-
November 2023 by Lucy Lawrence
We have purchased our vehicles here at Santos Ford for years. We also have them serviced here, the service department always goes above and beyond to get my car in quickly and fixed and they stay in contact with me throughout the process with updates. They have even driven me to work after dropping the car off which is so nice. I appreciate them for their good customer service. Thank you Jr Santos and Tony Amabile for our recent appointment
-
November 2023 by Mary Henness
From the moment I walked in, I was treated with respect. They told me it was going to take about an hour to get the job done but they were done in about 45 minutes.
-
October 2023 by JANNETTE VALDEZ WITTEN
Great service on vehicles but they ought to take better care to keep clean during that process. Mine had just been detailed and was delivered back to me dirty! My hands were dirty after driving home the steering wheel was filthy!They used to use protective mats on the floor and cover the steering wheel, but don’t anymore!
-
September 2023 by Tiger Meredith
This place is awesome. Has tons of old school auto stuff like antique gas pumps of every kind. They even have these two huge awesome antique radios like the ones people wld sit around and watch and listen to like a TV before there were tvs. Old broncos on the show room floor like my dad had . Really really cool place even to just check out the antique nostalgic items. They even have a fish tank with a sunken ship and the biggest coy fish I ever saw!!!!
-
September 2023 by DJ Barcellos
The Santos Family always takes good care of our vehicle needs. They are also accommodating to our time value, which is always appreciated.
-
September 2023 by Will York
The salesperson was very helpful and courteous/friendly. We were ready to purchase signed papers but, found 27,000.00 missing from our funds. I regret to cancel this transaction, as we do not have the necessary funds to complete the contract.
-
September 2023 by Sheila Tellez
As I do love the service people and the great customer service. At the time I picked up my car there was not an issue found for the recall for TCM or transmission control module. However, today on Thursday 31st of August just 2 days later the check engine light has come on again and it has to go back in now. This will be the fourth time for the same issue.
-
July 2023 by Vivian Byrd
I am extremely satisfied with the service at Santos Ford. They were able to get my vehicle in for service and able to complete the visit quickly. The staff is very friendly and knowledgeable. I will be continuing to have my vehicle maintained at this location.
-
July 2023 by Alexa D.
I had the best possible experience here - I was alone driving from San Diego to Northern CA with my French Bulldog in the front and a truck full of luggage / furniture in the back, when my 2011 Ford Escape Hybrid stopped running in the middle of a highway in central CA during a 105 degree heat wave. I have owned my car for 5 years and have driven this round trip many times in the heat without problems. I called AAA and they were great in towing me quickly / checking out my car but they couldn't figure out the issue. I was about 4 hours from home in both directions. I was taken to the only auto repair shop open at the time. They ran diagnostics but everything was running normally / servicing up to date. They reset my system, gave me some guidance with AC and said I was good to go so long as I took it easy. I was quickly back in the same situation but this time luckily nearby the Santos Ford location. I was pretty panicked but the Ford team was super calm and friendly when I arrived, they were quick to get to my car and figured out / resolved the issue within the hour I arrived. The mechanic pulled up my car to show me exactly where the issue was stemming from and explained how to prevent it from happening again on my drive home or during future long hauls in excessive heat. I am now safely driving home and my car is running great. I would have saved hundreds had I taken my car straight here before an auto repair shop so hopefully this will encourage others to get here with their Ford first. Thank you!!
-
July 2023 by Cole Petersen
Craig is the man I absolutely loved working with these guys they were incredibly accommodating and would do business with them again.
-
July 2023 by Deborah Bettencourt
Service Department was friendly, fast & efficient today. My key fobs needed reprogramming & I purchased an extra. I’ll be back for more car service at Santos Ford. I appreciate their efforts!
-
July 2023 by Donna Morris
I’ve always had excellent experiences at Santos Ford. Staff are professional, courteous and respectful. They often exceed my expectations.
-
July 2023 by kareem haddad
Got my truck in fast, they were able to fix the fuel pump issues and ready for pick up the next day.
-
June 2023 by Isabel Lopez
Eddy was super helpful and explained everything in detail and when it came to solving the issue with my Ford explorer. Though it did take a little longer than I expected to get it fixed but it wasn’t their fault, the parts took a few days to arrive but once they came in they had it done in a couple hours AND as they gave my car a nice complimentary detail for the inconvenience! Great costumer service and Eddy communicated with me and gave me updates as much as he could.
-
June 2023 by Darla Shaeffer
Awesome service! I had an appointment for check engine light, the light went off, so I cancelled. The very next day, the light came back on, I was able to drop off without an appointment. Friendly & very accommodating.
