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September 2024 by Latunya Stickman
Great customer service fast and friendly
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September 2024 by Jonathan Del Toro
Great place, great customer service, great work and honest and fair prices.
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August 2024 by Charles Gonzalez
Very friendly manager by the name of Fabian. Process went smoothly and I'm overall happy with the service and the team definitely drive the hour away from my home to get work done there again.
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August 2024 by EA G
Thank you Edwin for your hard work. He is very knowledgeable and polite. We appreciate him very much. All the people there are friendly and hard-working! Can’t get better service anywhere else.
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August 2024 by Nannette Hardy
This store is amazing. Quick response when calling, polite & knowledgeable! Customers are definitely their priority! Will refer anyone. Try them out!! Have used them for many oil changes and tires for several cars. GREAT PRICING!!
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August 2024 by derek ash
Edwin the manager always takes care of vehicles , daily drivers or my custom
Classics ! He was able to locate a tire for me quickly and take care of the issues professionally and respectfully ! I met him at the other location few years ago and highly recommend doing business with him !
Thanks again Edwin ?
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August 2024 by Rodolfo Angon
Excellent service and very friendly and attentive staff, I was just going to ask and I bought it, thank you
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August 2024 by Andrea Martinez
Extremely helpful and thorough.
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August 2024 by Apex Investigation
The store manager Fabian at the South D Street store in Madera has zero interest in customer service. He wants to jack up the prices to hit his sales marks. That's all he cares about. He refused to even price match the other American Tire store in town even after that Store Manger called him and told him he was sending me over with an agreed upon price estimate. Fabian wanted to inflate all the prices previously quoted at the other store and tried to say it would take 2.5 hours of labor just to install rear shocks. It's four bolts. Then he wanted to charge a premium for the alignment. The other store would do it for a normal price and I had an American Tire price quote from the other store manager. They would have gladly done it but their laser could not attach to my wheels so they sent me across town knowing the other store had the alignment machine which grabs the tire not the wheel. So I wasted my time driving across town only to have Fabian try to rip me off and not honor the price match from the other store in the same company and town. I wish I could leave zero stars. American Tire has just lost my business with such poor customer service from Mr. Fabian. Knowing the industry it was so obvious he could care less about customer service and only cared about hitting his sales mark to turn away a customer that was just sent across town. I used to love American Tire and they had a lot of great customer service oriented store managers like Edwin, Angel and Edwardo providing excellent customer service and building trust with customers but Fabian is a huge step in the wrong direction for the company.
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August 2024 by Yenni Hernandez
Friendly and efficient service
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August 2024 by Angelica Solis
Fabian is very helpful and informative
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August 2024 by Ronald Giovanetti
Store managers are very friendly and knowledgeable. Service is efficient and I am very comfortable with having my vehicles serviced there.
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August 2024 by Sianna Dugovic
Phabian squeezed us in because we were in a time crunch, was done in 10 minutes and it was free!!! Extremely nice guy, made us feel welcomed and even told us things to do around Madera! Thanks Phabian!
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August 2024 by Joe Ozier
I thought they were fast and friendly and their prices were fair and less than Clovis so it was worth the short drive to Madera. They even had a bin of free cold bottles of ice water for while you wait.
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August 2024 by Pamela Tyler
Awesome and professional service.
