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March 2024 by ish v (ish digital cloud)
The Faherty store in Malibu Country Mart is THE showcase store for LA! The staff was super busy as they were happily attending to customers. The store featured men’s apparel mixing plaids and shades of orange and peach with blues to coincide with the Malibu vibe..
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May 2023 by India S.
I have been to this store numerous times over the past few years. All the employees are very kind, friendly, and knowledgeable about the products. The clothing is on the pricier side, however the pieces are well worth it. The store is clean and organized, and they often have different drinks out for the customers which is appreciated, especially in the summer.
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May 2023 by Annie S.
Even though this store is expensive, it does have some cute clothes! I am giving 2 stars though because the employees were not welcoming in the slightest. I went to this store with my Mom. Nobody greeted us when we entered the store, they just stared at us. There were 3 employees that passed us a few times and never said hello or asked if we needed help. They were only nice when they realized we were ready to check out at the register. I am assuming they don't see the purpose in being kind to customers that they think will not be buying anything? One of the employees was being very nice to a group of women that had PILES of clothes to try on. Again, being nice to the people they think will purchase a lot. I do not know for sure but I will not be going to this store again.
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February 2023 by Nathan Allen
I lost my wallet and was so upset! I don’t live anywhere near Malibu and I figured it was gone forever.Fast forward 2 weeks I have a package in the mail from this store with a handwritten note!I called and thanked them and the customer service over the phone was so warm and welcoming. The people who work here are above and beyond.Thank you so much
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December 2022 by Portia
I have been shopping at the Malibu store for 3 years, I adore the guys that work there, I deal with a wonderful person called Will who is exceptional, Will always goes above and beyond for me, I buy most of my gifts for friends and family here and Will gift wraps and helps me select pieces. I cannot praise the team enough, so much love for them ?
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July 2022 by Stacey Manfull Glink
Everything is so soft. I mean everything! Great fitting casual beachwear. We bought a lot and plan to return often. Husband loves the t-shirts. The customer service is top notch as well. I found that one of the dresses I purchased had a small hole the first time I wore it. They were happy to exchange it and apologized for the inconvenience of having to make the trip back. (I don't live in Malibu...yet : )
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April 2022 by Sarah M.
So friendly so nice! Say hi to Will for me!! Accommodating and attentive :) I will definitely be back! I love how conscious the brand is as well
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September 2021 by Tara H.
Don't bother! Staff stands inside refusing to make eye contact with the door locked when they are supposed to be open. Made a special trip to visit the store only to be ignored. We were not the only group who wished to enter the store.
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June 2021 by Danielle E.
The shopping experience here was so amazing. The store was clean and relaxing, TJ helped us find sizes we needed and had answers to all our questions. Everything was soft and comfortable. Really the best part was the customer service. TJ made our day. 10/10 would go back. Can't wait to wear my shorts and use my super soft blanket!!
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April 2021 by Brian J.
Absolute garbage store and brand. Way overpriced and company more interested in virtue signal then delivering quality products. Will never spend another $$ with this brand
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June 2020 by Jeff R.
Super comfy clothes. #3 most sustainable brand out there (right behind REI). They put the tribes for the Native American designs they use on their blankets and hoodies. 20% off the whole store because of covid.
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May 2020 by David M.
Jonathan helped me get $600 in clothing for $350 he has awesome energy and really cares about the customers, he also very handsome which makes it a pleasure for me to shop here
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January 2020 by Karen Lump
Have you ever walked into a store in Malibu where the staff goes out of their way to be friendly and helpful? Me either. I love, love, love this store and the wonderful staff. Today my husband was shopping for a jacket. We found the jacket Nd wanted to use a gift card that we got online. The computer kept rejecting it, so our amazing sales associate called the store in Newport Beach to find out what to do. He must have apologized to us 5 times for the wait. We were fine waiting and he worked out the issue over the phone with the Newport store. The store is beautiful and inviting and we will definitely be back for their excellent customer service!
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July 2019 by IvyAnne D.
Had an excellent weekend in Malibu and couldn't be more pleased with my experience at this store. The staff was so friendly and inviting and patient with my grandmother shopping and the questions she had. Very comfortable environment & employee Ally was lovely. Never seen such a thorough staff so I spoke with the super sweet manager Taylor and she helped see our purchases through. So happy for such a great experience! Great quality clothes... definetly coming back!
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February 2019 by Lori Lehman
I love this store. Are their lollipops going to come save me?!!!!!!? And their perfumed body lotion is great two.
