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April 2024 by Vivian J.
After a terrible experience with ZoomRoom, I do not recommend this facility for anyone based on their lack of professionalism, low quality service, and poor communication. I signed up for their Flex Training Membership (5 class credits and 2 months to use them) and took the Puppy Obedience 4-8 Month classes. While the first two classes were fine, we attended a poorly run, and frankly damaging, class on 4/1. There were two highly reactive dogs present in class engaging in behavior that went uncorrected and unmanaged - which then led to my puppy engaging in those behaviors after class. I spent several days correcting these new behaviors that she hadn't displayed prior to being exposed to them for the duration of class. On 4/8, I emailed the facility asking for a termination and refund of the unused credits if they were unable to ensure efficacy and safety within their puppy classes (why would I pay to have my dog learn inappropriate behavior?). I then received confusing text messages that essentially said they couldn't process a refund of unused credits because THEY had terminated the membership and now the system doesn't process refunds after that point?? I also asked if instead of a refund of my unused credits, could then instead go towards Private Gym time and was told no. A trainer called me on 4/9 explaining that the manager is out of town, and also said that the company is actually very bad at following up with customers, and suggested that I might have to call back again to get it addressed. I appreciate the honesty, and that's also so disappointing to hear. Today I get a call from (presumably) the manager, who did not seem to care about the quality of the class, was unwilling to let me use credits for anything other than the Puppy Obedience (why is it even called a "Flex" membership and advertised as flexible training on your schedule if it's not actually going to be flexible?), and frankly did not seem to care about safety of the classes either. There are countless wonderful trainers and facilities elsewhere. Please don't waste your time, money, & dog's safety by coming here - because at the end of the day, the management does not care about you or your pup.
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March 2024 by Sharon Asarch
Fun class with Molly. Benji always has a great time at the Zoom Room. Thanks
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March 2024 by Carolyn Hu
Always a fun time in agility with Shakinah!
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March 2024 by Marguerite Smith
Another great class with Mollie. We did some new step up and rotate moves today. Brooklyn did very well. Of course, she may have been super motivated by her new bacon treats! ?
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March 2024 by T. S.
Shakinah and DJ were great! So professional, knowledgeable, patient, kind. Amazing first puppy group class experience! Jaime the manager is an outstanding leader and trainer. We are so happy we chose Zoom Room to help train us and our puppies.We just had our first private training session for our puppy Lemon with DJ. DJ is a rockstar. She is a wealth of knowledge. So thorough, charismatic, astute, and so friendly. We can’t say enough great things!
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March 2024 by MN
Best dog Training in so cal , , Molly &&DJ!!! Thank you ?
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December 2023 by Kurt S.
I've trained two puppies at Zoom Room in recent years and experienced a wide breadth of their classes: Puppy Training, Puppy Play, Obedience 1, Obedience 2, Agility and private sessions. They have good trainers and bad ones. Unfortunately, you don't know which you're getting when you walk through the door. Meliss (who's moved on), Ben and Molly are excellent. Others clearly received a short crash course in training before being thrown into the fire. The latter group can be non-constructive, verging on damaging, to your dog's progress. That's not something to take lightly when your pup is in their most elastic learning phase. I'd advise clients to ask about their trainers' experience before enrolling in classes. Or better yet, Zoom Room could post short bios on their website (including certifications) like other dog training orgs. But the decline in management is the reason I've decided to move on. Recently, it's become disorganized and unethical. The personal touch has been lost since Meliss' departure. It took me four calls/visits to reach a team leader about a credits issue that, surprise surprise, was not resolved. It's a shame. This facility has so much promise. But if you're serious about building and sustaining progress with your dog, I'd look elsewhere.
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December 2023 by Camille Zaba
Love this place. Is helping SO much with obedience and energy dissipation/mental stimulation. So far have gone to obedience, agility, and a few of the unique ones like working on weaves and pupilates, and my dog is always happy and tired when we get home, no matter what the class. Hope to keep coming here for a long time!We had to start with some reactivity training in private lessons, which helped a lot.Have worked with the following trainers, they are ALL amazing and really helpful: Molly, Shakinah, DJ and Jaimee
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December 2023 by Kathleen Paleno
My spaniel, Maggie, and I had our first private with Shakinah today. She was kind, empathic, gentle and intuitive I was so impressed, I signed up for 4 more.
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December 2023 by heidi lemmon
I have a 100 pound 7 month old great dane puppy in need of training. I found zoomroom by accident and visited and signed up for puppy classes.I love their gentle & kind training philosophy and it works. My dog is not easy as not food or praise driven but he likes it and is pretty quick to learn. I have had 3 different trainers so far and all excellent. I am looking forward to the day when he can start agility. I love zoom room.
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November 2023 by Tori Press
My timid dog and I are so grateful we found Zoom Room! It has been huge for her confidence, her behavior, and our bond. We have taken obedience and agility classes with Shakinah, DJ, and Jaimee, all of whom are calm and patient with both dogs and handlers. They have really helped me understand my dog’s behavior and communicate with her, and the reward is a better behaved, HAPPIER dog (and family)! Thanks Zoom Room!!
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November 2023 by Daniel Millner
Jaimee and Molly are great! Zoom Room Culver City is fantastic. Thank you Melissa, Ivan, Justin, Lauren, DJ and Ben! You’ve helped move Cosmo from a lovable royal terror to a sweet, well-behaved dog.
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November 2023 by Tori P.
My timid dog and I are so grateful we found Zoom Room! It has been huge for her confidence, her behavior, and our bond. We have taken obedience and agility classes with Shakinah, DJ, and Jaimee, all of whom are calm and patient with both dogs and handlers. They have really helped me understand my dog's behavior and communicate with her, and the reward is a better behaved, HAPPIER dog (and family)! Thanks Zoom Room!!
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November 2023 by Sandy H.
My pups and I love this place! I got my doggies back in June and I was trying to train them at home but I was struggling. Not to mention they were barking at everyone and other pups on our walks. Our first class was good but not great bc our little Zac was so afraid he was barking at everything so DJ made a border around us to keep him focused. We did that for about 3 classes and by the 4th one Zac was able to attend class without the border! He gained so much confidence I left the class with so much joy and relief. He still has a lot of work to do. My little Roxy has been doing great in all her classes, she's always been social since she was a pup. After 3 months of being here I really believe the staff helped a lot. They're very encouraging and they love their students! I can't wait to buy another package! Thanks ZOOM ROOM!
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October 2023 by Veronica Martinez
DJ is the BEST!!! She gets right down to business and is eager to see both owner and pet succeed! I trust her with my life!!! Lolz jk but I do trust her training methods because I've seen a huge improvement in my super energetic reactive mini Aussie.
