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October 2023 by Tiffany L.
I was really impressed with Jonathan and Samuel--they arrived promptly, were extremely accommodating and exceedingly patient with the HOA's strict moving out procedures, and were mindful and efficient. Plus, they were mellow, friendly, and communicative, which made the stress of moving day so much easier!They worked quickly but carefully, and somehow only took one 10-minute break during the 4+ hour move.Prices were fair and booking was easy, quick, and helpful. I found them on Yelp after my usual movers quoted me several hundred dollars more than OnTrack. Highly recommend!
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October 2023 by Emma ..
We recently moved from a junior 1b1b (550 ft², ground floor) to a 2b2b (4th floor with an elevator). The move started off quickly in the first hour but slowed significantly in the second, with the movers spending considerably more time in the truck. I understand the need for breaks and wasn't overly bothered by it. My boyfriend was cleaning our new apartment, and I was responsible for communicating the ETA to him to coordinate with the building manager.I ensured everything was loaded into the truck and waited for the movers to return from the gas station with water. After confirming we were ready to head to the new apartment, I relayed the ETA to my boyfriend. The drive should have taken about 20 minutes, but we ended up waiting another 20 minutes for the movers to arrive after I arrived (40 minutes for them in total, we drove separately). When I inquired if they had difficulty finding the place, the driver mentioned they had to get the water before driving - a clear inconsistency since I only left after they had already replenished their water supply.I'm left wondering if the delay was intentional, given that the driving time is billed at double the rate. The entire moving process took 6 hours and 15 minutes, including 1.5 hours for bed assembly. The 5 hours of moving time exceeded our estimate, especially considering the small size of my original space and the limited number of items. I'm awarding 3 stars because everything was moved without damage, and the bed was perfectly assembled. However, I believe there is room for improved transparency and efficiency in the moving process.
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October 2023 by Renee S.
I reached out to Ontrack for an estimate about a month before my moving date. One thing that stood out right at the start was the excellent communication and customer service I received from Dylan and Sam while booking my appointment. In particular, Sam went over every detail in the estimate I received and he was also able to answer all my random questions like what happens if there are a lot of stairs in my apartment and which items should be left to the professionals to pack. On my actual moving day, I received an automated text that told me my movers were about 40 minutes away and another one when they actually arrived. Jonathan, Francisco, and Diego showed up bright and early and they went above and beyond to help move a ton of large and small cardboard boxes filled with stuff as well as around 20 extra large moving bags, two side tables, a queen sized bed, and an extra large sofa and ottoman set. I say they went above and beyond because not only was It was a lot of stuff, but there were a lot of challenges associated with my move that they had to navigate. For example, I moved from the third/highest floor of an apartment complex with no elevator and, at one point, the crew had to move their truck. Some of the extra large moving bags were not as durable as advertised and the crew was gracious enough to wrap them in plastic wrap and/or place them in boxes when they began to rip at the seems. Last but not least, both my former and current apartment complexes had multiple gates and door codes that they had to work around and they did it all with the utmost care, patience, and kindness that I have ever experienced from a moving crew. I will forever be grateful for all the time, help, and support I received with my move from Jonathan, Francisco, Diego and everyone at Ontrack. Thank you for all that you do!
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October 2023 by Jenice M.
I recently moved from the SF Bay Area to Sacramento and used Ontrack, they were great. It was kind of a big move for me and I had a lot of stuff. I made arrangements a few weeks out but it was surprisingly hard to get a response from moving companies. They were quick to give a quote and confirmed the week of. The last week of packing didn't go as planned due to some hours long visits to the emergency vet. So I was kind of panicked the morning of. The guys got everything packed moved and unpacked in less than 8 hours. They even got stuff I hadn't packed and I probably should have let them do the random crap I ended up coming back for. They didn't scratch one piece of furniture. They were really polite and reassuring while I was stressing out. The guys who moved me were Jose Alvarado, Celso Muñoz and Diego Roman. I asked for their names so I could specifically give them a shout out because I seriously don't know how they did it.
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September 2023 by Justin P.
I couldn't be more satisfied with the service I received! Jorge and his crew led the project, and I was thoroughly impressed with their work. The entire process was incredibly smooth and hassle-free. Kudos to the team for a job well done!
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September 2023 by Lilia A.
Ontrack Moving did a wonderful job with my move today! Jonathan and Arturo did amazing work, were very professional, friendly, and quick. Jonathan went over the contract and explained the entire process. They arrived early which I appreciated because I was ready to go! They were very careful with my belongings. Jonathan has lots of experience as a mover with San Francisco moves which is great since SF can be so hectic. Carmina was the original point person and helped me to book the move. She was informative, friendly, and very helpful. Ontrack Moving gave me an online estimate which made everything easy to understand, and the pricing and costs were upfront and complete transparent. I highly recommend Ontrack Moving! Thank you to Carmina, Jonathan, and Arturo!
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September 2023 by Ashley S.
