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February 2024 by Leeroy Jenkins
Pretty good but their pharmacy hours suck now. I get home from work & dinner and it’s already 7pm and it’s closed. Can you stay open til 8 or 9? Am considering having my medicine sent to cvs over this
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October 2023 by Google user
They don't answer their phone. Not only they don't answer it, they won't hang up, they keep putting you on hold as if they enjoy seeing you suffer. I had my prescription sent to another Walgreens, but their system was down, as the only 24 hour Walgreens around, they didn't even bother to answer their phone.
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October 2023 by Arian Saeedfar
They don't answer their phone. Not only they don't answer it, they won't hang up, they keep putting you on hold as if they enjoy seeing you suffer. I had my prescription sent to another Walgreens, but their system was down, as the only 24 hour Walgreens around, they didn't even bother to answer their phone.
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September 2023 by Nightwing ..
I have been waiting on my ADHD meds for about two weeks now. my doctor put in an order and said they would be available for pickup when I go. I got a text the next day saying it's out of stock and they ordered more. That's fine, I'll just call in a couple days to confirm if they have it or not. So I called and they said there was no order for my medication, but they would put one in. Weird... but ok. I need my meds and I guess I can be patient. Check the app a week later and it says there are NO PRESCRIPTIONS for me. Wtf??? I call them and I wait on the line for 30 minutes, and then I hang up because I have other things to do. Still no meds. What if it was my insulin? What if I was badly sick? I'm making it by without my meds but even those are necessary. How did it go from "it's out of stock but we ordered it" to "you don't have any prescriptions with us"???? Worst pharmacy I have ever used. never had any problems remotely of this caliber at CVS.
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July 2023 by Dennis D.
The pharmacist Meron Tedla is probably the most racist, prejudice woman I have ever met. I used to work at this Walgreens, and when I would help out with the lines in the pharmacy she would treat me like I was looking for scripts to steal, when Ive been a law abiding citizen my whole life. She is a sad, pathetic woman, and all her smiles and niceness are completely BS. Don't go to this pharmacy if you want to be treated like a human being.
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June 2023 by Ari Bay
Prompt and professional. Proactive reminders.
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June 2023 by Melinda D.
This review is primarily for the photo service. It used to be amazing! I'd place an order on my phone and then be there in a couple hours and it would be ready. Now, I literally cannot even get a couple of 4x6 prints done. Like - at all. For both Mother's Day and a birthday, I ordered wall pictures, same day service. I kept trying to give this Walgreens a chance. And disappointingly, neither gift ever appeared. The orders just vanished. I'll be going back to Costco for my prints. On a good note, the customer service here is usually really good. The staff has always been super nice and helpful.
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March 2023 by Tom P.
This is one of the worst Walgreens for location. It maybe technically in Los Gatos but don't let that fool you. Everything is always out of stock. They don't do there counts so when you order online it say's available but then you end up not getting anything you ordered . On top of that they lack employees all they care about is the pharmacy which I understand makes all there money but why even have a conscience store attached .better off going to target for the price and convenience. Atleast there you can find an employee that can help you most times. Oh there is more when you mobile order and then they adjust your order because there out of everything they don't give you an updated amount there charging no recipete they won't let you substitute to make your order whole. And then they let the original price linger as a hold on your account for three days before it's adjusted and goes thru very inconvenient. ZERO STARS
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March 2023 by Richard S.
The pharmacy here has gotten worse and worse. Todays case and the motive for this review - I prepaid for my Rx and need to get out of here within 15 minutes...should be plenty of time right? Well apparently there was some issue with my insurance, and even though I prepaid full and outright, they're still jerking me around saying my insurance needs to be updated. And it's amazingly slow. So slow I'm gonna have to leave without my medication and not have it on hand post-surgery.Not going to continue bringing business here or any Walgreens. Walgreens Rx (corporate) should be ashamed of this shaudy system and service. It affects me not only as a consumer but also as a patient - way to blow it guys.
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January 2023 by Stormy M.
The pharmacist really helped me out of a bind. I had run out of my medication, my normal pharmacy was closed for days due to the storm systems that pounded CA non stop, and this pharmacy came through to help me. It was a super complicated process because the refill had already been processed at the closed pharmacy and my insurance was not cooperating. This Walgreens went the extra mile to help - what is that called? Uhm, Customer Service? Absolutely YES!!
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September 2022 by Rwp C.
Had scheduled a COVID booster appointment here and arrived on time. I was informed they were short staffed and would not give me the shot. I did not receive a cancellation call or email.
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July 2022 by Kevin K.
I made an appointment for my mom's Covid booster online at this particular Walgreens a couple of weeks ago. When we got there they told us that they don't have any vaccines. So we left. We made another appointment today (7/30/22) for her booster and this time the clerk said we don't do vaccines on weekends. So you can imagine that was not happy and didn't accept that as an answer. I asked for the store manager or anyone who could help with this situation. The pharmacist came to the counter and said she is shorthanded. I said then why do you accept online appointments. She said we have no control and can't block the appointments. Anyway, my mom is 86 and I wasn't going to leave again until she got her shot. After almost an hour of looking her up on Medicare, they finally said ok we can do it. But you now have wait another 15 minutes for the vaccine to come down to room temperature. In any case, this looks like a systemic problem with Walgreens' Covid vaccine administration.
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June 2022 by Michael B.
Absolutely the worst customer service. Show up to the pharmacy and don't let them tell you it will only be a few minutes. The young lady working there told me ten minutes, so figured I would shop a bit. 50 minutes later I go and check and still waited another ten minutes. Absolutely outrageous, I understand being short handed, but come on people. Most of us come to get meds bc someone is sick. She didn't even have the common courtesy to say sorry or it will be a little longer or anything Place is very poorly run.
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April 2022 by Sveta T.
I used this pharmacy since 2007 but lately services became very slow with long waiting time. Even if you are first in a line and nobody is there or if you got notification to pick meds you still can wait another 45-50 minutes to get it done. Vaccine is almost impossible to get. They process you paperwork and make you wait and wait saying they'll do it when They Are Ready for you regardless of your appointment was 20 minutes ago and you are here only one customer for 45 minutes. They also sent me notification congratulating on my vaccine without doing it 20 minutes before I finally decided to leave because my lunch was over and without booster shot to be administered. I guess it's time to find a new pharmacy.
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April 2022 by Laura S.
Just got yelled at by an employee for smelling a perfume. I didn't spray it. Just simply smelled it so I could buy it. And he yelled at me saying there are no testers and it's covid protocol repeating himself several times aggressively. I was a little thrown off and wasn't even sure what he meant by that at first since the store has no other covid protocols posted. I'm always happy to follow stores rules but there weren't any signs so I just didn't think of it and left the store crying because he was so rude to me. (Might I add that there was just a Walgreens commercial playing talking about "being kind"). I'm not sure why he had to yell at me for something I had no knowledge of as if I was committing a crime. You never know what someone's going through and I don't I understand why he couldn't convey that information kindly.
