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September 2023 by Eric Wolf
I wanted really nice lug nuts for the new custom wheels on my truck. Their website was professional and descriptive and it looked like they sold a top-notch product. The first step was to enter my truck information – – year, make and model. What came up was a set of stainless steel lug nuts that seemed suitable so I ordered them. When they arrived they looked incredibly well-made and I was anxious to use them. It took about a month to get my custom wheels and when I did I took the wheels and the lug nuts to my local tire shop to have them do all the mounting. They explained that the lug nuts were for a much later model truck. I called Venum Wheel to ask for a return authorization and was told because I had gone beyond 15 days they would not take the lug nuts back. I explained that I had entered my truck information on their website as required and these were the lug nuts they sent me. I told them that I am not a manufacturer of lug nuts nor an expert on lug nuts or wheels and that the reason I went beyond 15 days was because I had not received my custom wheels in that timeframe. I told them I had not purchased beef jerky or smoked salmon and this was an item that they could certainly resell as I had not even opened the individual packages for the lug nuts. I said that I would gladly pay the postage back. They said that this was simply their policy and that somehow I had made a mistake in ordering the wrong lug nuts! I spoke to Allie in Customer Service who was condescending and really didn’t take the time to listen to my complaint. The first time I called I was told that my message would be passed on to the owner of the company and he would call me. Still waiting! I would rather walk then rely on purchasing lug nuts from this outfit. Having a return policy is fine but to not take back a product that was incorrectly sent is ridiculous. If there was a way to give them zero stars I certainly would. Completely unacceptable experience.
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September 2023 by Duncan Smith, Refurbished Veteran
Lesson: Should have read the Google Reviews First. Wish I could do negative stars as 1 is too much.I went with Venum because they quoted me 7-10 days for wheel adapters needed for a project deadline. 35 days later, several inaccurate statements, always changing excuses/reasons for delays; still no adapters, no idea of when they will complete, ship, or if anything they tell me at this point is credible.Customer service (Valery) was friendly and seemed willing to try and help, but was hamstrung by inaccurate information from the "shop". Three different occasions, she stated that she would call/email back by the end of the day with a status and that never happened. Slight customer service deficiency with reliability of follow through, and thus creating a dynamic of mistrust and need to actively prompt for an update.Summary:15 AUG: Ordered 4x wheel adapters, after calling to confirm 7-10 days to ship. I was originally told 10% for a Military Discount and then it turned out to be 5% with the checkout code.23 AUG: Received an email stating it should ship 28-29 AUG25 AUG: Received an email stating it's delayed due to Machining29 AUG: After asking for an ETA, received an email stating it should ship next week. Valery stated she would get an ETA and call/email back. She never followed through.30 AUG: Ironically I received an auto email "We fulfilled your order from our Venum Wheel Accessories 14 days ago and would love to get your feedback." You're joking?6 SEP: After calling for an ETA, Valery stated she should have an update on Fri 8 SEP and would call/email back then. She never followed through.15 SEP: After calling for an ETA, Valery stated they were waiting on a model to machine the and they will work on it this weekend and should ship Mon 18 SEP. She stated she would send me a free tshirt/decals for my inconvenience.18 SEP: After calling for an ETA, Valery stated she's getting false information from the "shop" as they did not work on my part nor does she have a current status and is getting the run around. She stated she will get an ETA and call/email back. She never followed through. I received the free tshirt/decals that day.19 SEP: After calling for an ETA, Valery now stated that it's been delayed this whole time due to not having the material, no one has info on material ETA, or when my order will complete. I asked to speak to a manager/owner and she stated he'd be in later that morning. After thinking it over, weighing the pros/cons, cost/benefit analysis; my timeline was already a ridiculous bust, so there were no pros, just all cons. I called Venum back to cancel my long overdue order, get my refund, and threw the tshirt/decals in the trash.Maybe there's a justification for inaccurate info for 35 days? Maybe it's incompetence at various levels? Maybe it's a systemic issue with unprofessionalism? All of this is the responsibility of the manager/owner. Nonetheless, I have NO Confidence in Venum nor its products. At this point, even if they overnighted the adapters tomorrow at zero cost, a $500 gift certificate, how would I be able to trust the quality of adapters that have a major impact on vehicle safety? I of course CANNOT. I do not recommend doing business with this company.I did call Motorsport-Tech (Reno, NV), the makers of Bulletproof Off Road Adapters (BORA) wheel adapters, and explained my situation. They stated they could rush order and start machining that day and have them to me in 5 days. I already have a tracking # for delivery on 25 SEP. I considered them before, but Venum was slightly cheaper and confirmed they could get them to me to meet my project timeline (at the time of cancellation, they hadn't started my order nor could confirm anything after 35 days). Bad mistake and I should've gone with the well-known BORA product from the start vs trying to save a couple bucks. Do yourself a favor, save yourself the time and hassle, and get peace of mind for vehicle safety and PASS on Venum Wheel Accessories. Reporting to BBB
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September 2023 by John Placencia
Recommend wheel adaptors, and spacers have several trucks all with spacers from here and wheel adaptors… have not had any issues at all good quality
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September 2023 by Sasquatch
They sent out the wrong parts and their customer service skills are totally lacking. I would stay away from this place if you need something that actually matches the description of what you purchase!!
