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March 2024 by Trendyflute
I've been picking up doordash orders from this location off and on for the last year and more often than not, they are out of basic things like vanilla, chocolate, cookie dough, chocolate chip, or oreos cookies and cream ice cream...seemingly the most basic and popular flavors. The store is clean if sparse, the staff are invariably nice and do good work, usually young people who seem to lack any supervision in the store but do well with what they've got, but there is something the management needs to improve here if they can't keep the main flavors of ice cream in stock. It's embarrassing for the staff and for any delivery person trying to pick up and it's frustrating for customers and it's not something that's happened once or twice, it's happened the majority of times I've come here to get an order for someone. Management: work on your inventory control and give the young people you hire to staff your store the ingredients to complete common orders! I find this Baskin-Robbins location ridiculous and frustrating with how often you're out of the absolute basics of common, popular ice cream flavors...you're a Baskin-Robbins! This shouldn't be happening.EDIT: also noticing that the reviews for this location seem to be cherry-picked, and none of them are recent.
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August 2023 by Hariharan Subramanian
Exceptional service by Alex at this location.
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July 2023 by Alex U.
Ambiance on point. Service on point. Kind of a gloomy vibe to the place, fans of late stage capitalism will love this one. Employees are amazing and very friendly. Especially the teenage ones. Would recommend.
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July 2023 by Dana W.
We ordered a one scoop cup and a Banana Royale. The one scoop cup had more ice cream than the BR. The Banana Royale was a complete disappointment and definitely not worth the price.
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July 2023 by Kevin
Guys, this place makes delicious food, with great great service and priced normal for Food I dare say not so expensive! I love this place not just for the food but the guys who work there are great team.
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June 2023 by N Ahn
This store has become an essential weekly destination for my family. We are consistently met with warm welcomes upon each visit, creating an environment where happiness is infused alongside the indulgence of delightful ice cream. Regardless of the weather conditions—be it cold, hot, windy, rainy, or any other day—we find solace in this place. Its exceptional appeal compels me to wholeheartedly recommend it to others.
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May 2023 by Nicole N.
This review is for a year ago. I just thought about it because my son birthday is right around the corner. Anyways please save yourself some time and money and do not order cake from here. I've been coming here for the last two years but the baker was Ellen. ELLEN WAS GREAT AND DID EXACTLY WHAT I ASKED FOR. So this is the cake I wanted. I came in and showed the girl the pic and she said they could do it. Oh lord when I picked up the cake I was flabbergasted and thought I'm was being pranked. The cake was horrible. The cake looked like it was designed by a child. If I wanted a cake that ugly I would've done it myself. Spoke to the worker who was working that day and he agreed that the cake indeed looked horrible. He apologized for how bad the cake looked. I contacted the manager and they said they couldn't refund me bc we ate half of the ice cream ON MY SON BIRTHDAY. My son loved spider man at the time and we were all looking forward to the cake because they did a great job every time. We needed a cake for my son to blow out candle. They offered me two pint ice cream to make up for this ugly cake. This place should stick to selling ice cream not making cake please I'm begging. It's embarrassing to advertise y'all making cake and for the cake to look like that.
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April 2023 by Em S.
I've use this company for years, but recently they've changed ownership, they have a lot to work on. First of all they took a specific order for me, I'm a very detailed individual. The cake looked terrible, they didn't pay attention to the details. Putting the name in the wrong area, not bordering the cake, and using fondant and leaving the seams, very unprofessionally done. Not to mention the price of everything has gone up but $66 for a cake that was thinly layered. They had more cake than they did ice cream in a ice cream cake, it was disappointing. To produce and present a products, such as they have, tells me that they obviously don't have skilled cake decorators. I'll be headed to the Baskin Robbins on Campbell Avenue. It's a bit further for me but worth the drive.
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March 2023 by Ilene D.
