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February 2023 by Bob D.
This bank is closed 58% of the time I go there. Either they have connectivity problems or are doing maintenance work during the day. It's inconvenient to get into the car and drive to the back to find it closed.
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April 2020 by Robert D.
By far the worst customer service I've ever had. There are people "working" inside but the door is locked. There are several employees standing around. I get it during COVID-19 that things are a different for safety. But they have always been way over-staffed and now to have them standing around doing nothing is appalling. I can't believe my bank fees go to pay their salaries. I'll be looking for a new business bank as all of Comerica's slogans don't really apply to how they operate.
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July 2019 by Kim P.
Horrible customer service at the Los Gatos branch and when they do try and help you they give you incorrect information.
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May 2019 by Caitlin P.
I have been going to this bank/branch for years! I'm glad they're finally getting the facelift they deserve. The staff have always been amazing and super helpful. I'm actually super surprised of the negative reviews I'm reading. They have always been very kind to myself and my little one!
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February 2019 by Nick Q.
Avoid this bank at all costs. The woman that manages this branch is a terrible manager. I would never even step foot into this bank again, let alone let them handle any of my money. This manager needs to be replaced immediately if this bank is going to have any level of success. She treated me to some of the worst customer service I have ever experienced in my life.