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November 2023 by Rosie A.
Went to Walgreens to drop off an item to fed ex inside walgreens and Kathleen had the worst customer service and there was another lady trying to help and be nice and Kathleen automatically said no we can't take that box she was very rude and she needs to be trained on how to talk to customers nicely not appreciated
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November 2023 by MARIA DEL CARMEN HERNANDEZ
Always found good deals.
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September 2023 by Nightwing ..
I have been waiting on my ADHD meds for about two weeks now. my doctor put in an order and said they would be available for pickup when I go. I got a text the next day saying it's out of stock and they ordered more. That's fine, I'll just call in a couple days to confirm if they have it or not. So I called and they said there was no order for my medication, but they would put one in. Weird... but ok. I need my meds and I guess I can be patient. Check the app a week later and it says there are NO PRESCRIPTIONS for me. Wtf??? I call them and I wait on the line for 30 minutes, and then I hang up because I have other things to do. Still no meds. What if it was my insulin? What if I was badly sick? I'm making it by without my meds but even those are necessary. How did it go from "it's out of stock but we ordered it" to "you don't have any prescriptions with us"???? Worst pharmacy I have ever used. never had any problems remotely of this caliber at CVS.
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June 2023 by James Tucker
Good service
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June 2023 by Melinda D.
This review is primarily for the photo service. It used to be amazing! I'd place an order on my phone and then be there in a couple hours and it would be ready. Now, I literally cannot even get a couple of 4x6 prints done. Like - at all. For both Mother's Day and a birthday, I ordered wall pictures, same day service. I kept trying to give this Walgreens a chance. And disappointingly, neither gift ever appeared. The orders just vanished. I'll be going back to Costco for my prints. On a good note, the customer service here is usually really good. The staff has always been super nice and helpful.
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March 2023 by Tom P.
This is one of the worst Walgreens for location. It maybe technically in Los Gatos but don't let that fool you. Everything is always out of stock. They don't do there counts so when you order online it say's available but then you end up not getting anything you ordered . On top of that they lack employees all they care about is the pharmacy which I understand makes all there money but why even have a conscience store attached .better off going to target for the price and convenience. Atleast there you can find an employee that can help you most times. Oh there is more when you mobile order and then they adjust your order because there out of everything they don't give you an updated amount there charging no recipete they won't let you substitute to make your order whole. And then they let the original price linger as a hold on your account for three days before it's adjusted and goes thru very inconvenient. ZERO STARS
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March 2023 by Richard S.
The pharmacy here has gotten worse and worse. Todays case and the motive for this review - I prepaid for my Rx and need to get out of here within 15 minutes...should be plenty of time right? Well apparently there was some issue with my insurance, and even though I prepaid full and outright, they're still jerking me around saying my insurance needs to be updated. And it's amazingly slow. So slow I'm gonna have to leave without my medication and not have it on hand post-surgery.Not going to continue bringing business here or any Walgreens. Walgreens Rx (corporate) should be ashamed of this shaudy system and service. It affects me not only as a consumer but also as a patient - way to blow it guys.
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February 2023 by GN Raju
Good for medicines and packaged foods.
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January 2023 by Stormy M.
The pharmacist really helped me out of a bind. I had run out of my medication, my normal pharmacy was closed for days due to the storm systems that pounded CA non stop, and this pharmacy came through to help me. It was a super complicated process because the refill had already been processed at the closed pharmacy and my insurance was not cooperating. This Walgreens went the extra mile to help - what is that called? Uhm, Customer Service? Absolutely YES!!
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December 2022 by Dave Harville
Clean, the staff are nice.
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December 2022 by David O'Hanneson
Good store
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December 2022 by b gregory
This Walgreens is so orderly and calm. The staff are great and I say hi by name when I see them!LeLe Bakery is a really superior bakery in a very quiet and unlikely location.
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December 2022 by BOB SMITH
Great store with great low prices, the price is way lower than Walgreen store on 423 North Santa Cruz Ave., Los Gatos. Cashier is very helpful and great.
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December 2022 by BetzBookkeeping
Great store! Very friendly & helpful staff.
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December 2022 by Nancy Blair
Good neighborhood drug store. Prices fair, store is clean, staff is friendly and helpful.