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August 2023 by Tony Lobato
Venum lug nuts , are Awesomethe service is great & the girls are beautiful . Thanks again?????
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July 2023 by Will Turner
Ordered a set of adapters from Venum, one of the Allen head countersunk bolts stripped when I removed the adapters and customer service wouldn’t sell me another bolt or even give me the specs. Don’t worry, I’ll figure it out by myself.Don’t waste your time with these guys trying to get any help out of them. I try to support Made in America products but with this type of customer service I see why people dont.
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June 2023 by steven leerentveld
horrible service and all you get told are lies they are total scammers stay away from this business they take your money and just lie lie and more lies
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May 2023 by Brad M
Avoid this company! Poor business practices. They do not stand behind their incorrectly manufactured products and will try everything to charge you a restock fee even falsely claiming it's the customer's fault. I sent pictures and videos of their manufacturing deficiencies in an effort to help and they still refused to accept responsibility. I had to file (and won) a dispute with my payment processor. Shameful!
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May 2023 by Bryan Calkins
Company machines my adapters wrong. Contacted them. They had me send them back. Got them back a second time. Measured wrong. Contacted them about the issue, they claimed my hubs were rusty (they were not I cleaned them before attempting to install). I told them factory spec (and my hub) are 5.46 inches and their bore was only 5.43 inches. They informed me I needed to use the metric system and I was wrong. Had to send them to a local machinist to have them fixed. Would not do business with them again. Victoria Was the only person to actually try and help.
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May 2023 by Jan Patrick McDowell
This place is located in Los Angeles and can fulfill your every need when it comes to adapters or wheel spacers custom sizes and bolt patterns, amazing plus custom lug nut, I highly recommend venom wheel accessories only place I go for high quality products! Thanks
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May 2023 by Victor G
Completely unprofessional. Orderd wheel studs on the 14th. Didn’t bother to tell me they are out of stock just quietly refunded my money which goes through shopify and I won't see the refund for another 1-2 weeks. I'm over here waiting for these wheels studs to put on my new wheels. If i hadn't of called today i would of still been waiting another 10-15 days for wheels studs that where never going to come. Wasted a week for nothing!
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January 2023 by Christian Ayala
Got a set of wheel spacers, 1 inch thick, gm hub/lug pattern to BMW wheel bore and lug pattern. They nailed it. Perfect fit on the wheels. I loved that they even had that option. Excellent quality and fitment and they were communicating via email through every step. 5*.
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January 2023 by Michael Menchaca
Customer service is horrible, my spacers snapped after only 7 months of use and it has taken them 2 months to spend a new pair after multiple problems. Finally I get my package after the wait only to receive the wrong spacers!
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January 2023 by Joseph Hinds
Great company with amazing customer service. Fast and friendly with good products
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October 2022 by DJ Poole
Don't have pictures but got my lugnuts today. They look so good. They feel solid they had it done and shipped fast.