I ordered a 1/2 sheet birthday cake for a dinner party and when I arrived to pick up cake on my way to the party, the cake was made wrong as a 1/4 sheet cake, way too small for the #of people at party. The owner Gionne was extremely rude, and a terrible business person! He did not own up to the employees mistake. He would only offer a 20% compensation for a cake too small to feed the number of guests I ordered for. I had no choice but to buy another cake large enough to feed the crowd I was serving and very disappointed he would not give me the cake they screwed up on and a deeper discount on a cake I had to buy in order to get to party on time and serve enough people.Rudest store manager that lacks customer service! I will never do business here again! Doesn't even deserve the one star!
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August 2022 by Fang X.
Worse experience that we have ever had. YOU WOULD NEVER WANT TO ORDER A CAKE FROM THIS STORE NOW UNDER A NEW OWNER. We ordered a dolphin design BIRTHDAY cake that is supposed to say Happy Birthday on the cake. My husband picked up the cake. When he got home, I saw that they gave us a totally different cake (I am sorry for the customer whose cake got sent to us and who probably wouldn't know about this!). My husband then went back to return the wrong cake and pick up "our" cake. The second time in a row they gave us a wrong cake. When my husband got home, we saw that this time it IS a dolphin cake, but the cake says "Merry Christmas". I called the store and turned out that this is a cake for someone else!!! I am so sorry for the other customer who would no longer have his/her Christmas Cake (and I wondered if they just got the wording wrong for the other customer, as it is AUGUST.) Beyond furious about what happened, and the owner didn't show any sincere sorry for this mess-up. I asked that they deliver the right cake to us and she said no. She said well there is nothing we can do and said "ou, you don't have to bring back the cake" and made it sound like this is a favor that she is giving us...Come on. My kids don't want to eat the cake at all as it is all the wrong flavor!!! As I was typing the above, the store called and said that they are willing to give me the refund and ask that we bring back the wrong cake (what?) They said that in order to get the refund, we need to go into the store!! I frankly couldn't believe what I heard when they said this. Would recommend anyone avoid this store (and the Saratoga one which belongs to the same owner). We used to love the Saratoga store with the caring owner/staff, but this is a completely different one now under new ownership!
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July 2022 by LG Q.
I stopped into this location for National Ice Cream Day, and was not disappointed. Due to the occasion, there was a little bit of a crowd both inside and outside the shop, but we could see the line was moving quickly. Once the group ahead of us finished their order, we were attended to by a fellow with great hair. On top of excellent ice cream, he wowed us with a magic trick! I was glad to see the pack of cards sitting on the counter wasn't just for show. Two thumbs up, for fantastic product, friendly service and the magic trick. It is the best BR in the area.
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June 2022 by Jennifer H.
Not too crowded on a hot weekday afternoon. There's both indoor and outdoor seating. When I entered the shop, I was greeted. There are 2 sections of ice cream counters you can peruse through. The left most counter houses the more traditional flavors (chocolate, vanilla, mint chocolate chip, etc). The right most counter is home to more unique flavors. The staff is nice and let's you sample whichever flavors you want so you can get a sense of what the ice cream tastes like before you commit to certain flavors. I tried the ube/taro, watermelon sorbet, and grilled peaches and cream. The ube was good - very creamy and sweet. The watermelon sorbet was also good but more sugary than I could handle in larger quantities. The grilled peaches and cream was interesting, so I ended up getting this flavor in a small cup. After continuing to eat it, I found the grilled peaches and cream to be a bit heavier than I originally thought. There is a nice cinnamon flavor with peach bits. But overall, still a very sweet treat. Good for sweet tooths! Would recommend trying at least a few flavors to expand your palette.
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May 2022 by Michelle Paver
The friendliest BR! The woman that helped me with my cake order is so personable and friendly.
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May 2022 by Na Ahn
It's a must-visit place for my family at least once a week. Thank you for welcoming us every time we go. This is a place where you come with happiness and delicious ice cream on cold days, hot days, windy days, rainy days, and any day. I highly recommend it.Try the "Tax Crunch Milk Shake"!
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May 2022 by John B.
A standard Quart in USA is 32 ounces. At Baskin Robins in San Bernardino California Baskin Robins gives you about 24.4 ounces. Seems like hand packing is a thing of the past. Have photos to show Quart Container not even completely full. Baskin Robins May become a thing of the past for Ice Cream, with these new people that have No Idea what Hand Packed Means.
