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May 2024 by Joongjin Bae
Waiting forever
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March 2024 by Marta
The lady at the cashier has been very rude to me today at around 12. She has not only been rude while I was paying, she has been laughing at me in my face and still don’t know what was so funny. You need to hire and train people with customer service skills or at least with some education
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February 2024 by Sunil R.
This is a smallish Walgreens in a strip mall that is usually not crowded. Friendly staff and it was an easy in and out.
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December 2023 by dennis di cristo
I worked at this location. Pharmacist Meron Tedla was one of the most racist, discriminating people I have ever worked with. She has this fake nice demeanor about her but she will show you her real colors really quick. If you want a positive experience, go to another pharmacy.
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December 2023 by Em T.
phones don’t work
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November 2023 by Rosie A.
Went to Walgreens to drop off an item to fed ex inside walgreens and Kathleen had the worst customer service and there was another lady trying to help and be nice and Kathleen automatically said no we can't take that box she was very rude and she needs to be trained on how to talk to customers nicely not appreciated
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October 2023 by JESSICA LE
Avoid this location at all cost. The system let me book a vaccine appointment at 1:45PM. I arrived on time and just found the pharmacy closed due to lunch until 2PM. Not happy but things happen. I waited until 2:10PM when they’re back from lunch. However they said I have to make an appointment again due to their mistake of taking appointment with me during their lunch time. This made me mad as I have been waiting for 30 minutes and they can’t honor my appointment. I told them since I’m already at the location, I can wait a bit longer to have my vaccine done and they rejected. If you don’t want to be treated like this, avoid this location as they don’t know how to do business or just don’t care.
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September 2023 by Ryan Ricco-Pena
Avoid this location! Shop anywhere else but this store. Complete and total lack of customer service at this location. If it feels like there's nobody managing it, it feels like there's no supervision, and the employees here do not care about the customers. Total and complete management failure at this location.For example, they always close early, and the employees just choose to leave whenever they want. They pretend that the system is down, but there's no job I'm aware of where there's a computer error and you just get to go home two or three hours early. What happens if the computer turns back on in 5 minutes? Also, when you go to the Walgreens that is less than 2 mi away from this location during the "Nationwide system outage" that the employees claim is happening, the other Walgreens is open and working and checking people out. I don't like being lied to, but the employees here do it all the time.
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September 2023 by Nightwing ..
I have been waiting on my ADHD meds for about two weeks now. my doctor put in an order and said they would be available for pickup when I go. I got a text the next day saying it's out of stock and they ordered more. That's fine, I'll just call in a couple days to confirm if they have it or not. So I called and they said there was no order for my medication, but they would put one in. Weird... but ok. I need my meds and I guess I can be patient. Check the app a week later and it says there are NO PRESCRIPTIONS for me. Wtf??? I call them and I wait on the line for 30 minutes, and then I hang up because I have other things to do. Still no meds. What if it was my insulin? What if I was badly sick? I'm making it by without my meds but even those are necessary. How did it go from "it's out of stock but we ordered it" to "you don't have any prescriptions with us"???? Worst pharmacy I have ever used. never had any problems remotely of this caliber at CVS.
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July 2023 by Prabodh A
Avoid this store. Very rude store manager refused to do passport photos stating that she needs to cater to other customers. When asked how long is the wait, her response was that the wait would be as long as it takes and we can go to another store if we want. Which is, of course, what we did.
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June 2023 by Melinda D.
This review is primarily for the photo service. It used to be amazing! I'd place an order on my phone and then be there in a couple hours and it would be ready. Now, I literally cannot even get a couple of 4x6 prints done. Like - at all. For both Mother's Day and a birthday, I ordered wall pictures, same day service. I kept trying to give this Walgreens a chance. And disappointingly, neither gift ever appeared. The orders just vanished. I'll be going back to Costco for my prints. On a good note, the customer service here is usually really good. The staff has always been super nice and helpful.
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May 2023 by Ari Bay
Clearly a management problem in this location. They messed up a Fedex drop off. How? It was somehow scanned to stay in the store instead of being picked up by a driver. Oh and the photo department is a joke. Expect major delays.
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May 2023 by Melody Daley
A customer and I just walked in and there was NO ONE anywhere in the store. It was so odd. He left his purchases at the register and walked out. So did I. Terrible customer service. So incredibly frustrating. Drove long way to get there and absolutely no one working in photo. Total mess behind the counter. My photos not ready. I don’t have time to go home and come back. So disappointing. And frustrating. Now someone won’t get their gift…. This location needs some staff.
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May 2023 by Elijah Neacsu-Xie
My brother and I used to come here everyday and the employees are all extremely nice!
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March 2023 by Tom P.
This is one of the worst Walgreens for location. It maybe technically in Los Gatos but don't let that fool you. Everything is always out of stock. They don't do there counts so when you order online it say's available but then you end up not getting anything you ordered . On top of that they lack employees all they care about is the pharmacy which I understand makes all there money but why even have a conscience store attached .better off going to target for the price and convenience. Atleast there you can find an employee that can help you most times. Oh there is more when you mobile order and then they adjust your order because there out of everything they don't give you an updated amount there charging no recipete they won't let you substitute to make your order whole. And then they let the original price linger as a hold on your account for three days before it's adjusted and goes thru very inconvenient. ZERO STARS
