-
May 2024 by Kellie Patten
My girlfriends and I went in last Sunday. We started looking at a rug when the salesperson came rushing over grabbed it and said she needed to open it. She then proceeded to say she can only open half of it and I need to "work" with her. At this point I said I don't think so and walked out. She was so rude!!
-
February 2023 by Peggy L.
We purchased our couch with Sarah at Cotton Works in November. We just received delivery, and the quality is more than we hoped for. It is simply beautiful. We made the right decision in ordering with Cotton Works.
-
December 2022 by Anjali P.
Just got our nook are seat cushions reupholstered by Cotton Works. They picked up the cushions and turned them around in less than a few weeks time. The cushions are custom fit and they were able to maintain its shape for a perfect fit. Sara was attentive and helpful every step of the way. Highly recommend Cotton Works for any reupholstering needs.
-
May 2022 by alex mccloskey
A huge shout out to Sara with Cotton Works who has been such a pleasure to work with and so very helpful!! Couch in picture was custom order in which Sara helped pick the fabric and design. Chairs were reupholstered via Cotton Works and Sara once again helped with the fabric selection. I am so pleased with the quality and look of my living room. Waiting now for the room to be painted. Highly recommend Sara at Cotton Works in Los Gatos.Also is extremely knowledgable and sells tomato plants in the garden area of her store.
-
May 2021 by Linda B.
I was so pleased with a pair of colorized bronze bookends I spotted in the window as I was passing one evening. One is a little girl and the other a boy. I plan to give them to my twin grandchildren. One for each of their bookcases. I rushed back to buy them the next day and got the last ones, but the owner said they would be restocked. I was surprised they are from China, but the quality looks to be excellent. The owner took time to box them carefully in lovely gift boxes. That was much appreciated. The items are interesting and unique and the presentation is very professional. The store is closed Sunday, Monday and Tuesday. Parking can be tricky if you come at lunchtime.
-
September 2018 by Doug F.
My wife and I stopped into Cotton Works as we were strolling through Los Gatos. We have been looking for a few new things for the home and this store caught our eye. From the moment we walked in and all the way through the delivery of our new couch, Sara was fantastic. I thought customer service was a lost art, but Sara runs her store with professionalism and pride and a wealth of knowledge. She never rushed us to a decision (we did take quite a while to pick out the fabric) and let us take home some of the sample fabric's to see how they would look in our home. She also offered suggestions and opinions on different things we were thinking through, but not in a pushy way. The price was fair and the couch is now in our house and looks and feels great. There was excellent communication throughout the process and she even called the day the couch was finished and loaded on the truck for delivery from Canada. The day after it was delivered, Sara called again to make sure it arrived okay and as expected. This was a nice touch. She knows how to run a small business and take care of customers from start to finish. We will be stopping in everytime we return to stroll the streets of Los Gatos.
-
August 2018 by Ali J.
I walked in the store on a whim, even though I'm moving from the area. The style of the home decor I saw through the window was that compelling--it is very much my taste! While I was in the store, I struck up a conversation with the owner regarding my stylish but uncomfortable dining chairs - I asked whether I should I get them reupholstered (since this is also part of her business), or whether I should just give up on the chairs and the table altogether. Not only was her answer thorough, it was thoughtful, and she helped me see the situation from a different angle that I hadn't considered, and I really appreciated her advice. I would recommend doing business at this store - I feel this is a trustworthy source of information and a store for quality service. Thank you!
-
December 2017 by Y W.
Sara, you can tell your side of story. You weren't polite at all and you should really check your facts. Your rudeness towards a kid is totally unacceptable. We have never experienced such rudeness towards a kid in other stores (those sell much more expensive things than this store does), so don't scare us with your price tag (btw, $3000 is way over priced for that couch). You can tell your side of story. As customers and parents, we look for more things besides the goods when walking into a store. A friendly atmosphere values much more than what a price tag shows.
-
November 2017 by Roy C.
For those who claim that customer service doesn't exist anymore have not been to Cotton Works. This is a one stop shop for so many of your interior design needs. Sara, the owner has a great eye and an enormous amount of experience. Some of the services she offers include window coverings and re-upholstry work for furniture. All of the work is custom so you know you are going to get unique stuff. Sara takes the time to listen and understand your tastes and what you're trying to accomplish with your projects. We went to Cotton Works for window dressings for our 4 living room windows. Sara helped us pick the right colors to go with the room and just as importantly the right materials to last under tough sun conditions. She did all of the measuring herself and stands by her work. We ended up getting roman shades that came out perfect. Sara offers an installation service, but I decided to do it myself. When I ran into a little trouble installing them, I called Sara who carefully walked me through exactly what needed to be done and it was smooth sailing from there. If you need help with any decorative or design projects (indoor or out) try Cotton Works.
