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March 2024 by Sreejit C.
I had a great experience working with Alexis Mendoza from Provident Credit Union. He conducted the process in a very professional and timely manner. The the entire process was extremely smooth and everything was declared upfront unlike other Auto loan vendors that I worked with recently. Strongly recommend working with them. Sreejit C
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December 2023 by Rafael R.
Just wanted to say that Provident Credit Union is an awesome place to bank. Just purchased my second car using their auto loan service everything was smooth and simple Thanks Ashley at Los Gatos Branch.
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October 2023 by Dan Migliore
Car Loan - Exceptional Experience!I have been a PCU member for over 15 years. We recently went through our 3rd car loan and I have to say, Ashley made the whole loan experience painless and effortless. Her wonderful customer service and attention to detail made this the easiest car purchase yet! Thank you Ashley for your great work!
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August 2023 by Ray O.
Times are tough right now. Choosing an auto loan to buyout a car lease for the first time with almost no knowledge was intimidating. So I decided to reach out to a local branch, and Ashley got back to me immediately and was incredibly helpful. She taught me a lot along the way and the process was very easy and Ashley took care of everything for me! With such crazy high rates, it was nice knowing that I got one of the lowest rates possible at this time. Highly recommend!
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August 2023 by Jim N.
I've been a P.C.U. member for several years now and have used several branches and noticed they are consistently great across the board. Recently I have been using the Los Gatos Branch as my main source for banking needs and have been working with Ashley for my Business Banking needs. Initially, there were some issues on my end with paperwork which I thought would cause me to schedule another appointment, but Ashley talked to her superiors and they made a conditional acceptance for me until I followed up which I ended up doing shortly after the appointment. Usually you would expect a bank to be very rigid in their ways but they are truly willing to work with their members. Glad to see their branches are just as great as the next.
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August 2023 by Mellanie T.
I am not surprised that Ashley Niba is mentioned several times on here with exceptional customer service. It always feels weird asking for a loan from the bank but Ashley made this process seamless. She got back to me quickly and when I asked questions she didn't make me feel like I should know this already. I appreciate all of her assistance and I will continue to recommend Provident Credit union to all my peers.
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August 2023 by Mansour Z.
Arnold is amazing and i very happy to work with him.He did fantastic job for me and i will recommend him to everyone
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July 2023 by Natalie B.
Ashley is so professoinal and friendly. Her attitude is so refreshing and her service is impeccable. Ashley genuinly cares abou her memebers needs. Thank you Ashley !
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June 2023 by Paula M.
Great help in securing car loan. Took the stress off of having to speak with the dealership. Huge thank you to Ashley at Provident CU.
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June 2023 by Nupur J.
Got auto loan from here. Ashley and Steven were both respectful and helpful. The whole process was seamless and hassle free.
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June 2023 by Nupur Jain
Got an auto loan from this branch. The whole process was pleasant and seamless. Both Ashley and Steven, made the process hassle free.
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April 2023 by Kate L.
Ashely and Chris at the Los Gatos location were very helpful in getting me an auto loan. The process was simple and efficient, and they let me know what to expect every step of the way. Would recommend to others.
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March 2023 by Jim B.
My wife and I needed a short term personal loan. Ashley made the process so simple. We were able to submit our all our information on the phone or email. We received our loan the very next day. Thank you Ashley for all your help. Easiest loan process we've ever experienced.
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March 2023 by Premier I.
Fred has been helping me at the Los Gatos branch for over 10 years! He's great-so patient, friendly, and professional! He helped me with car loans and explained the different services, credit cards, and CDs available. He helped me with youth accounts for my kids too. He never rushes me, and is very prompt returning phone calls and emails. Having Fred as my banker makes me feel like I'm in a small town of the 50s because he makes sure my banking needs are met. It's a nice feeling of belonging to a community.
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March 2023 by Emre Erdem S.
I got used auto loan last week. Ashley was helping me out. I emailed her then she called me quickly. Then i gave all my info over the phone. She got a pre approval in 5 min. Then i got approval. She was so friendly and helpful.I do definitely recommend.Thank you again!!
