-
October 2023 by Samuel Pura
Xenrelic is the best guitar / amplifier technician I have ever worked with. My studio career and tonal life has been smooth and consistent because of his upkeep and repair work. I can’t recommend him enough. ??
-
June 2023 by Kent B.
My Friedman amp was under warranty, but was going to cost me to box up and ship. I decided to bring it to Randall at Xenrelic. He diagnosed and fixed the problem for about the same price as shipping the amp back to Friedman. I had the amp back the next day.
-
October 2022 by Denise C.
When my bass amp started cutting out, it was difficult to find someone local to take a look at it. He was able to troubleshoot and solve the problem for a reasonable fee, especially given this wasn't a high-end amp and not worth spending alot of money on it. The problem cropped up again, but he immediately took responsibility to take another look at it and fix it. Because his is a very small business, more time needs to be spent actually doing the work rather than providing consistent status updates as a larger business would do. I appreciated him taking on this small job and wouldn't hesitate to have him work on my other equipment or to recommend him to others.
-
August 2021 by Mark V.
Very, very reasonably priced, IMHO. I had a Princeton-circuit amp that I built from a kit but from which I could not get no sound output. (I could get power, but no output.) Randall and his tech Mike did a great job getting the thing up and running, as the problem was in part the lousy schematics that came with the amp kit. Mike also re-biased the amp, which is something I would never have been able to do even if I had gotten it up and running on my own (on this particular tube amp, there's no pot to adjust; so rebiasing requires changing a resistor to the appropriate value). Mike discussed the issues with me on the phone and provided very detailed notes on the problem and how it was fixed, which I appreciate. I'm just glad that there are still businesses like this in the Bay Area, where the costs of just having a storefront are insane. There was no nickle and diming. The quote was dead-on with no added BS extras or padding. I appreciate an honest business.
-
February 2021 by Ricky M.
I brought my Crate Blue Voodoo amplifier in for service and Randall ended up doing some major modifications on it I was slightly skeptical at first, after taking the amp to the studio, ALL I CAN SAY IS WOW BEST SOUNDING AMPLIFIER I HAVE EVER PLAYED!!!! I have been playing guitar for 35 years. This amplifier is incredible, Randall is the man he knows exactly what to do! It's a little pricey but let me tell you this place is well worth it!
-
September 2020 by Glen Durrant
I waited 5 months to hear ‘we can’t fix it’ on biasing a mono bloc OTL amplifier. This after 3 emails and 5 calls. That’s my experience - take it for what it’s worth. There are other more qualified repair shops in San Jose I’ve used before. Sure the turnaround is a couple of month but wow. Appalling customer service and a total waste of time
-
August 2020 by David DeMaria
Randall is hands down the best amp tech around. He gets tone, and He's an expert at what he does . He transformed my Fender deluxe, Fuchs ODS 50 , and Ceriatone OTS in sound machines that play exactly the way I want . I highly recommend Randall and, Oh did I mention he is a super nice guy to hang with to chat about gear / music, and guitars
-
May 2020 by Lance Richards
I really dig my modified Tube Screamer!
-
April 2020 by Jason G.
Randall at Xenrelic is a fantastic amp repair man! He was quick to answer the phone, set up an appointment, got to my amp quickly and got my amp back to me - from initial phone call to back in my hands within two weeks which is quite impressive. He made repairs to and serviced my vintage fender tube amp and also found other issues while he was in there and fixed me up really nice, really quick and at a great price. He was responsive, professional and insightful. This is someone that I can trust with my gear! Although I am not looking forward to have any of my amps have problems, I am grateful to have someone good that I can take them to. Thank you Randall!
-
February 2020 by Jon S.
I have a 33 year old tube amp. Not only did Randall get my amp tuned up, but it sounds better than it has for 20 years. He was also the first amp tech that was able to re-assemble my amp and not have the exhaust fan get blocked. You have a customer for life! Thank you for the amazing work.
-
September 2019 by Randy A.
This 1 star is not a reflection of your work but of your lack of customer service to me and your inability to keep track and update your clients work order. No excuses! Upgrade your customer service and keep track of your invoices. Communication is a big deal no matter what happens in life....! Although I understand your popularity when it comes to your amp repair skills your customer service skills need to vastly improve. ...,update 9/28/19.... Thank you Randall for you recent message offering to straighten out the customer service problem. I'm updating my review from a 1 star to 3 stars due to your effort to resolve this matter. I currently don't have the time to travel back up to Los Gatos but I want you to know how much I appreciate you trying to resolve the customer service issue. If I lived closer I would take you up on the offer. Thanks again !!
-
July 2019 by Merrill L.
Fixed my amp. After another shop "repaired" my amp, it crackled so loudly that it was unusable. I called around and found out about Randall and this place. 3 weeks later, my old amp is back gigging with me--sounds so fine again. Real happy to have a great tech in town like him.
-
May 2019 by Benjamin S
Randall knows what he's doing and brought life back into my fender amp which had a smoking PCB after a botched upgrade kit. Quality job, bravo! Highly recommend.
-
March 2019 by Mark Cabral
Randall took my old Marshall combo amp. replace a couple of tubes and adjusted some pots - and presto change o Mr. Marshall screams again.
-
March 2019 by Gregory M.
Cool mods and reasonable prices. Randall is a cool dude and did a great job on my old Marshall.... Austin
