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March 2024 by ish v (ish digital cloud)
lululemon in Malibu Country Mart is a smaller and quaint store with outstanding service! The staff here is super welcoming very helpful. As a showcase store, many of the selections that become available emphasize warm beach-like colors of oranges and different shades of blue to enhance the Malibu vibe!
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January 2024 by hilarie finfrock
I have been to my fair share of Lululemon stores as a Sweat Collective member. This store is my absolute favorite. I was traveling for a wedding with my daughters and we decided to stop in. The entire staff was friendlier than any other store I frequent, which is usually in Texas where I live. They go above and beyond in a world where this level of service is not common anymore. The manager should be praised highly as I am sure the staff is following her example. Kudos to this store for helping make our visit to Malibu one of the best memories!
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November 2023 by Kayla Z.
Becca was so sweet! she was very informative and had such a bubbly personality! which is so nice when you're spending a pretty penny :)
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January 2022 by Sanam Mousavi
Lovely store, great customer service!
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November 2021 by Isabella Aydin
Such a wonderful staff! They’re extremely helpful and so willing to work with you to find everything you need. Definitely the best Lululemon I’ve ever been to
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September 2021 by Jake A.
Worst service... I don't write reviews but I am for this store. I love their pants, but this Malibu location never sent my confirmation email and I can't get a hold of them. Their phone goes straight to voicemail. I have called 4 times now at all times of business hours and no one will return my call. Still have no idea where my package is. Now I gotta deal with my credit card company to decline the charge.
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July 2021 by Jazmine T.
Love it here! This store has tons of clothes and the best staff. All the staff is so kind & helpful. Wish they had more things in stock. Store is very clean, put together and open!
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March 2021 by Heather H.
Truthfully, the experience at this Lulu is top notch! Saya who helped us knows her products and had the most amazing customer service. The training at this store is OFC and our shopping experience was excellent. Employees are so nice and helpful but also give space and respect social distancing at the same time. Really, love this store and especially Saya who found beautiful products for my sister who is the hardest person to shop for in America. Saya is a superstar!! Highly rate this store.
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March 2021 by Nikki K.
Met the manager at this location ,absolutely amazing. I believe her name is Heather and she is the light in the storm. I can't remember the other girls name who helped me out but she was genuinely sweet and helpful. I love that they give you space to Shop, but they know just went to step in and be helpful. This is the best location I've been too.
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November 2020 by Ashton A.
Super poor customer service. We came to bring back leggings that had wear from peeling and they asked us to wash it first and bring it back. They were straight out of the dryer and had just gotten some fuzz/lent on it. I told him this, and that i can go lent roll it and he still wouldn't take them and told us again to go wash it and that they cant be seen in the store in "that condition." It just was very offputting and not good service since we were already there. Going to another location that will actually help us.
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July 2020 by An B.
My husband and I were in the store today and not a single employee acknowledged us, but made sure to check on the one person that was in a fitting room. Great job following social distancing protocols...but what good are they if there is no customer service? We ended up going to lululemon in Westlake Village where we were properly greeted and felt valued. Needless to say, the Westlake store received our business today. Your loss Malibu .
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November 2019 by Kylie Kennedy
Love this store! Brittany was so helpful and so knowledgeable! Highly recommend <3
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August 2019 by Andrea Elliott
Their clothes, the generosity of the store to give an amazing class on the beach in Malibu each week with a variety of instructors and expect nothing in return other than to be a positive influence in the community by giving. Dillan and the other employees are full of smiles, kindness, and consideration. How can you not love LuLuLemon Malibu?
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August 2019 by Jennifer B.
Large selection and an uber-helpful staff make this location fun. Pretty cool to be able to screen print their Malibu logo on your purchases, too!
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July 2019 by Janna L.
I wish this place was not so expensive! It always has been and always will be. Keeps it exclusive, I guess. Even the "clearance rack" was pricey. 2 shirts on clearance and a pair of men's shorts = $172! That can buy a lot of groceries is all I kept thinking of! A very unusual buy for us. The service was great as well as attentive. They loved our dog. One staff member even introduced himself and shook my hand! Where does this ever happen!? A car lot, maybe! :) The selection was ok. Not the biggest nor the most interesting Lulu store I have ever been to. It was clean though. This is a very busy plaza and the parking is hard to come by. Despite that, the Malibu vibe is very chill here and I love so many of the surrounding stores. *Rumor has it, they are opening up a Lulu soon at the Marketplace in Bako! Whoo!* (went by today and the store sign is up for LATE SUMMER opening) They do have a pop up store downtown here that I have been to a couple of times but it seems rarely open. 3.5 stars,