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October 2023 by Gilaad Berko
Erik was exceptionally helpful with my Huracan purchase. He was extremely responsive and thorough with my endless demands. Gabriel at finance was wonderful too. Overall experience was top notch and very professional. I highly recommend this superb dealership for your exotic car needs.
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August 2023 by Trish Howell
Riccardo is a pleasure to work with... he always keeps me informed on status of service and goes out of his way to make it easier for me (loaner vehicle or Lyft, etc). I am considering purchasing another car here knowing how good the service is as it's part of the "total package" when making a buying decision. Thank you Riccardo and team~
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July 2023 by nina chuang
Luxury Cars Los Gatos always provide wonderful services. Marc is great and always exceed expectations. He is very professional and friendly.
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July 2023 by K C
Though I live hundreds of miles away, this transaction was as effortless as a car purchase can be. With the initial contact, Irena was a very helpful, walking to the car to providing me snapshots of the interior in different lighting, to make sure I was happy. Paint protection was verified by a tech, as well as service/maintenance documents, without hesitation. They sent me the original window sticker too. Mr. contract man, Gabriel was patient and understanding through the on-line transaction. Sales Manager Vlad has a fine team representing the brand.
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July 2023 by Grace V
Recently purchased a Lamborghini Urus from your dealership. I love my exotic cars and make numerous purchases every year. 3 in the last 60 days.My experience this time especially with my salesperson Adriana Boas was Exceptional!!From the time I called in, to the actual delivery of the vehicle to Los Angeles was a total of 4 days. It was professional, knowledgeable, timely and such a fun experience. I can’t say thank you enough and will definitely be a return customer!
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June 2023 by TAR
My experience with luxury Cars Los Gatos has been terrific. I purchased a car from their sister store in Walnut Creek and went by Los Gatos to get a small part replaced and Marc was professional knowledgeable and friendly. Made me feel like I have been going there for years. Awesome experience.
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March 2023 by Richard B.
Had an amazing experience today trading in my 911 for a new one. Irena was extremely helpful and a joy to work with. 5/5! Everyone was very professional and made the transaction swift and simple. I would recommend working with Irena and team without hesitation.
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March 2023 by Robin
Adriana Boas was our salesperson at Luxury Cars of Los Gatos, and she was absolutely the best! We've never had such a wonderful experience at an automobile showroom. She was honest, attentive, and very thorough. Adriana gave us such a great experience knowing that we were dealing with a reliable and trustworthy dealership. Everyone there was very accommodating and super pleasant. We were really treated with white glove service the minute we walked in the door. Accolades to the entire team there, and especially Adriana for immediately gaining our trust and making our car buying experience seamless.
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March 2023 by Matteo
I ordered a Lamborghini Huracan Tecnica in January 2022, and I finally got it today!The experience with Luxury Cars Los Gatos was outstanding!Clayton made my journey very pleasant, being always available for all my questions and visits to the dealership.Clayton since first day made me try the cars, and then helped me placing the order. As soon as they got the allocation he put an order for me and kept me constantly updated answering all my calls, emails and spending time with me at every of my visit.Riccardo also has been outstanding, dispensing technical info and good gestures. I got some kind of friendship with him and Clayton, which really helped me going through everything. They also always welcomed me as if I was part of their family, offering me also coffee and sodas.Finally Teddy took my Range Rover as a Trade-In, and I although the price is never as high as a private sale, he considered my expectations and got closer to what I wanted.The overall experience with these people was really outstanding hence I recommend to everybody to buy from this dealership!
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March 2023 by Frank A.
I'm giving a 5*+ rating due to the recent excellent job performed by my service advisor Riccardo with the support of service manager Kimberly. I've been owning 2 same- brand/same-model cars (and 2 trades ins) both from Los Gatos Luxury Cars sold by very trusted Wout who always does an outstanding job by providing full disclosure, friendly recommendations and new arrival updates. Before and during the pandemic, I had a lot of concerns over services, also heard that once there were over 30 cars of this brand sit in the lot, which happened to my vehicle too as it stayed there for months and a part took more than 7-month from England to get here. However, things started to change for better and much better last year since Riccardo took over my service and especially when Kimberly took over the service manager job at this over loaded shop. About a month ago I got my car back with perfect conditions, truly better than expected. About service advisor Riccardo: some of the hardest working advisors in the auto industry as I coinstantaneous work with multiple car dealers - he comes to work early and leaves late, sometimes he waits for me to deliver or pick up the car; very responsive in returning phone calls and text messages with constant updates; full disclosures on costs; friendly in giving all advices and assistance who seems like a family member. About service manager Kimberly: as I know of, she might be the only down-to-earth service manager in the auto business as, very uniquely, she likes to talk to customers as a lot of other service managers avoid visitors by hiding in offices. Kimberly is always warm/happy/smiling and super responsive with all items (sometimes customer complaints- she knows how to deal with it and fix it) and works with service advisors very closely. And she changed the service standard and image. Above all, if anyone in the past had tough service times, I'd encourage you give them another try as I did. Previously with disappointment I'd gone long way from South Bay to Walnut Creek for services, but I'm back to Riccardo and Kimberly now.
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February 2023 by Sunil Patel
Another great experience having my car serviced at Los Gatos Luxury. Even in a time when parts are scarce, car was completed in a timely manner. Riccardo always goes out of his way to make sure things are completed the right way and is superb at communicating. Mark is also equally committed to this level of customer satisfaction and I trust bringing my cars to either of them.
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January 2023 by Nelson Diallo
Hands down my best car dealership experience ever.Simply put, the team here is friendly, helpful & respectful. Adriana, who I worked with on the purchase of a used X5 to replace the family daily driver, is a customer care expert!Of course, this dealership specializes in more interesting and exotic cars than a family SUV. Seems like quite a selection of super cars and special editions.Not to mention the BEAUTIFUL dealership. All around fantastic spot to buy a car.
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January 2023 by Frank Casanova
I've been a customer at Los Gatos Luxury Cars for years and having just completed the purchase of two cars from these guys. I give them high marks. Clayton in Sales, Kimberly, Riccardo and Marc in Service have been incredibly helpful in the past with my other cars and again with my most recent purchases. Gabriel in Finance, often left out of the sales equation, made the process fast and easy. Thanks guys for the first-class service and look forward to seeing you guys soon.
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January 2023 by Romain Guy
Amazing service, and the purchase process was enjoyable. Adriana was incredibly helpful and patient, keeping me updated regularly though the entire process and answering my many questions.
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November 2022 by D Robinson
I have been on the hunt for a Mercedes E Amg wagon for years. I found one posted on their site and emailed if the vehicle was available. Kyle contacted shortly after stating the vehicle was available. We immediately began the process and closed the deal. It was a fast and easy process and was out the door in less than an hour. This was by far the best buying experience I have had at any dealership to date. I am beyond grateful for the staff who took that extra step in making me feel comfortable. Well done ladies and gentlemen!