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July 2024 by Kathy Tong
My experience at this UPS store is always wonderful. The staff is professional and friendly, and my packages have never ever been lost!!!
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May 2024 by Josh Baty
Irritatingly will not print labels purchased through UPS. Makes you send them a $2 email per label.
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February 2024 by Leticia Maldonado
All the staff here are incredibly helpful and wonderful except for the woman with the short hair and British accent. She's very rude and impatient. If you have multiple Amazon returns, don't let her help you. Wait for someone else. It's happened twice now that she helps me and she's just really unpleasant. I love this place because everyone else is so great, but if she's there next time, I might just go somewhere else. She needs training on basic customer service or to be moved from front desk services. Five stars to the rest of the team!
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December 2023 by Tara Morrissey
The people at this location are just awesome. I go there to scan documents, make photocopies and also to return things I’ve purchased on Amazon. I’ve also done my livescan there.This is the best place for a quick photo copy, to mail a package etc… really fantastic service…. Each and every timeDefinitely Most convenient way to do Amazon returns
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December 2023 by lucas lucas
Friendly customer service compared to the other UPS store in Los Gatos Blvd.
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May 2023 by Ned Z.
I brought in 7 boxes today to the 481 North Santa Cruz Ave store. I had some problems (on my end) regarding a correct address and had to return again later in the day with all 7 boxes. Both times the staff was friendly, helpful, and efficient. Once I had my info correct, everything was a breeze. I would absolutely recommend them to anyone. (However, you must be prepared to deal with a small parking lot). There is another UPS site closer and more convenient for me, but I stopped using that place precisely because of the unfriendly and unhelpful attitude I encountered there several times.
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March 2023 by Ali T
Great customer service by Brenton! He was very helpful and provided great info & service!
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February 2023 by John G.
The most friendly UPS store I've ever encountered and they clearly are committed to giving the best customer service...! I'll definitely be doing all my shipping needs here, and the parking lot makes it super convenient...
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August 2022 by Greg Calvert
Brenton & crew are incredibly friendly and helpful.
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August 2022 by Ellen M.
I used this store since the day it opened. The team is always anxious to support their clientele anyway they can. I have had nothing but positive experiences with Brenton and his staff. I recently moved out-of-state. I will miss bringing my shipments and receiving my mail, printouts and whatever else I required, from this crew. They are first rate.
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July 2022 by Yvonne K.
Brenton and the entire team at this location is amazing. Helpful, kind and just downright nice.
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May 2022 by Nancy Sun
Although this location is farther from my home, I always come here when I have shipping needs. Staff is always pleasant and helpful. The only reason for the 4-star is the parking. Very limited parking for the plaza.
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May 2022 by Mary Prokop
I had to get something notarized and the process was very smooth. The notary public was very kind and competent. Highly recommend!
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December 2021 by Kathy T.
I have been going to this UPS store since I moved to Los Gatos and I must say they have never failed me! The customer service is extraordinary, truly above and beyond and it is always a pleasure to visit this UPS store. Highly recommend it!
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May 2021 by Daruma354 ..
Very convenient for Los Gatos Residence. Only minus 1 star because the parking lot is small however can easily see if full or not while driving by.
