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July 2024 by Luis Lopez
Worst place ever the wait here it’s unbelievable
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July 2024 by Julie Violet Mustard
DO NOT EVER DO BUSINESS WITH SPECTRUM!!!!
Every single Employee at this store was RUDE & VERBALLY ABUSIVE.
I called Spectrum Itself & TYLER the Customer Service Agent LAUGHED AT ME!!!!!!!!
***** DO NOT BELIEVE that because Spectrum replied to my review that they care.
Spectrum DOESN'T CARE ABOUT ANYTHING OTHER THAN $$$!!!!!
If they actually cared they would have decent employees & good customer service - ALL THEIR EMPLOYEES ARE VERBALLY ABUSIVE!!!!! AND THEIR TECHS REFUSE TO DO ANYTHING TO SET UP SERVICE!!!!!!
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July 2024 by Chanitowey2018
Very bad internet service paying 70 dollars per month I with almost an average day with bad interruption
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July 2024 by samara anaheim
I called tech support about my modem and I was told I can go to any spectrum store to exchange my not working modem with a new one, after waiting over 40 minutes finally they called my name , and the lady said she can’t give me a new one cause I live in different area , and the modem they have only work for Compton, Lynwood , Huntington park and couple more cities around her area , after I told her I was told to go to any store, she went to ask a gentleman may be supervisor or manager and he told her I need to go to different store around my area , I still called customer service again and they confirmed to go to any store and can pick up modem ,
Worst customer service and bad experience, not to mention how slow they are in that store.
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July 2024 by Areli Felix
Poor customer service! No greetings! no one to tell you sign in! Waited over an hour just to hear an employee say: if you're here to return or exchange electronics we currently ran out! These employee need better training, they need to count the quantity, and provide better services!! 6/22/24
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Very bad service we went with my husband and the boy who served them was very rude Javier is his name he behaved badly ?
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June 2024 by AGarcia
Only go to pay my wifi bill with the self-help pay machine. It's easy in and out quick!
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June 2024 by Maria Flores
Bad service, you checking in, and people just go right in front of you without checking in they need more workers better management...
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June 2024 by Norvester Troope
Really fast
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May 2024 by F
Make an appointment ahead of time. Better to schedule one instead of waiting. I’ve come to this location a lot. To drop off equipment, exchange equipment and make payments. The machine usually works if not they will gladly assist you. The employees are always nice. I’ve never had to wait long but maybe I’ve been lucky. With that being said my experiences have always been great at this location. Highly recommend this location.
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May 2024 by Lourdes Castillo
I went with a friend but the service is very good, one registers and in order they attend to one
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April 2024 by Hilda Orozco
Terrible service, you cancel your service and they continue to charge you for up to 3 more months, they change your plans and obviously it is always like that, I was convinced, I do not recommend it at all
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April 2024 by Jacob Canteyano
Long wait time calling corporate
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April 2024 by Oscar Fuentes
Good attention
The 15 minute wait, there were quite a few people waiting, they solved my problem
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March 2024 by Hector Gonzalez
Extremely long wait times with no warning ahead of time. Not everyone can wait around over an hour and a half just to exchange equipment. Understaffed, slow service, and the system they use for customers to sign in needs to be optimized.
Overall I will be avoiding this Spectrum store from now on.
