-
July 2024 by Wenqin Zhu
Will & all staff were friendly and helpful—the best in the nation.
-
July 2024 by Zach Fromm
Will (new area manager) and his staff are awesome - extremely helpful and knowledgeable. Would recommend shopping here !
-
July 2024 by Ben Jorgensen
Needed a replacement relay that controls air conditioner. They had it in stock, cost about $10. My A.C. blowing cold air again.
-
May 2024 by Ariana Yuan (Ian)
friendly and fast service. didn’t catch his name but the male employee with red hair helped look up the specifics of my car, even popped the hood to double check when i wasn’t sure exactly what i needed. good info, helpful suggestions, ultimately helped me fix my headlights without dropping a buck at a mechanic.
-
March 2024 by EL LR
Been a few times for basic and specific needs, always manage to find what I need or a good solution. Helpful staff, can always look up make/model needs for you. Ashley was particularly kind and helpful!
-
March 2024 by Daniel Cortes
The employees are very helpful, they even try to speak Spanish.
-
March 2024 by Kelly S.
Thank you to Ricardo for excellent customer service! Ricardo helped us find the right headlights and installed it for us. Ricardo was very knowledgeable, thanks for a great experience!
-
March 2024 by Daisy Dog
It's pretty bad. I bought a lot of stuff from them through the years. Been a good customer. Now I'm buying a bottle of r134 (freon). I have the empty bottle to return because there's a $10 core charge for this little tin can. The girl wasn't going to give me my $10 back, because I don't have a receipt when I bought it 4 years ago. It just a deposit on a can or bottle soda. When I went there 4 years ago, I returned to two empty bottles and didn't have a receipt. Nor did they ask for one. So before the pandemic I didn't have to have a receipt. They're just so greedy. I also asked to use the restroom. Nope they won't let you. I'm going to start going to AutoZone or someplace else. I am tired of greed.
In response to the Owner of O'Riley response to my posting. Yada yada yada. Spoken like a true greedy company. Of course you're upset you might. You might lose a dollar.
Maybe you should spend the money educating your employees on how to give customer service. Then I wouldn't be writing these kind of criticism. YOU want me to come back get more "Disservice". How about you correct the problem. Them maybe, just maybe I might give you my money. You burned me once shame on you. Burn we twice, shame on me. So put your money where you mouth is. I tried of greedy companies like this thinking they can fool people, with there lip service. Maybe, just maybe a boycott will help? What do you think Mr owner?
-
February 2024 by Jerry
It's pretty bad. I bought a lot of stuff from them through the years. Been a good customer. Now I'm buying a bottle of r134 (freon). I have the empty bottle to return because there's a $10 core charge for this little tin can. The girl wasn't going to give me my $10 back, because I don't have a receipt when I bought it 4 years ago. It just a deposit on a can or bottle soda. When I went there 4 years ago, I returned to two empty bottles and didn't have a receipt. Nor did they ask for one. So before the pandemic I didn't have to have a receipt. They're just so greedy. I also asked to use the restroom. Nope they won't let you. I'm going to start going to AutoZone or someplace else. I am tired of greed.In response to the Owner of O'Riley response to my posting. Yada yada yada. Spoken like a true greedy company. Of course you're upset you might. You might lose a dollar.Maybe you should spend the money educating your employees on how to give customer service. Then I wouldn't be writing these kind of criticism. YOU want me to come back get more "Disservice". How about you correct the problem. Them maybe, just maybe I might give you my money. You burned me once shame on you. Burn we twice, shame on me. So put your money where you mouth is. I tried of greedy companies like this thinking they can fool people, with there lip service. Maybe, just maybe a boycott will help? What do you think Mr owner?
-
February 2024 by E V
Will was great. He got me in and out quick with the part that I needed for my truck. Very friendly and professional. Excellent customer service! Thanks Will.
-
February 2024 by Frank Berghuis
Wow! Amazing service. Needed a new battery and there was only one person working this morning. In spite of that he raced around and got us back on the road. Thanks for turning a minor disaster into a nice day.
-
February 2024 by Edgar Corral
Excellent service. Ricardo took the time to ensure the current wipers, and quickly helped install.
-
January 2024 by John S.
Use to go to this location whenever I needed parts. Now I'm hesitant because their staff are high most of the time, and the smell tells. One of the staff that wears overalls makes me worry his rear will appear, not well dressed. And another staff, the homeless looking one, creeps people out when they sweep beyond their shop and goes to other businesses and other pedestrian cars, someone needs to manage where their staff goes. Won't be going back to that location.
-
December 2023 by Ben Clark
Great customer service I was able to get help almost immediately and they have parts for your vehicle in stock and can help you find parts that if they are out of they can find out which stores will have it and how long it can take and how much it is and they can help adjust the price
-
December 2023 by Edgardo Laber
Always helpful staff
