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December 2023 by Ted S.
Service department exceeded my expectations on our company truck! Dan said he would call and did! Dad said it would be ready at the end of the day and it was. Unlike other service departments who over promise and under deliver.
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December 2023 by John R.
Bang up job in the service department here!Made an appointment online... Unfortunately it did not get pulled up in their system, but they took me in at 8:15 AM on a Monday and I was out the door by 9:45 AM. That day L O L! Definitely more impressed with a smaller dealership as opposed to the huge dealerships in Fresno and Clovis etc. To walk in and get friendly service and the service completed in such a quick turnaround is amazing for any Ford dealership Kudos to you guys! And I will be back for my next service.
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December 2023 by Chenin G.
I bought a 2019 Nissan Rogue from Ford Mercury in Madera on November 19th. I had the car for a week. I took it back after noticing white smoke from tailpipe upon startup, plus some electrical issues. They had the car for 8 days. They told me it needed a new motor. I bought an extended warranty. I decided to take it to a Nissan dealership because Ford wouldn't return my calls and when I'd go down there, all the managers were never available. Nissan let me know Ford got the vehicle from an auction. It should've been salvaged. The previous owner never changed the oil and it was at 33,600 miles. The power train warranty was invalid. It needs a new battery. The report from Nissan states that there is no warranty to cover any engine problems. I took the car back to Ford but they refuse to unwind my contract.
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December 2023 by Laurie K.
I wouldn't buy or lease from them again. They get you to buy or lease, but when you need something from them, they are not concerned about your needs. David was a nice salesperson to work with, but after that, we couldn't even get a copy of our contract. Very frustrating.
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October 2023 by David M.
Drove to Madera to buy a used car. Unfortunately the price on the Web site is not accurate. Even on the used cars they charge you for Ceramic coating, LoJack and some Brake thing. The car was listed for 13k on the website but was actually almost 16k plus tax and License. I know a lot of new cars they are doing this with but never seen it on a used car. What a waste of a drive.....
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October 2023 by Letticia C.
Tried to buy a camaro 2ss from them and the manager called me saying i wasted his time and they screwed up my credit i went to buy another car from another dealership and they said they couldn't get me approved because madera ford contacted 10 banks to get me approved on there's. i dropped 30 points on my credit
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September 2023 by Kait Zarco
As many other reviews have stated, they lower the sticker price of the vehicle and then add in charges for LoJack and blinking brake lights. I came in prepared to buy a vehicle I saw online and was preapproved for thru my credit union, until I was told what the out the door price would be, $7k more than the sticker price. It was mentioned they can get away with this because they have verbiage on their website stating prices listed do not reflect taxes, fees, dealership installed equipment, etc. David was very nice, but seemed like his hands were tied with the pricing. Super unfortunate, would have loved to have driven away in the vehicle I was looking at.
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September 2023 by Todd Riseling
Extremely friendly and Knowledgeable associates and supporting staff. They made my truck buying experience unusually nice. I will definitely use them to purchase another vehicle in the future. Nelson was an especially non aggressive sales associate.
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September 2023 by Chino Suarez
Lalo was and is awesome. Treated me and my family like family. Great to work with, made the process easy. very happy with the purchase. drove off with a brand new truck I wanted. highly recommended. Anyone looking to buy here ask for Lalo, he will take care of you. Thank you again lalo for making my dream come true.Thank you Lalo
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August 2023 by Chad Stanfill
These guys and gals are great , the best in the business. No games, just great people to work with . Nelson is a top notch salesperson,, the best car buying experience I ever had . Thanks for the hard work and honesty. You guys rock.Chad.
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July 2023 by Justin
Absolutely five stars. David was outside greeting us before we even got close to the doors. Fantastic salesman, very personable. He made it happen, took a bad situation and made it work. Would definitely recommend having him as your salesman. Will definitely buy again directly from him when the time comes. 5/5 top notch fella.
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July 2023 by A R.
Do not buy from this dealer!!!I wanted to put an order in for Maverick today and they wanted to add a $5k mark up on it. On top of the new price increases and on a customer order, not dealer stock. The majority of dealers are doing MSRP on customer orders but are marking up orders that customers back out on.Go to Lithia or future Ford in Fresno. They are doing Maverick orders at MSRP.It's dealers like this that make the car buying experience much less palpable. Direct to consumer car sales can't come soon enough.
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June 2023 by Erika A.
David was great in helping us find our car! Super friendly and knowledgeable. He gave us valuable information throughout the whole process of buying. Thank you, David!
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May 2023 by Vincent Dong
Thanks KC, Medera Ford is very customer oriented, I got my first pickup F-150 Tremor from Madera Ford two weeks ago and it was great, Madera offered me a price that was hard to refuse so I opted to drive four hours to bring it home. They went out of their way to help me get a loan with a very low interest rate and helped me with all the paperwork because of my address. KC helped me a lot, because I had some problems with my car keys and my old car, KC helped me solve everything as fast as I could, and I love my new Tremor so far. I highly recommend Madera Ford, which always surprises you.
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May 2023 by Beautybyjudyy Judith Pedraza (Judith Pedraza)
Nelson made our car shopping experience here great! He was very knowledgeable and answered any questions we had throughout the whole process. Car shopping can be stressful but he made it easy and enjoyable. Also Jesus made our financing process trouble fee and was very thorough with everything. Overall it was a great experience!
