hamid would not allow. That last night that he would not allow us out of, he threw a raging techno party that kept pounding until midnite and when we called to ask about it thinking it would finish by 10pm they told us they meant to tell us but it is actually going til midnight. We requested 1 nite refund as a concession for this dirty, unsafe , and mis represented hotel stay. Hamid is not only rude, but downright nasty. As I said I do not write bad reviews but feel compelled to warn other unsuspecting and trusting travelers who for over $300 per nite in Malibu would naturally expect cleanliness and respect from a hotel there. Not the case here.
