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October 2023 by Manuel Martinez
Very professional and very friendly
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September 2023 by Galy C.
fast and reliable service. great customer support. i appreciate the explanation of the problem and solution to the problem.
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August 2023 by Joe S.
DO NOT WASTE YOUR TIME AND MAKE!!!! This man is a f*%#n crook! I took my father's truck in for a smog he drove it to the back where I couldn't see it anymore I sat there forever just for him to drive the truck out tell me it wasn't going to pass and proceeded to charge me $350 if I wanted him to make it pass. As I drove the truck out it made this horrible sound and I was running worse than ever. when I took the truck it was in tip top shape. I then took it to another mechanic and he informed me he swapped the catalytic converter and the muffler for old pieces of junk. the muffler he put in had a hole the size of a grapefruit. the truck had nothing but original parts now it doesn't. I will be reporting this to the better business bureau this man needs to be stopped from doing this to someone else. if there was a rating of less than zero I would mark that. this man is a horrible human being. DO NOT USE THIS SHOP!!!!!!!!!!!' He's a CROOK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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August 2023 by Tara B.
I'm so grateful I was referred to the Palacious auto repair shop. Anytime I've encountered any issues with my vehicle I have brought my car here to be serviced. Mario is very honest and trustworthy, despite me being a woman with little knowledge about cars, he gave me fair pricing and didn't price gorge I would advise anyone to go here if they're looking forking for an honest and reliable mechanic.
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July 2023 by Elyott C.
Reliable business is conducted here. I drive all the way from Sylmar to Palacios repair( 1hour drive ) to get my cars fixed. Mario helped me fix my cars brakes and wheel vibrations when braking. He listened to my concern and recommended a complete brake job, that includes the rotor resurfacing and new brake pads. Mario the business owner informed me that Some shops only replace pads but don't resurface the rotor so the new pads can wear unevenly. Causes squeaks and steering wheel vibrations when slowing down vehicle. He explained it in a way where I easily understood and he was right. After the job was done my steering wheel didn't shake and my brakes didn't squeak. Amazing job, knowledgeable staff & Great prices I can't find anywhere else. Thank you Mario for providing amazing customer service.
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July 2023 by Victor C.
I initially requested a quote for small cable fix on my vehicle and the owner wasn't available, the employee at the time of the phone call, quoted me 120 for diagnostic for my car, and then mentioned that the 120 would be a credit towards my quote in the case I chose to fix with them. Eventually the the owner called me back the same day with an extremely rude attitude because he claimed that he had a bad experience with clients blaming him for work discrepancies due to autozone telling his clients something else. I made it clear that I am not one of those clients and I was sure of the work being done and needed. I called after to speak to the employee about the quote he initially gave me and wanted to ask for more information, the owner answered instead and took it as a complete insult and dared me to come to the place of business to mention it to his face, his words. In person his demeanor showed from the beginning that he wasn't willing to listen and managed to yell at me in front of traffic from the nearby street next to the business. He false claimed that I was upset because I wanted a 'free service and fix' and I was like what?? Why would I ever think that would be free? And then to top it all off, he cussed me out and told me to take my piece of s*** car somewhere else to get fix because he was claiming that I was harassing him and his employees when I wasn't even anywhere near his property I was on the public street when he approached me. He claimed I was wasting his time when he had cars to work on according to him and yet when I walked in front of the business, there was no cars in sight being worked on while his employees all had some free time to see his manager yelling at a potential customer. I hope Mario can take some classes in customer service because with his attitude alone shows and it might even explain if he doesn't even have a high school diploma with his attitude towards clients. And to add to the fact to call someone's car a piece of trash should be beyond someone's customer etiquette, especially if you are an owner of a business. Mario should know a lot better. ALOT better. Sad to know people like this exist. Bad shame. Do not recommend at all. Like he told me in his words, "go fix your piece of shit somewhere else I don't want to touch your shit" words of a true honest auto mechanic shop owner if I do say so myself :)
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July 2023 by Christian P.
Great service! Helped me with my car problems that no other mechanic could figure out! Will definitely come here again!
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May 2023 by Wendy R.
horrible customer service! never met a man so rude to PAYING customers! if you'd like to be updated on your car this place is NOT for you! car was suppose to be ready next day & wasn't so mechanic became extremely aggressive to me & my mom over calling the mechanic shop asking for an update ( since we weren't getting any & i needed my car for work) he proceeded to yell at us & kicked us out when we were going to pay $500 for my service bad vibes, def don't come here !MIND YOU WE ARE WOMEN, he was extremely aggressive for no reason.
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October 2022 by Troubs Gdup
Great shop see Mario he will take good care of you !!!!
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July 2022 by David V.
This place sucks...Scam Artists, please Beware. This guy took my money and did not fix the car. Save your time and money go somewhere else
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October 2021 by Hector N.
I really don't like this people there Tripp off not an honest place to go they'll will tell u something different then what u really need making you spend more then what u supposed
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July 2021 by Alonzo Jimenez
Good vibe , Energy and Professional attitude. ?? .. I will definitely be stopping by again! These guys helped me with my trailblazer SS suspension when no one else could. These other guys I went to before said it was to much work because it was a super sport. Driving back home, bummed out I saw their shop from a red light and decided to call. Mario answered & explained my options gave me good advice and got it done in 2 - 3 hours ! Definitely Satisfied with my 1” drop !I do body work , follow @kar_plugged ! IGService: Steering & suspension repair
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May 2021 by Obed Garcia
They kept my truck 4 days without working on it claiming that they were waiting on parts. They didn't call me to let me know and they would not answer their phone. Basically there's one guy that does most of the work and another guy that does the pricing. If it's an unknown issue they will most likely ask you to leave your car overnight so they can inspect it. This is where the biggest problem with them happens, if they get a quick and easy job like brake pads or oil change they will skip your car and work on that. That's where the lying starts.
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April 2021 by Fernando M.
A laser alignment on any car is 50 to 80 dollars .. all 4 tires.. this guy charged my mother 300 for the front alignment and f***** up her car... My mother paid this guy 300 dollars and he just messed up the car. He didn't even do a rear alignment just 2 tires... it took me 500 dollars to fix his mistake. If u read this runnnnnn. Go to Victoria's tires in Florence .. that's where I had to fix my car and bro does it drive new now.. if u come here u will get scammed and when u confront him about messing up ur car he will try to fight you because he know u aren't lying. It took 800 dollars to fix a 75 dollars problem thanks to this guy
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April 2021 by Guadalupe Godina
I went in on 3/5/21 to get an alignment, and one of the workers mention if I had a reason for me wanting to get an alignment, and asked if I had a missing rod, when i said i did not know what he was talking about, he said if that was missing it would be an extra charge and they wanted to inspect my car for it. He asked i guess it was an actual mechanic or whoever it but it was a older man, he without even inspecting my car automatically said that i was missing a rod and gave me a quote of $290 for the supposedly problem with the alignment. I already knew they were trying to screw me over, i just played along with it and told them ill be back the next day. I went to another place which they did the job perfectly in about an hour. Be careful with this shop