Our big move in 11 years! We moved from the East Bay down to San Jose! We were nervous about the haul but Eduardo and his team rocked it! We moved from a 2 bed, 1 bath place on the 2nd floor and they came promptly at 8amAnd got the whole place moved and in the new house in less than 5 hours! Impressive for sure and they were pleasant, quick and hard working! Thank you guys!
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August 2023 by Kat J.
Wow. We underestimated how long it would take us to pack up and move our home of nearly 6 years, and I am so glad Ontrack Moving was able to accommodate our last minute booking! Cesar, Arturo, Maximo, and Domingo were on time, professional, efficient, STRONG, and so kind, especially since our large dog insisted on supervising the whole move. :) We would absolutely hire them again!Even though we tried to pack all our things ahead of time, we were far from being done by the time moving day arrived. Cesar and his team worked quickly to help finish packing our house -- they handled everything with care and worked quickly! They were all clear communicators throughout the day and really hustled to get us packed up and moved in the shortest time frame possible. Over the years we accumulated so much and were running out of time to properly dispose of/donate things we no longer needed. Ontrack was able to provide an additional service (again at the last minute) at such a reasonable price! Miguel and Luis came by during the move to quickly gather up everything else we weren't taking and it was a breeze. Thank you, Ontrack, for providing such a quality service at the best rate in town! Our backs (and wallets) appreciate you.
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August 2023 by Lanny H.
Had to move mid week in a few weeks and needed a local moving service since I was moving solo and had some furniture and many odds and ends to move. They gave me a window of 12p-6p and I received a text warning ahead of time with their ETA. They were actually slightly ahead of schedule. They took the lay of the land and started to efficiently move things. I had Humberto (Foreman) and Hugo.They were extremely accommodating even though I had forgotten to tell them to take the wardrobe boxes out and they had to re-arrange to get access to the boxes which were stuck deep in the truck. I also was late in packing up so I was still trying to pack and box while they were doing their things. I showed them the racks of clothes in different rooms and they loaded them into the boxes for me to help me catch up. When they got to my second garage with a lot of "stuff", they were quite helpful in letting me sort through my items and designating what to take and what not.They wrapped up the furniture and TV and anything else that was loose. We were done packing up earlier than I expected.They actually got to my new place much faster than I expected. After getting an rough idea of where certain things went, they were efficient in unloading. I was able to catch my breath and provide direction on where certain things went. Communication was great throughout from the scheduling to the movers. At the end, Humberto ran me through the numbers so that there were no surprises.Pricing was somewhat competitive overall and there may have been cheaper options, but I tried to go with what service seemed to have a large number of solid ratings/reviews. I was not disappointed. I would definitely use this moving service again and would recommend the moving crew I had as well. Thanks for making a very stressful day more manageable!
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July 2023 by Alex C.
The moving service was easy to book and coordinate. Requested documents were turned around quickly, which made logistics much easier with my building.The moving staff showed up promptly, was easy to communicate with, and attentive with my belongings. They made sure to wrap fragile items, and were wonderful to work with. Kudos to Jorge who lead the moving team!
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October 2022 by Maria V.
Great service, reliable, excellent communications. Would use them again for future projects
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October 2022 by Patrick A.
From the onset, Sam was very responsive and organized in helping to setup my move. Very clear in explaining the process and costs. My moving team of Hugo, Juan Carlos, and Miguel were amazing. They were prompt and arrived on time. The movers were very respectful with my items and to me. For the entirety of the process I literally don't think I saw any of them stop moving full speed. The three of them got my entire move from a 2 bedroom apartment done in just under four hours... including an hour and ten minute drive to the destination. I would absolutely recommend Ontrack Moving versus other, "budget" or lower cost options. I've used 4 different moving companies in the recent past as I relocate a lot for my job, and Ontrack was far and away the best experience I've had. Despite a slightly higher hourly rate, I ended up paying less than my last move just because they got it done so quickly!
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October 2022 by Rachel P.
Jonathan and his team Eber Santo helped us move from the North Bay to the East Bay. They were super nice, speedy, and thoughtful with our furniture and boxes. Efficient. Safe. Great communication. If you're thinking about moving, I'd definitely recommend. Very trustworthy.
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September 2022 by Jim B.
We recently moved from the Bay Area to Placer County. We called a few moving companies and asked several friends who had recently moved for referrals. I am very glad one of our friends recommended Ontrack to us. Every step of the process was handled professionally and friendly. This includes the visit by Alex to generate an estimate as well as the rest of the process we went through in signing the contracts with Sam. They were very clear as to their pricing and in the end, there were no hidden fees. But the most important part of a moving process is the day of the move. We had a large crew led by Ivan. They arrived right on time and immediately began working. Every member of the crew was friendly and worked hard. It was a long day but the team persevered throughout the entire day, and Ivan did a great job of keeping us informed of the progress. If you are considering using a moving company I would highly recommend including Ontrack in your short list.
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August 2022 by Head Chef F.
Glad that I went with ontrack moving, Jorge Gonzales was great, he and another guy showed up on time did some heavy lifting, we're very fast, careful and professional.. Setting up the appointment is also very easy and the front desk was very friendly..
