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November 2023 by John H.
I went today 11/14 to renew my license. It was a busy especially for only being open for 30 minutes. I had an appt and took the test online. I talked to 3 people while I was there. The 1st two were all business, no smile, no how are you today, nothing. Quick smart ass answers to anything I asked. The last lady who took my photo was a pleasure. She smiled and talked to you like a human. I was watching her before I came up and she was the same with everyone. She even appeared to joke around with a few people. It was obvious she enjoyed her job. DMV and most businesses should have more people like that working or them.
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October 2023 by Sara B.
My first real smooth visit to the DMV. I chose this office because of how quickly I could get an appointment to renew my driver's license. I was never originally notified by the DMV that my CDL was expiring soon. Since it was past 60 days, I was not eligible for online renewal. I had to come into the DMV. Clovis and Fresno appointments were not available for another month out and there was no way I have the patience to do a non-appointment walk-in at those locations. Luckily Madera had an opening for an appointment just 3 days later. So I arrived to my appointment 10 min early. They checked me in right away and the wait for my number to be called was about 15 minutes. Not too shabby. The clerk that originally checked me in was nice and friendly. The actual person window #5 that processed my paperwork was also very nice. The photo guy could use some customer skills training. He was very "matter of fact" and couldn't even bother to greet me "hello" or anything. But I am not going to let him knock down this review because everything else was great about it. My total time from arrival to finish was about 25 min. Which is honestly pretty fast for the DMV. This is going to be my new DMV facility.
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October 2023 by Alma D.
I had to renew my DL and decided on this location. The last time I came here, it was crowded but went smoothly thanks to a kind and helpful employee. This time around was crowded and the employees were kind, although they did seem a little rushed, understandable. It took me a total of 2 hours going to 3 different stations. Not bad I suppose. All in all, it was an okay experience!
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August 2023 by Autiana Hall
No longer accepts cash. Must pay a 1.95% fee. This fee did not apply when the machine accepted cash.
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March 2023 by Braulio J.
i literally would rather drive to fresno , then to ever come back again, horrible speed of knocking out customers, takes hours jus to get a seen even thought it was very slow
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March 2023 by Glenda S.
DMV Madera don't deserve any star Horrible customer service people working there are unhappy. They didn't even bother helping with any of my questions and they talked inside the podium while people are outside waiting for hours. After I spent half of my day with unresolved questions and necessities, so MAD. :( I went to Merced DMV and they helped me with many of my questions and resolved everything in less than 2 hours at the building
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September 2021 by Luis G.
-Bad costumer service - employee was guessing with what i was going to pay for my transaction fees for my vehicle the employee told me it was going to be $397 to take my car out of NONOP. I told him i was going to hold up because i didnt think that sounded right.Next day i decided to try fresno dmv. Long story short i only payed $180 for the same thing getting my car out of NONOP This made me very mad that the employees at madera dmv was guessing with my hard earned money and didnt care !!-Rude -Treat people like they are doing something wrong when asking a question or even been there!-Lazy.... employees have literally complained to costumers for bringing to much work-Bad! Experience i rather DRIVE 30 mins TO fresno to do my dmv stuff when i need too I hope more people will speak up about this bad experience and maybe the higher up will do something about this because it ridiculous!!This people are payed by the public with our tax money I dont write reviews but i just felt like i had to on this one
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April 2021 by Dustin P.
In and out within 15 minutes without an appointment. I dont leave reviews, I just have this app to read reviews when traveling. They drastically exceeded my expectations.